Company Physical and Mental Escort Resume Example
Conducted leadership training and guidance throughout my long military career. Experienced working with many soldiers and veterans with over 5 years of experience in mental health. Most of my experience is gained during a face to face talk outside of work. Conducted many interventions overseas during combat operations from 2005 - 2008. Known as the person to come to when addressing issues while deployed to get you thinking positive through their time during deployments where most can't understand what most young and older men go through in a day of combat life day by day not knowing if you're going to survive. Excellent reputation for resolving problems, and driving overall operational improvements. Senior Non-Commissioned Officer praised for my outstanding performance in Communication and Verbal skills within the Army establishment. Proven success in leadership, operational excellence and organizational development with a keen understanding of dealing with all types of people. Recognized for inspiring management team members to excel and encouraging creative work environments and to continue their education. Looking to use my knowledge and experience to help guide and mentor as a case manager
Refinitiv – San Francisco , CA
- Incharge of all soldiers that were processing out of military service due to physical or mental issues sustained while on their tour of duty
- Maintained accountability of all personnel that was out-processing insured they went to their assigned appointment while processing out of military service, escorted them to their appointment if needed
- Conducted safety checks on service members as needed, talked to many soldiers daily during their out-processing many of them having serious mental issues due to war and maybe suicidal, sat and talked many times to assure them of their safety and their future
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Processed each and every one of their concerns to the best of my ability
- Talked if needed on the phone after hours as long as needed to maintain their safety to others and themselves
- Talked to each and everyone to conduct safety check to evaluate their mental status and their family situation
- Established trust to ensure they knew they could come to me at anytime day or night to talk or advice on many issues they may come across
U.S. ARMY – City , STATE
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
- Evaluated quality problems and performed After Action Review to identify and resolve issues
- Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support, and awareness
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Supervised and led employees to high-performance levels in the cross-functional matrix management structure
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote an interdisciplinary, collaborative approach to customer service provision
- Collaborated with sister combat units department on operational support tasks to model the importance of group goals
U.S. ARMY Garrison Fort Bliss – City , STATE
- Collaborated with the main security office department on operational support tasks to model the importance of conducting a proper security investigation to maxim personal security clearance
- Maintained open communication with global locations to facilitate smooth collaboration
- Investigated and resolved customer complaints to foster satisfaction
- Supervised and led employees to high-performance levels in the cross-functional matrix management structure to maintain the success rate in the high 90%
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote an interdisciplinary, collaborative approach to customer service provision
Basic Officers leaders Course Senior Trainer
Senior Non-Commissioned Officer Course
Advanced Non-Commissioned Officer Course
Basic Non-Commissioned Officer Course
Military Cavalry Leaders Course
Advanced Personal Security Clearance
Basic Life Saving Course
Telecommunication Course
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Resume Overview
School Attended
- Park University
- Morse High School
Job Titles Held:
- Company Physical and Mental Escort
- Platoon Sargent
- Information Security Manager
Degrees
- Bachelor of Science : Social Psychology Expected in 01/2021
Associate of Science : Social Work Expected in 01/2021
High School Diploma 06/1983
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