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Company Owner Resume Example

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COMPANY OWNER
Summary

Seasoned Credit specialist with exemplary skills in communication and deescalating customer issues. Engaging personality and service-driven background coupled with knowledge of customer service. Seeking opportunity to build success with exciting organization.

Skills
  • Purchasing and planning
  • Customer retention
  • Sound judgment
  • Supervision and training
  • Multitasking
  • Schedule management
  • Business development
Education and Training
High School DiplomaEastern Randolph High SchoolRamseur,NC,06/1999
Experience
All The Way PaintingCompany Owner | Greensboro, NC08/2020 to Current
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of painting business and provided business development, creation of operational procedures and workflow planning.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Reduced process lags by effectively managing 2 employees for productivity, efficiency and improvement.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Monitored inventory levels on weekly basis and placed new orders for merchandise to keep supply well-stocked.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Built and maintained loyal, long-term customer relationships through effective account management.
Jose Castillo Janitorial Supervisor | Greensboro, NC02/2016 to Current
  • Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker.
  • Checked quality of work regularly through inspections and official assessments.
  • Maintained equipment with focus on preventive and predictive methods to keep costs low and avoid breakdowns.
  • Trained staff to follow team standards and use efficient techniques.
  • Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
  • Managed team supplies to maintain budgets and meet work demands.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
  • Collaborated with company owner to respond promptly to guest requests and promote positive experience.
Duke EnergyCredit Specialist | Greensboro, NC08/2001 to Current
  • Partnered with customers by using effective communication skills to boost payment process.
  • Frequently reviewed and checked credit limit appropriateness for customers.
  • Thoroughly trained credit specialist, customer service consultant, providing in-depth knowledge of credit processes and anticipated job responsibilities.
  • Identified valuable solutions for customers with credit problems.
  • Monitored and maintained compliance with internal controls and government regulations.
  • Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
  • Requested financial documents from customers.
  • Assessed customer credit files regularly to review receivables.
  • Conducted credit reviews on corporations to assess financial conditions.
  • Conducted investigations and in-depth evaluations of customers for creditworthiness and potential risk factors.
  • Submitted delinquent accounts to collections department or outside resources.
  • Reviewed accounts for signs of fraud and non-payment issues.
  • Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
  • Managed all reporting, documentation and recordkeeping requirements for department.
  • Assisted department by taking on and deescalating customer issues, while maintaining respect and calmness with customer and integrity of our company.
  • Presented key information to upper management and the executive team for loan recommendations.
  • Identified possible issues with credit systems and monitoring by streamlining processes ahead of time.
  • Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
  • Created standard operating procedures and delivered training to credit personnel to improve operational efficiency.
  • Asked questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered 100+ inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
UltraCraft CabinetryQuality Inspector | Liberty, NC03/2002 to 06/2004
  • Inspected bathroom/kitchen cabinet drawers, door and other cabintry products and work processes to determine compliance.
  • Completed evaluations by properly using various gauges, tools and equipment.
  • Conducted material inspections of incoming orders and outgoing shipments and returns.
  • Maintained operations below 3% error rate by verifying strict compliance with established processes.
  • Recommended corrective actions to minimize rate of product defects.
  • Tracked findings and updated computer tracking system with documented assessments.
  • Notified supervisors about production problems and helped identify and correct concerns.
  • Inspected, tested and measured materials, products and installations against specifications.
  • Reduced costs by avoiding duplication of services.
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Resume Overview

Companies Worked For:

  • All The Way Painting
  • Jose Castillo
  • Duke Energy
  • UltraCraft Cabinetry

School Attended

  • Eastern Randolph High School

Job Titles Held:

  • Company Owner
  • Janitorial Supervisor
  • Credit Specialist
  • Quality Inspector

Degrees

  • High School Diploma

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