To achieve a position with the Department of Emergency Services & Technology that will allow me to further my professional demeanor, leadership, communication, presentation, and problem-solving skills.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
Communications Specialist III, Assistant shift s, 2002 to Current – , ,
Police Communications Operator I, 1999 to 2002 State Of Maryland – , ,
Communications Supervisor: Lt.
Edward Willenborg 301-475-4200 ext.
1997 Description of Duties Performed: Taking all calls for service (Law Enforcement only).
Answered all radio traffic from local law enforcement officers.
Entered proper documentation into the local and nationwide computer system, including missing persons, protective orders, warrants, criminal summons.
Dispatched appropriate help to the citizens and law enforcement officers.
Maintained logs, including tow logs, Accident Reports, Criminal Histories, tags, names and vehicle logs.
All logs included dates, deputies' ID number who requested the information, and the operator on duty who ran the information.
Shift Supervisor, 1996 to 1999 – , ,
Leonardtown True Value Hardware Owner: Al Rudman 301-475-5800 Description of Duties Performed: Responsible for opening and closing the business.
Made sure the merchandise order was in the computer system.
Assisted customers with all requests including mixing paint, placing specific merchandise orders, key cutting, glass cutting, and operating the company vehicle for special deliveries.
Full knowledge of the computerized cash register.
In charge of inventory involving the Lawn and Garden Center.
Director, to Tarkett – , ,
Mr.
Bob Kelly: 301-475-4200 ext.2111 Communications Manager: Mr.
Thomas A.
Mattingly Jr., 301-475-4200 ext.
2121 Description of Duties Performed: Handle 911 calls and dispatch them appropriately whether the need is for Fire, EMS, or Police.
Answer all non-emergency lines.
Make critical decisions in a timely manner to life threatening calls.
Keep track of all emergency units by a Computer Aided Dispatch (CAD) system.
Ensure all calls are dispatch by the priority of the call.
Give emergency medical direction over the phone to callers.
Confirm warrants through the local police departments as well as throughout the United States.
Ensure all emergency personnel have proper information prior to going to a call for service.
Supervisor of up to five employees when the main supervisor is unable to fulfill his/her duties.
Currently serving on the training committee for all ECOMM staff.
Qualified to operate the mobile command bus in a life-threatening event in St.
Mary's County.
Answ.
Education
: , Expected in 1999 St. Mary's Ryken High School - Leonardtown, MD GPA:
: , Expected in 2001 College of Southern Maryland - Leonardtown, MD GPA:
Business in a Market Economy, Introduction to Sociology, General Psychology, Criminal Investigations, Criminal Law, and Criminal Justice. Academy for Excellent in Local Governance: 2012-2015 Courses Completed- Public Information Act, Basics of Rise Management, Conducting Effective Meetings, Consensus Team Building, Employment Issues, Ethics, Recouping the cost of a disaster, Assessing our growing water and sewer infrastructure needs, Maryland's Economic Outlook, Community success in a new economy, protecting public-minimizing liability, and revitalizing downtown retail. : Criminology, Expected in 2013 University of Maryland College - Park, MD GPA:
Accomplishments
Outstanding Performance in locating a suspect vehicle involved in a fraud investigation through the St.
Mary's County Sheriff's Office.
Outstanding Performance for cooperative team spirit in providing training assistance to co-workers during the law-enforcement/fire-rescue dispatching transition.
Outstanding Performance for professional demeanor, dedication and hard work on behalf of the Public Safety Community including the citizens of St.
Mary's County.
Outstanding Performance in assisting a Maryland State Trooper in locating a suspect for a criminal investigation.
Outstanding Performance in assisting the St.
Mary's County Sheriff Office by dispatching a call for service to assist in an active demonstration for CALEA.
Nominated St.
Mary's County Distinguished Employee of the year for 2007.
Nominated through APCO Institute for Employee of the Year 2007.
Nominated for outstanding service and dedication to public safety through 911 communications in Saint Mary's County (September 13, 2007)
Council Member 2012-present Commissioners of Leonardtown Mayor: The Honorable Dan Burrs 301-475-9791 Town Administrator: Mrs. Laschelle McKay 301-475-9791
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School Attended
St. Mary's Ryken High School
College of Southern Maryland
University of Maryland College
Job Titles Held:
Communications Specialist III, Assistant shift s
Police Communications Operator I
Shift Supervisor
Director
Degrees
Business in a Market Economy, Introduction to Sociology, General Psychology, Criminal Investigations, Criminal Law, and Criminal Justice. Academy for Excellent in Local Governance: 2012-2015 Courses Completed- Public Information Act, Basics of Rise Management, Conducting Effective Meetings, Consensus Team Building, Employment Issues, Ethics, Recouping the cost of a disaster, Assessing our growing water and sewer infrastructure needs, Maryland's Economic Outlook, Community success in a new economy, protecting public-minimizing liability, and revitalizing downtown retail.
