CONTRACTOR / ERICSSON / SPRINT / SWITCH TECHNICIAN
Telecommunications Specialist and technical support. Self-starter with proven ability to successfully manage and prioritize multiple tasks and projects, as well as meet tight deadlines without sacrificing high quality standards. Effectively collaborates with others to determine specifications and requirements.
Nortel DMS 500
CONTRACTOR / ERICSSON / SPRINT / SWITCH TECHNICIAN01/2014Apex SystemsOrlando, FL
Managed DS3 and T1 grooms for circuit removal from legacy equipment.
Completed backups for switching equipment; replaced and performed troubleshooting of defective circuit cards while obtaining replacement cards and facilitating the return of defective cards.
Served as member of the SSO group involved in testing and turn-ups of DS3´s while working alongside technicians in the field to resolve complex circuit issues.
Remotely tested and conducted troubleshooting procedures; managed setup of dispatch requests in accordance to test results and when issues were reported.
Managed all active orders from inception to completion by tracking status and performing notifications and escalations.
CONTRACTOR / VERIZON WIRELESS / SWITCH TECHNICIAN01/2011 to 01/2013Vertex Innovations, IncLittleton, CO
Collaborated alongside cell technicians during Ethernet back-haul conversions and carrier adds.
Converted 280+ cell sites from 3G to 4G on Motorola and Alcatel Lucent platforms.
Performed change, add, and delete modifications on peripheral equipment, including ALU-7750, ALU-7705, Cisco 6k/10k routers, and Tellabs 5500.
Conducted trunking grooms and rehomes on Nortel MTX switch.
Interfaced with numerous software databases, including AEM´s, Xng, Metro Watch, and Citrix.
SENIOR OPERATIONS TECHNICIAN01/2010 to 01/2011Qwest ComunicationsDenver, CO
Worked in a network operations center troubleshooting toll free and one plus calls on a daily basis.
Provided customer service and technical support involving trouble isolation on a Nortel DMS-250 and Sonus softswitch platform in addition to routing, call detail searches, SS7, and PRI traces.
Utilized numerous software databases, including Remedy, LIMS, SMS toll free, ETFI, and NPAC.
SOFTSWITCH ADMINISTRATOR01/2007 to 01/2010Telovations IncTampa, FL
Recruited to manage the implementation of a Cisco PGW-2200 soft switch in a VoIP environment with SIGTRAN, SIP, MGCP, and SS7 circuits; provided on-site/remote tier 3 trouble isolation.
Played instrumental role bringing switch online and remote locations through complex translations for trunking, SS7, LNP, NPAC, 800 and 911 services.
Maintained all ancillary equipment related to switch, including Cisco AS5400 gateways, 2811 SLTs, Sun Netra 240 and 220 servers, cross connect systems, and installation of all TDM equipment.
Oversaw database upgrades, patches, translations, routing, IOS upgrades, and maintenance.
Gained understanding of Nortel-equipped CDMA wireless system and its associated technologies.
Mapped network voice and data engineering through Tellabs 5500 digital cross connect systems.
Conducted DS1 and DS3 circuit acceptance, troubleshooting on Nortel MTX switch, system backups on Nortel Base Station Manager (BSM), SuperNode Data Manager (SDM), and other ancillary equipment, including maintenance.
Collaborated with field service technicians in cutting new metro cell sites and performing trouble isolation of existing ones; worked with 1xEV-DO in trouble isolation, new service, and implementation of new software revisions.
Implemented voice trunking installation and acceptance, as well as preventative maintenance.