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Community Manager Resume Example

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COMMUNITY MANAGER
Summary
Please consider my interest of employment with your organization. The following resume will furnish you with information regarding my qualifications. I have acquired a large variety of skills through a wide range of work assignments. I feel confident in being able to apply this knowledge and experience towards the needs of your organization.
Highlights
  • On site community Manager
  • Resident Relations
  • Peer Trainer
  • Collecting rent
  • Budget
  • Evictions
  • Sales and Leases
  • Maintenance
  • Customer Service
  • Advertising
  • Reports
  • Town Hall Meetings


Financial Aid/Govt. ProgramsTeambuilding & SupervisionStaff Development & TrainingPolicies & Procedures ManualsProfit and LossReport & Document PreparationSpreadsheet & Database CreationAccounts Payable/ReceivableBookkeeping & Payroll/KronosMarketingRecords ManagementMeeting & Event PlanningInventory ManagementExpense ReductionEmployee Retention
Experience
06/2015
Community ManagerLakeshore MHC － Pinellas Park, Florida
01/2001 to 01/2014
SupervisorFirstsource Solutions, USA, LLC － Indianapolis, IN
  • Firstsource is an innovative provider of customer-centric business process services.
  • Firstsource provides services to organizations in the Healthcare, Communication, Publishing, Banking, Financial Services and Insurance industries.
  • The company's services of Customer Management and Data Processing, complemented with best-of-breed processes, intellectual property (IP) assets, and quality of service help clients not only improve customer satisfaction but also reduce operational costs, record process improvements and more importantly focus on core competence.
  • Repeatedly promoted during 13-year tenure, culminating in current responsibility for coordinating all office functions and supervising a team of 12 administrative professionals.
  • Responsible for 5 different hospitals, with 1 hospital working 24/7.
  • Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff accountability.
  • Recruited and trained qualified individuals to assist in getting patients government assistance.
  • Saved thousands of dollars in fees and improved the response-rates of approvals.
01/1988 to 01/2000
District ManagerBR Associates, Inc － Indianapolis, IN
  • Functioned as primary liaison to customers and managers, and ensured a consistently positive customer experience.
  • Results: Helped drive a 95% increase in customer satisfaction (as measured by a customer survey in 1998).
  • Created automated daily stat reports that reduced inaccuracies and provided management with an important decision-making tool.
  • Quickly became a valuable manager for the company.
  • Receiving district manager award for each quarter.
  • Earning a reputation for maintaining a positive attitude, producing high-quality work, and a profit every month for the stores that were in my territory.
  • Marketing and Recruiting for all of our Indiana stores.
  • Responsible for budgets to create profits in the declining stores.
  • Responsible for payroll and inventory control.
01/1984 to 01/1988
ManagerWestern Restaurant Systems, Inc － Colorado Springs, CO.
  • Responsible for budgets, payroll, scheduling, inventory, recruiting and maintaining the costs of running a store.
Education
1993
Certified Indiana Navigator for ACA Certified HIPAA Dale CarnegieTransylvania University
1983
EMT － Blackford
1981
diplomaBlackford High School
Personal Information
I would greatly appreciate an opportunity to discuss my qualifications with you at your earliest convenience. Please contact me at the above e-mail address or telephone number to arrange an interview to further discuss how my capabilities would apply towards the realization of your company's goal. Sincerely, Carol Haney
Skills
ACA, Accounts Payable, administrative, Banking, Bookkeeping, budgets, business process, clients, customer satisfaction, Data Processing, Database Creation, decision-making, Staff Development & Training, Event Planning, Financial, focus, government, Insurance, intellectual property, inventory, inventory control, Inventory Management, IP, Kronos, Teambuilding, Marketing, office, Navigator, Payroll, Policies, processes, producing, profit, Profit and Loss, quality, Receiving, Recruiting, scheduling, Spreadsheet, supervising, Supervision, workflow
Additional Information
  • I would greatly appreciate an opportunity to discuss my qualifications with you at your earliest convenience. Please contact me at the above e-mail address or telephone number to arrange an interview to further discuss how my capabilities would apply towards the realization of your company's goal. Sincerely, Carol Haney
  • Awards District Manager of the quarter-4 times Manager of the year Management most valuable Youngest EMT
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Resume Overview

Companies Worked For:

  • Lakeshore MHC
  • Firstsource Solutions, USA, LLC
  • BR Associates, Inc
  • Western Restaurant Systems, Inc

School Attended

  • Transylvania University
  • EMT
  • Blackford High School

Job Titles Held:

  • Community Manager
  • Supervisor
  • District Manager
  • Manager

Degrees

  • Certified Indiana Navigator for ACA Certified HIPAA Dale Carnegie

    diploma

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