Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Versatile Compliance Auditor with an understanding of operations in the information technology auditing industry. Proficient in reading, interpreting and implementing legal rules and regulations. Confident individual with excellent written and verbal communication skills who is committed to contributing to an organization's growth by providing accurate audits of operational and financial functions. Proficient in using various contract management tools such as Contract Logix and database operations to successfully fulfill auditing responsibilities. Excellent multitasking and coordination abilities.

  • Operational processes performance knowledge
  • Business terms interpretation
  • Company database maintenance
  • Excellent risk assessment and management abilities
  • Experienced in using contract management tools such as Contract Logix
  • Strong computer skills with tools such as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Office Suite products, and Adobe Pro DC
  • Strong retail and customer service experience
  • Great at multitasking
  • Excellent written and verbal communication skills
Expected in 12/2017 Bachelor of Science | Political Science Towson University, Baltimore, MD GPA:
Work History
01/2019 to Current Compliance Auditor Bertelsmann | Los Angeles, CA,
  • Audited pre-screening requirements on IT consultants including background checks, drug test, and medical screenings for TEKSytems’ customers.
  • Verified that each consultant is compliant per customers requirements as stated in the Master Service Agreement before starting assignment.
  • Worked on client audits and ensured that they are completed timely and accurately for our customers.
  • Provided training and education to peers and the field offices based off of internal policies and processes.
  • Worked closely with The Director of National Accounts and held account review meetings regarding Compliance requirements for each customer to ensure we are auditing the most up to date requirements in order to mitigate any risk with the customer.
  • Reviewed the Master Service Agreement for each customer to ensure we are compliant from a Compliance perspective and we are completing employee pre-screening requirements accurately.
  • Prepared reports for templates and maintained compliance database.
  • Verified adherence to all internal operations for clients.
  • Analyzed all audit results and resolved all compliance issues.
07/2015 to 01/2019 Retail Makeup Artist Macy's | Carlsbad, CA,
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Performed full makeup applications to customers of varying needs.
  • Consistently exceeded store goals per quota each month in sales.
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
  • Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Communicated value and position to sales team and developed tools to support selling process.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
08/2014 to 07/2015 Sales Associate Old Navy | City, STATE,
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Tracked stock using company inventory management software.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.

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  • Towson University

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  • Compliance Auditor
  • Retail Makeup Artist
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  • Bachelor of Science

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