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Contractor Resume Example

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CONTRACTOR
Summary
Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition.  
Highlights
Customer service oriented, Creative problem solving, Data Collection, Data Entry, Documentation, Email, Telephone skills, Typing, Microsoft Office, Microsoft Outlook, Microsoft Word, Organizational Skills, Prioritization, Calyx Point, Intrac, Webtrac, Datatrac, Conformx, Swiftsend, AS400, ACH.
  • Knowledge of VA loan process
  • Reliable
  • Friendly
  • Detail-oriented
Accomplishments
  • High customer service standards Strong organizational skills
  • Call center management experience Active listening skills
  • Customer service management expertise Energetic work attitude
  • Strong problem solving ability Adaptive team player
  • Troubleshooting skills
  • Proficient with Microsoft Office Suite
  • Strong problem solving ability
  • Customer Assistance
  • Computed Data Reports
  • Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions
  • Assisted customers over the phone regarding store operations, product, promotions
  • and orders
  • Consistently generated additional revenue through skilled sales techniques
  • Provided required weekly, monthly and quarterly reports listing sales figures and client
  • track records
  • Worked with company systems such as Live Support and diligently completed all assigned
  • tasks, working overtime as needed
Experience
Contractor, 11/2014 to 03/2015 Rural Carrier USPS － Midland, N C Sorted mail and packages and placed in line for delivery to customer's. Delivered mail and packages to customer's. Retrieved out-going mail and packages. Delivered certified letter's tp customer's requiring the customer's signature.
Contractor/Customer Relationship Manager, 10/2011 to 04/2012 Randstad US － Charlotte N C acted as single point of contact for customers seeking mortgage modifications. Collected documentation from customers to submit full package to underwriters. Processed customer payments using the EPP system. Noted every in coming call and outgoing call in Lamp, CRM Tool and Homesaver systems. Checked Iportal, Stewart and Urban systems for customer documents daily. Created LMA checklist's and updated them as documents were received. Worked special projects on escalated files, did research and provided status. Worked follow-up on properties going thru short sale, deed in lieu and foreclosures and noted all systems.
Asst Mgr/Branch Operations Specialist, 07/1999 to 10/2008 Sallie Mae Mortgage － Matthews － Matthews, NC N C Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Performed daily maintenance of the loan applicant database. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers. Educated customers on the variety of loan products and available credit options. Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Researched insurance information and flood certificates.
Assistant Manager, 09/1992 to 07/1999 Equity One, Inc － Charlotte, NC Charlotte, N C Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Performed daily maintenance of the loan applicant database. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers. Educated customers on the variety of loan products and available credit options. Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Researched insurance information and flood certificates.
Education
GED Princeton High School － Princeton, West Virginia, US GED Princeton High School － Princeton, West Virginia, U S Princeton High School, Princeton West Virginia Healthcare Billing and Coding
certificate: Medical Terminogy Stanley Community College － Albemarle, NC, US Stanley Community College － Albemarle, NC, US certificate: Medical Terminogy
certificate: Healthcare Billing and Coding Stanly Community College － Locust － Locust, NC, US Stanly Community College － Locust, NC, US
Certifications
Notary Signing Agent.
Skills
Loans, Mortgage, Credit, Database, Disclosures, Feasibility, Lending, Loan Origination, Maintenance, Mortgage Lending, Ordering, Retail, Retail Marketing, Retail Mortgage, Operations, Crm, Customer Relationship Management, Documentation, Lamp, Lamp Stack, Payments, As400, Call Center Management, Cash, Collection, Customer Service, Customer Service Management, Customer Service Oriented, Customer Service Representative, Data Collection, Data Entry, Detail-oriented, Energetic, Microsoft Office, Microsoft Outlook, Ms Office, Organizational Skills, Outlook, Problem Solving, Receptionist, Retail Sales, Sales, Sales Techniques, Satisfaction, Self Motivated, Team Player, Telephone, Telephone Skills, Typing, Word, Billing, Coding, Healthcare
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Resume Overview

Companies Worked For:

  • Rural Carrier
  • Randstad US － Charlotte
  • Sallie Mae Mortgage － Matthews
  • Equity One, Inc

School Attended

  • Princeton High School
  • Stanley Community College
  • Stanly Community College － Locust

Job Titles Held:

  • Contractor
  • Contractor/Customer Relationship Manager
  • Asst Mgr/Branch Operations Specialist
  • Assistant Manager

Degrees

  • GED
    certificate : Medical Terminogy
    certificate : Healthcare Billing and Coding

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