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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
MS-Office Suite, S&T mapping program, Growth hotel information database, Hummingbird and AlFresco document management systems, Adobe Acrobat Pro.
Education
Pennsylvania State University , Expected in Bachelor of Science : Marketing Psychology - GPA : Marketing Psychology
Accomplishments
Experience
Synopsys, Inc. - CONSULTANT
New York, NY, 08/2010 - 03/2011
  • More than 10 years of experience in the hotel industry with expertise in franchise licensing, process development, and staff management.
  • Significant experience working across departments including market strategy, sales, IT, legal, and hotel operations.
  • Steadily earned progressive increases in responsibility and was personally recognized for supporting the IHG Business Development Team during a three-year period of unprecedented franchise growth.
  • Engaged to audit 300 franchise contracts and produce accurate market protection maps.
  • Utilized expertise in license interpretation to ensure stipulations were accurately applied.
  • Worked with Business Development and Legal to correct errors and inconsistencies.
  • Created a positive impact on the Market Strategy and Business Development teams by providing accurate, legible, accessible maps to enhance future market development efforts.
Pace Life Sciences - MANAGER
Allen, TX, 07/2008 - 06/2010
  • Managed and completed special projects including: data re-alignment project that provided executive management with accurate owner portfolio information to enable better owner relationship management; tested new global application for owner relationship management as a subject matter expert; reclassified special contract stipulations as part of migration to a modernized, mission-critical hotel information database.
  • Represented Franchise Licensing & Compliance department on a three- city tour to introduce the billion dollar Holiday Inn brand family re-launch to field personnel.
  • Conducted training classes and one-on-one training for new hires on contract policies and procedures, as well as consistency training for all team members.
  • Provided mentoring and technical guidance to team members on a daily basis.
  • Managed the integrity of the hotel information database (Growth) and served as point of contact for various end-users needing updates and training.
Pace Life Sciences - LICENSING QUALITY CONSULTANT
Austin, TX, 07/2005 - 07/2008
  • Assisted with preparation and negotiation of contract agreements and tri-party agreements (comfort letters).
  • Reviewed all documents for execution to ensure accuracy and validated data entered in hotel information database.
  • Verified that documents were in compliance with Federal Trade Commission rules and regulations, state laws on franchising, and company policy.
  • Developed new processes to streamline the issuing and execution of license agreements, amendments, compliance documents, and hotel openings.
  • Responsible for creating and maintaining standard contract and form templates.
  • Reviewed all contract agreements for execution within 48 hours of receipt.
  • Built strong relationships with franchisees as well as with internal clients including Business Development, Legal, Hotel Operations, Plan Review, and Property Improvement.
  • Acted as intermediary between Legal department and clients on negotiating points and interpreting contract language.
  • Managed hotel life cycle from contract issuance and execution through renewal/expiration/termination.
Red Robin International, Inc. - MANAGER
Foothill Ranch, CA, 04/2003 - 12/2003
  • Responsible for protecting the best interests of the company regarding the franchising aspects of the client relationship.
  • Managed the licensing documentation process for all franchised hotels in the US.
  • Authorized the issuance and execution of all licensing documents prepared by the franchise coordinators.
  • Given responsibility for special projects for the Vice President and Director including negotiating termination agreements, special license stipulations, and bankruptcies.
  • Oversaw the early requirements for a document management system and new hotel information system database.
Intel Corp. - ASSOCIATE MANAGER
Hudson, MA, 03/2002 - 04/2003
  • Reviewed all franchise coordinator work prior to issuing and executing licenses to ensure the decisions of the Franchise Approval Committee and Franchise Compliance Committee were achieved.
  • Accountable for training franchise coordinators for US, Latin America, and Mexico.
  • Maintained the integrity of the franchise information system database and franchise files for the United States and Canada.
  • Coordinated complex, multi-property transactions.
  • Negotiated tri-party agreements (comfort letters) with lending institutions and license issues with Business Development.
Bickford Senior Living - FRANCHISE COORDINATOR
Midlothian, VA, 09/2000 - 03/2002
  • Responsible for coordinating all licensing and compliance matters for 13 states.
  • Issued and executed documents according to the decisions of the Franchise Approval Committee, Compliance Committee, and Extension Committee.
  • Supported Business Development in pursuit of company revenue targets.
  • Worked closely with Franchise Services to ensure the timely opening of more than 50 hotels.
  • Prepared notices of default and termination of license agreements and tri-party agreements (comfort letters).
US FRANCHISE SYSTEMS, INC Wyndam Hotel Group - FRANCHISE RESOURCE MANAGER
City, STATE, 10/1998 - 09/2000
  • Ensured that more than 150 franchisees adhered to Microtel brand hallmarks.
  • Acted as primary point of support to franchisees from license execution through the hotel life cycle.
  • Created and executed intercompany communications to expedite hotel openings.
  • Forecasted quarterly hotel construction ground breaks and openings by closely monitoring project progress.
  • Delivered daily progress reports to executive management.
  • Recommended action plans to Franchise Administration pertaining to compliance milestone extensions and terminations.
  • Personally managed the opening of more than 30 Microtels.
GTE, FLORIDA BUSINESS CONNECTIONS Verizon - BUSINESS ACCOUNT MANAGER
City, STATE, 01/1997 - 03/1998
  • Responsible for generating new business by consulting with clients and designing communication systems to meet their requirements.
  • Managed more than 150 commercial accounts.
MOBIL OIL CORPORATION - INTERN, FRANCHISE IMAGE COORDINATOR
City, STATE, 06/1995 - 12/1995
  • Managed the rollout of Mobil's franchise image program to Mid-Atlantic franchisees.
  • Set brand standards and structured the implementation of the brand compliance program.
WALT DISNEY WORLD COMPANY - COLLEGE PROGRAM INTERN
City, STATE, 05/1994 - 08/1994
Debra Elder DEBRA.L.ELDER@gmail.com -
City, STATE, -
  • Responsible for managing five-person team of regional franchise administrators, one risk analyst, and one insurance specialist.
Skills
Adobe Acrobat, streamline, analyst, Business Development, consulting, contracts, client, clients, database, designing, document management, documentation, executive management, executive management, image, insurance, interpretation, Latin, Legal, letters, Director, managing, Market Strategy, market, market development, mentoring, MS-Office Suite, migration, negotiating, negotiation, personnel, policies, process development, processes, progress, relationship management, relationship management, sales, staff management, structured

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Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • Pennsylvania State University
Job Titles Held:
  • CONSULTANT
  • MANAGER
  • LICENSING QUALITY CONSULTANT
  • MANAGER
  • ASSOCIATE MANAGER
  • FRANCHISE COORDINATOR
  • FRANCHISE RESOURCE MANAGER
  • BUSINESS ACCOUNT MANAGER
  • INTERN, FRANCHISE IMAGE COORDINATOR
  • COLLEGE PROGRAM INTERN
Degrees
  • Bachelor of Science

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