LiveCareer-Resume

contractor resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Authorized to work in the US for any employer. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Solves problems quickly to retain customers and delivers high level of service in every interaction. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Team Leader experienced in directing activities in sales setting. Talented at developing strategies, setting goals and training employees. First-class problem solver with excellent interpersonal skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals.

Skills
  • Product Recommendation
  • Time Management
  • Inventory Control Procedures
  • Sales Trend
  • Sales Generation
  • Stocking and Receiving
  • POS System Operations
  • Store Opening and Closing
  • Answering Customer Questions
  • Upselling Strategies
  • Retail Experience
  • Shopping Experience
  • Professional Demeanor
  • Customer Transactions
  • Exceptional Customer Service
  • Exchanges and refunds
  • Cash drawer management
  • Cash register operation
Work History
Contractor, 04/2016 to Current
CarestreamWashington, DC,

Responsible for accepting trips to provide transportation for the clients of the platform

  • Accept reservations ahead of time to make sure client arrives on time with no hassles
  • Engage client with conversation and perform safe driving skills while doing so
  • Pick up deliveries from establishment and deliver them in a timely manner and have to follow all instructions per each order
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated trends to understand competitive environments and assess current strategies.
  • Accept reservations ahead of time to make sure client arrives on time with no hassles.
Customer Service Representative/Call Center, 08/2017 to 12/2019
RadialCity, STATE,
  • Delivered prompt service to prioritize customer needs.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Responded to customer comments and questions via LiveChat during shifts.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained staff on operating procedures and company services.
Waitress Supervisor, 08/2009 to 09/2013
Steak N ShakeCity, STATE,
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Trained staff members on use of POS system.
  • Greeted new customers, discussed specials and took drink orders.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised server staff and simultaneously served personal section of tables.


Education
High School Diploma: , Expected in 06/1996
Portage Lakes Career Center - Green, OH
GPA:
  • Elected Captain of V.I.C.A
  • Continuing education in Health Care
High School Diploma: , Expected in 06/1996
Central Hower High School - Akron , Oh,
GPA:
  • Continuing education in Dental Assisting
Certifications
CSR (3 years) Call Center (2 years) Customer Care (10+ years) Customer Service (10+ years) Customer Support (10+ years) Cashiering Point of Sales (10+ years) Serving Experience (8 years) Upselling (10+ years) Cash Handling (10+ years) Technical Support (5 years) Food Preparation (4 years) Help Desk Cold Calling Troubleshooting Host/Hostess Network Support Desktop Support

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Resume Overview

School Attended

  • Portage Lakes Career Center
  • Central Hower High School

Job Titles Held:

  • Contractor
  • Customer Service Representative/Call Center
  • Waitress Supervisor

Degrees

  • High School Diploma
  • High School Diploma

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