Retired U.S. Navy Chief with 22 years of honorable service. Accomplished leader, highly organized and efficient professional with extensive experience in developing and maintaining detailed administrative and procedural processes, reduce redundancy, improve accuracy to achieve organizational objectives. Skilled at achieving customer satisfaction through excellent service delivery and prompt response. Adaptable and flexible professional with ability to establish collegial relationships with customers, resolve critical issues, and ensure maximum satisfaction rate. Articulate communicator with exceptional interpersonal skills; foster and fortify productive relationships with key clients, staff members, and senior management. Proficient in word processing, spreadsheet, database, and presentation software.
Leveraged exceptional expertise and served as national coordinator of ancillary resources for Thomas Edison State University Veteran and military affiliated students as well as spokesperson on veteran re-integration issues at local, state, and national level. Conducted effective staff training on psychology of veteran re-integration. Provided outreach support to Veteran service organizations, including Veterans of Foreign Wars and Fleet Reserve Association desiring to take a larger role in the holistic support of current and prospective student Veterans' post-secondary education. Maintained monthly, 445+quarterly, and annual reports on perspective and current Veteran student direct contact as well as Veteran service organizations and regional community college direct contact.
Spearheaded wide range of operations, such as conducting research to prepare, gather, and proof briefing materials, agendas, and training for all executive-level meetings with a keen focus on accomplishing optimal results. Coordinated and implemented granted proposals regionally and nationally. Provided exceptional assistance with team building initiatives and overall support for maintenance of organizational culture and work-study student morale. Upheld and rationalized database of power-point presentations submitted by CVSP facilitators and guest speakers. Served as primary point of contact for facilitators prior to, during and upon completion of Operation College Promises' signature 3-day Certificate for Veteran Service Providers (CVSP) training program, that trained over 140 educators and Veteran service providers annually.
Uber Partner Drivers, Fanwood, NJ2016 – Present
Perform day-to-day duties of driver by comprehending use of Uber software and extensively utilizing its functions and features to attain bottom-line results. Ensure customer arrived safely and timely to the respective destination while maintaining customer satisfaction. Work with the software to ensure the truncation of rides, at the end of each ride, according to the specifics of established protocols. Reroute passages to destinations in cases of high traffic, or road diversions, due to construction work. Respond to calls and pings from passengers according to the protocols established by the company. Perform both preventative and regular maintenance on cars ensuring that they remain in good working order. Assure the maintenance of vehicle in excellent condition and clean regularly.
WRIISC, East Orange, NJ2008 – 2013
Program Assistant/Outreach Coordinator
Steered day-to-day operations and provided administrative functions for the center, compiling automated data processing security requirements as well as managed all patient information and scheduled to ensure smooth flow of processes. Achieved optimal results by providing intake counseling to Veterans seeking services at the War Related Illness and Injury Study Center (WRIISC). Utilized extensive expertise to resolve concerns of patients and clients, while ensuring quality service is rendered. Established and maintained an internal patient filing system. Led outreach, including speaking engagements, Education, and facilitation on Veteran reintegration and invisible injuries to Veteran Service Organizations and VA Health Care Providers regionally, and nationally. Prepared reports on several databases.
- The Mission Continues; Member, Alumni Association
- Fleet Reserve Association
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