Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition.
Highlights
Customer service oriented, Creative problem solving, Data Collection, Data Entry, Documentation, Email, Telephone skills, Typing, Microsoft Office, Microsoft Outlook, Microsoft Word, Organizational Skills, Prioritization, Calyx Point, Intrac, Webtrac, Datatrac, Conformx, Swiftsend, AS400, ACH.
Knowledge of VA loan process
Reliable
Friendly
Detail-oriented
Accomplishments
High customer service standards Strong organizational skills
Call center management experience Active listening skills
Customer service management expertise Energetic work attitude
Strong problem solving ability Adaptive team player
Troubleshooting skills
Proficient with Microsoft Office Suite
Strong problem solving ability
Customer Assistance
Computed Data Reports
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions
Assisted customers over the phone regarding store operations, product, promotions
and orders
Consistently generated additional revenue through skilled sales techniques
Provided required weekly, monthly and quarterly reports listing sales figures and client
track records
Worked with company systems such as Live Support and diligently completed all assigned
tasks, working overtime as needed
Experience
11/2014 to 03/2015ContractorHcl Technologies Ltd. | , , USPS － Midland, N C Sorted mail and packages and placed in line for delivery to customer's. Delivered mail and packages to customer's. Retrieved out-going mail and packages. Delivered certified letter's tp customer's requiring the customer's signature.
10/2011 to 04/2012Contractor/Customer Relationship ManagerWks Restaurant Group | , , N C acted as single point of contact for customers seeking mortgage modifications. Collected documentation from customers to submit full package to underwriters. Processed customer payments using the EPP system. Noted every in coming call and outgoing call in Lamp, CRM Tool and Homesaver systems. Checked Iportal, Stewart and Urban systems for customer documents daily. Created LMA checklist's and updated them as documents were received. Worked special projects on escalated files, did research and provided status. Worked follow-up on properties going thru short sale, deed in lieu and foreclosures and noted all systems.
06/1999 to 09/2008Asst Mgr/Branch Operations SpecialistSallie Mae Mortgage － Matthews | City, STATE, N C Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Performed daily maintenance of the loan applicant database. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers. Educated customers on the variety of loan products and available credit options. Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Researched insurance information and flood certificates.
08/1992 to 06/1999Assistant ManagerEquity One, Inc | City, STATE, Charlotte, N C Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Performed daily maintenance of the loan applicant database. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers. Educated customers on the variety of loan products and available credit options. Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Researched insurance information and flood certificates.
Education
Expected in GED | Princeton High School, Princeton, West VirginiaGPA: GED Princeton High School － Princeton, West Virginia, U S Princeton High School, Princeton West Virginia Healthcare Billing and Coding
Expected in certificate | Medical TerminogyStanley Community College, Albemarle, NCGPA: Stanley Community College － Albemarle, NC, US certificate: Medical Terminogy
Expected in certificate | Healthcare Billing and CodingStanly Community College － Locust, Locust, NCGPA: Stanly Community College － Locust, NC, US
Certifications
Notary Signing Agent.
Skills
Loans, Mortgage, Credit, Database, Disclosures, Feasibility, Lending, Loan Origination, Maintenance, Mortgage Lending, Ordering, Retail, Retail Marketing, Retail Mortgage, Operations, Crm, Customer Relationship Management, Documentation, Lamp, Lamp Stack, Payments, As400, Call Center Management, Cash, Collection, Customer Service, Customer Service Management, Customer Service Oriented, Customer Service Representative, Data Collection, Data Entry, Detail-oriented, Energetic, Microsoft Office, Microsoft Outlook, Ms Office, Organizational Skills, Outlook, Problem Solving, Receptionist, Retail Sales, Sales, Sales Techniques, Satisfaction, Self Motivated, Team Player, Telephone, Telephone Skills, Typing, Word, Billing, Coding, Healthcare
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