coo resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Enthusiastic COO & small business owner eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Planning and execution
  • Operations oversight
  • Business administration
  • Financial Management
  • Analytical skills
  • Teambuilding
  • Good listening skills
  • Creative problem solving
  • Technical Support
  • Administrative support
  • Stocking and replenishing
  • Visual design
  • Logo design
  • PC and Mac platforms
  • Website Graphics
  • Project Management Abilities
  • Adobe Creative Suite
  • Advertising understanding
Work History
09/2008 to Current COO Monarch Healthcare Management | Sleepy Eye, MN,
  • Refined organizational structure to consolidate, streamline and delineate necessary functions.
  • Negotiated and drafted contracts with business partners, clients and vendors.
  • Established policies to promote company culture and vision.
  • Implemented new service strategies to support increased workflow, while maintaining service levels.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Oversaw daily administrative operations.
  • Supported and supervised team of professionals.
  • Achieved under-budget and on-time project management to adhere to project goals.
  • Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness.
  • Monitored eight-employee team while handling day-to-day accounting processes and financial accuracy.
  • Set up and improved accounting systems and processes to meet business needs and maximize effectiveness of operations.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
  • Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns, FAS 109 provisions, and quarterly estimates prepared by associates.
  • Gathered important tax-related information, including taxable income, deductibles and allowance information.
  • Reconciled various accounts and reviewed all materials, including surplus, income, expense data, net worth and assets.
  • Collected and arranged financial information and entered details into Quickbooks and ZOHO Books financial management system.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Maintained up-to-date knowledge on permits, certificates and documents mandatory for government departments.
  • Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Proactively researched technical tax issues related to consulting projects.
  • Managed entire accounting cycle including gathering information, preparing documents, finalizing reports and closing books.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Coordinated, created and scheduled content, designs and periodic updates to company website.
  • Used Adobe Cloud, (Photoshop & Illustrator)to develop product mockups and prototype designs.
  • Developed creative design for marketing packages, including print materials, brochures, banners and signs.
  • Worked with clients to gather and define requirements, establish scopes and managing project milestones.
  • Completed final touches for projects such as images sizes and font selection.
  • Used Adobe Cloud to create images and layouts.
  • Met with customers to present mockups and collect information for adjustments.
  • Created broad range of work using various design techniques.
  • Designed graphics for websites, logos and promotions for marketing purposes.
  • Designed website layouts, templates and unique branded looks.
  • Furnished research and materials based on up-to-date web design standards.
  • Provided front-end website development using WordPress, and other editing software.
06/2004 to Current Business Owner Arthur J Gallagher & Co. | Corona, CA,
  • Developed campaigns and specific marketing strategies for my business.
  • Hired and supervised training of all employees.
  • Determined best courses of action for my company based on regional market trends and demands.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Organized promotional events and interacted with community to increase sales volume.
03/1990 to 02/2000 Financial Analyst Regions Bank | City, STATE,
  • Developed forecasting tools to analyze revenue variance, business pipeline and industry trends.
  • Worked with clients to support understanding of rationale and details of financial strategies.
  • Delivered financial oversight and advice to corporate stakeholders to improve strategic planning.
  • Monitored and analyzed financial, statistical and operational data trends.
  • Reviewed statistical information to determine financial trends for use in investment planning.
  • Developed financial models for projects and presentations.
  • Ran and analyzed monthly revenue risk reports for executive team.
  • Solved complex problems for senior leadership to execute on-time and under-budget projects.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Opened, closed and updated accounts for customers.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Balanced teller drawers and ATM cash.
  • Developed customized solutions of deposit, lending and other products for small business customers.
  • Upheld stringent bank standards for loans, money handling and legal considerations.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
  • Prospected for new business through networking, community outreach and customer referral generation.
  • Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
Expected in to to High School Diploma | St. Augustine High School, St. Augustine, FL, GPA:
Expected in to to No Degree | Psychology Troy University, Troy, AL GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • St. Augustine High School
  • Troy University

Job Titles Held:

  • COO
  • Business Owner
  • Financial Analyst


  • High School Diploma
  • No Degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: