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Communications Specialist III, Assistant shift s Resume Example

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COMMUNICATIONS SPECIALIST III, ASSISTANT SHIFT S
Professional Summary
To achieve a position with the Department of Emergency Services & Technology that will allow me to further my professional demeanor, leadership, communication, presentation, and problem-solving skills.
Skills
Work History
Communications Specialist III, Assistant shift s 01/2002 to Current
Police Communications Operator I 01/1999 to 01/2002
St
  • Communications Supervisor: Lt.
  • Edward Willenborg 301-475-4200 ext.
  • 1997 Description of Duties Performed: Taking all calls for service (Law Enforcement only).
  • Answered all radio traffic from local law enforcement officers.
  • Entered proper documentation into the local and nationwide computer system, including missing persons, protective orders, warrants, criminal summons.
  • Dispatched appropriate help to the citizens and law enforcement officers.
  • Maintained logs, including tow logs, Accident Reports, Criminal Histories, tags, names and vehicle logs.
  • All logs included dates, deputies' ID number who requested the information, and the operator on duty who ran the information.
Shift Supervisor 01/1996 to 01/1999
  • Leonardtown True Value Hardware Owner: Al Rudman 301-475-5800 Description of Duties Performed: Responsible for opening and closing the business.
  • Made sure the merchandise order was in the computer system.
  • Assisted customers with all requests including mixing paint, placing specific merchandise orders, key cutting, glass cutting, and operating the company vehicle for special deliveries.
  • Full knowledge of the computerized cash register.
  • In charge of inventory involving the Lawn and Garden Center.
Director St
  • Mr.
  • Bob Kelly: 301-475-4200 ext.2111 Communications Manager: Mr.
  • Thomas A.
  • Mattingly Jr., 301-475-4200 ext.
  • 2121 Description of Duties Performed: Handle 911 calls and dispatch them appropriately whether the need is for Fire, EMS, or Police.
  • Answer all non-emergency lines.
  • Make critical decisions in a timely manner to life threatening calls.
  • Keep track of all emergency units by a Computer Aided Dispatch (CAD) system.
  • Ensure all calls are dispatch by the priority of the call.
  • Give emergency medical direction over the phone to callers.
  • Confirm warrants through the local police departments as well as throughout the United States.
  • Ensure all emergency personnel have proper information prior to going to a call for service.
  • Supervisor of up to five employees when the main supervisor is unable to fulfill his/her duties.
  • Currently serving on the training committee for all ECOMM staff.
  • Qualified to operate the mobile command bus in a life-threatening event in St.
  • Mary's County.
  • Answ.
Education
St. Mary's Ryken High School - Leonardtown, MD
College of Southern Maryland - Leonardtown, MD
Business in a Market Economy, Introduction to Sociology, General Psychology, Criminal Investigations, Criminal Law, and Criminal Justice. Academy for Excellent in Local Governance: 2012-2015 Courses Completed- Public Information Act, Basics of Rise Management, Conducting Effective Meetings, Consensus Team Building, Employment Issues, Ethics, Recouping the cost of a disaster, Assessing our growing water and sewer infrastructure needs, Maryland's Economic Outlook, Community success in a new economy, protecting public-minimizing liability, and revitalizing downtown retail. : Criminology 2013 University of Maryland College - Park, MD
Accomplishments
  • Outstanding Performance in locating a suspect vehicle involved in a fraud investigation through the St.
  • Mary's County Sheriff's Office.
  • Outstanding Performance for cooperative team spirit in providing training assistance to co-workers during the law-enforcement/fire-rescue dispatching transition.
  • Outstanding Performance for professional demeanor, dedication and hard work on behalf of the Public Safety Community including the citizens of St.
  • Mary's County.
  • Outstanding Performance in assisting a Maryland State Trooper in locating a suspect for a criminal investigation.
  • Outstanding Performance in assisting the St.
  • Mary's County Sheriff Office by dispatching a call for service to assist in an active demonstration for CALEA.
  • Nominated St.
  • Mary's County Distinguished Employee of the year for 2007.
  • Nominated through APCO Institute for Employee of the Year 2007.
  • Nominated for outstanding service and dedication to public safety through 911 communications in Saint Mary's County (September 13, 2007)

Council Member 2012-present Commissioners of Leonardtown 
Mayor: The Honorable Dan Burrs 301-475-9791
Town Administrator: Mrs. Laschelle McKay 301-475-9791
 

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Resume Overview

Companies Worked For:

  • St

School Attended

  • St. Mary's Ryken High School
  • College of Southern Maryland
  • University of Maryland College

Job Titles Held:

  • Communications Specialist III, Assistant shift s
  • Police Communications Operator I
  • Shift Supervisor
  • Director

Degrees

  • Business in a Market Economy, Introduction to Sociology, General Psychology, Criminal Investigations, Criminal Law, and Criminal Justice. Academy for Excellent in Local Governance: 2012-2015 Courses Completed- Public Information Act, Basics of Rise Management, Conducting Effective Meetings, Consensus Team Building, Employment Issues, Ethics, Recouping the cost of a disaster, Assessing our growing water and sewer infrastructure needs, Maryland's Economic Outlook, Community success in a new economy, protecting public-minimizing liability, and revitalizing downtown retail. : Criminology 2013

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