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Community Employment Business Manager Resume Example

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COMMUNITY EMPLOYMENT BUSINESS MANAGER
Professional Overview

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with DRS, DFI, United Way, SourceAmerica, Home-Based Services, CILA services, etc . Highly-qualified QIDP adept in case planning and management services, program planning and development and educational guidance counseling.

Core Qualifications
  • Ability to maintain accurate client records
  • Able to manage client crises
  • Able to participate in multidisciplinary team approach
  • Able to work independently and as a member of a team
  • Comfortable with diverse populations
  • Excellent relationship building skills
  • Interpersonal, oral, and written communication skills
  • Proficient writing skills
  • CPR and First Aid certified
  • Proficiency with Windows and Microsoft applications
  • Experience with Medical documentation
  • QIDP and DSP certified
  • Staff development
  • Schedule management
  • Deadline-oriented
  • Spreadsheet development
  • Report analysis
  • Employee training and development
Education
Master of Arts: Rehabilitation CounselingMay 2008Northern Illinois UniversityDeKalb, IL

Awarded: Federal grant from U.S. Department of Education/Rehabilitation Services Administration

Bachelor of Science: Speech-Language PathologyDecember 2005Northern Illinois UniversityDeKalb, IL
Experience
Community Employment Business Manager07/2014ClearbrookArlington Heights, IL
  • Complete and submit monthly, quarterly and annual state/federal contacts included but not limited to: Source America, DFI, Project Search/DRS, Department of Labor, etc.
  • Submit billing (both internal and external) attendance and transportation to the Business Office as per scheduled timelines.
  • Provide monthly budget review updates to the Director and identify any discrepancies with the approved budget.
  • Responsible to review and sign off on all events/incidents.
  • Maintain database including initial input of client information, updating of client information, generate various reports to state agencies, private providers, etc.
  • Responsible for maintaining accurate client funding and submitting funding requests/changes to the state.
  • Monitor and update staff training requirements to ensure compliance and identify any staff not current or nearing expiration. Also, provide specific staff training as identified by the Director.
Community Employment Supervisor09/2009 to 06/2014ClearbrookPalatine, IL
  • Participate in the development of new supported or independent employment sites.
  • Maintain relationships with employers and advocate for clients, along with providing a high level of customer service.
  • Supervise day-to-day operations of Document Destruction business and coordinate picks up throughout the community.
  • Participate as a member of clients' habilitation team providing written reports and other paperwork necessary for annual and semi-annual staffings, interdisciplinary meetings, and other such meetings, while maintaining a case load of about 30 clients.
  • Ensure that all assigned tasks (attendance, progress notes, production records, goals, behavior data, etc.) designated to appropriate staff are accurately completed on time and submitted to appropriate personnel.
  • Monitor site and staff activities through monthly visits to each enclave sites and quarterly visits to independent sites.
  • Job coach at sites for absence staff by transporting and providing assistance to clients as needed.
  • Track and report monthly placement numbers along with site info, start dates, end dates, and other changes to job sites.
  • Hire, supervise, and evaluate staff of Community Employment Services program.
  • Promoted to Community Employment Business Manager in July 2014
Vocational Counselor05/2008 to 07/2009Helping Hand Rehabilitation CenterCountryside, IL
  • Maintained a case load of 30 clients who have disabilities, majority developmental disabilities.
  • Identified and worked one-on-one with clients that are ready for competitive or supported employment by assisting with job skills preparation, interview practice, job searching, career counseling, resume writing and completion of applications.
  • Facilitated a weekly Job Club for job seekers, collaborate with DRS Vocational Counselors, develop contracts with employers in the community as potential work sites for clients.
  • Developed, maintained, and coordinated two training programs where clients learn necessary skills to carry out job functions of either a customer service/food service representation or a janitorial staff member.
  • Developed and implemented goals.
  • Conduct assessments to assess client's level of functioning such as the WRAT and VALPAR system along with career and interest assessments to aid in client's vocational decisions.
  • Coordinated the high school vocational transition program with local high schools and provide training to students on different work floor jobs, including supervising high school job coaches and holding orientation for new job coaches.
  • Coordinated and supervised interns during their practicum and internship.
  • Job coached clients who have obtained a job in the community.
Pharmacy Technician03/2000 to 04/2014Osco PharmacyBolingbrook & Palatine, IL
Memberships/Scholarly Societies
  • Certified Rehabilitation Counselor, License number 00108003, awarded June 2008, expires June 2018.
  • Member of the National Society of Collegiate Scholars
  • Member of Chi Sigma Iota
Skills

Rehabilitation Services, customer service, organizational skills, time management, employee scheduling and development, training programs, and management.

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Resume Overview

Companies Worked For:

  • Clearbrook
  • Helping Hand Rehabilitation Center
  • Osco Pharmacy

School Attended

  • Northern Illinois University

Job Titles Held:

  • Community Employment Business Manager
  • Community Employment Supervisor
  • Vocational Counselor
  • Pharmacy Technician

Degrees

  • Master of Arts : Rehabilitation Counseling May 2008
    Bachelor of Science : Speech-Language Pathology December 2005

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