Contract Management Specialist Resume Example
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CONTRACT MANAGEMENT SPECIALIST
Summary
With over 19 years experience working in the oil and gas industry, I am highly motivated with strengths in analytical, verbal and written communications skills, and leadership; diverse work background; dedicated and passionate in producing a high level of work ethics, innovation, continuous improvement; proven professional in vast array of team and independent work environments.
Highlights
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Experience
Contract Management Specialist04/2008 to 07/2013Bickford Senior LivingWabash , IN
- Evaluate and negotiate contracts in compliance with company contract templates & reimbursement structure standards for Retail Franchise agreements,
- Generated moderately complex contracts and agreements including interpretation of contract requirements, contract administration, risk management, change management, conflict resolution, delivery and payment for products and services with a wide degree of creative solutions. While supporting more than 25 Franchise Business Consultants in the West Coast market
- •Working directly with Legal; Tax; Customer Master Data department(s) establishing professional networks and rapport to facilitate company objectives and resolving customers issues and providing customer satisfaction.
- •Perform back-end contract administration processing for client-signed contracts in the form of reviewing criteria for contractual obligation, requirements, risk management, change management, conflict resolution, delivery and payment for products and services; capturing sales reporting and forwarding contracts for final execution processing and archival.
- Leading go-Live meetings with all senior level management to present procedures, transmission times, for opening of new retail franchise/dealer sites advising field of special instructions. Recommended improvements to appropriate management team when needed.
- •Ensure timely resolution to sourcing, updating procedures, and new account plans. Partnered with site management to maintain ownership of all issues from inaccurate procedures to training production associates. Managed the client and dispute process to establish Service Level Agreements
- Manages assigned contracts and projects including all pre- and post-award contracting functions and team coordination with all affected activities (i.e., requiring activity, legal, accounting). Assists other team members as needed and participates in special projects. Responds to customers (internal and external) in a timely, courteous, knowledgeable and helpful manner.
- Maintains effective and supportive relationships with contacts and takes initiative to resolve areas of disagreement. .
- •Evaluate and negotiate contracts in compliance with company contract templates & reimbursement structure standards for Retail Franchise agreements,
- -Ability to work multiple tasks and deal with competing priorities meeting deadlines in a timely manner.
- -Demonstrated business based decision, which enable me to successfully operate with little or no management oversight.
License and Permits / Notice of Violations Analyst09/2006 to 04/2008BioagilytixDurham , NC
- Overseeing permitting and licensing process for conformance with standards and compliance with applicable codes; approving and issuing permits; preparing and maintaining appropriate records and files
- Ensuring all Permits were signed and recorded with correct date of issuance.
- Working directly with vendors and government agencies.
- Central point of contact for City/County/State violations for all United States corporate BP/ARCO retail locations and acted as the liaison between legal and the government offices.
- Subject Matter expert for openings/closings and realignments for all BP COCO (Company owned Company operated) Retail sites in the United States.
- Provided weekly operational updates to management and team of status of current and pending license /permits/ violation of company owned company operated sites. To ensure compliance of codes and permitting are current, resolving issues in the North America and West Coast market.
- Creating Sharepoint site for status update on all violations for each department to view for daily and weekly updates.
- Managed the client error and dispute process to established Service Level Agreements
Tier 1 POS Analyst05/2005 to 09/2006British PetroleumCity , STATE
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
- Addressed customer service inquiries in a timely and accurate fashion.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Achieved customer satisfaction rating of 95%.
- Trained staff on how to improve customer interactions.Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
- Properly directed inbound calls in phone queues to improve call flow.
Account Analyst III09/1992 to 04/2004British PetroleumCity , STATE
- Account Analyst II
- Customer Service Representative
Education
Bachelor of Science: Business Management2015National Louis University-currently enrolledCity, State, United States
Associate of Science: Real Estate Management2012Northwestern CollegeCity, State, United States
Affiliations
BPAAN
BP New Hire Network
BP Social Committee
Yellow Belt Process Fitness Associate with Continuous Improvement.
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Resume Overview
School Attended
- National Louis University-currently enrolled
- Northwestern College
Job Titles Held:
- Contract Management Specialist
- License and Permits / Notice of Violations Analyst
- Tier 1 POS Analyst
- Account Analyst III
Degrees
- Bachelor of Science : Business Management 2015
Associate of Science : Real Estate Management 2012
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