commercial collections resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Profile
Highly motivated top-performer with a proven ability to consistently achieve solid sales results. Exceptional at building and maintaining loyal customer base through trust, communication, and a problem-solving approach that addresses issues immediately and strives for rapid resolution. Adept at planning goal strategy implementation, and follow up.
Highlights
Account Management
Needs Analysis
Suggestive/Strategic-Selling
Driven
Excellent time management
Exceptional interpersonal skills
Dependable
Career Accomplishments
Managed a portfolio of charged off accounts generating $400,000.00 in charged off Multi card collections as a result I was awarded the Bull Dog Award in 2010.
Led sales team at Land Rover of Grand Rapids setting new record for company by selling and delivering 19 cars in a single month.
Established 10-14 new sales in a single month through successful client development resulting in a 10-15% growth in sales annually.
Increased sales volume by 67% in assigned territory as a Senior Account Representative.
Awarded Peak Performer in April May and June 2003 for selling $2.5 in mortgages.
Professional Experience
Commercial Collections, 01/2009 to Current Penske Automotive Group – Bloomington, MN,
Under minimal supervision managed delinquent commercial loan and Multi card accounts that are ten plus days delinquent and have up to a million dollar relationship.
Negotiate with account holders on payment plans or loan modifications to bring loans to a current status which includes coordinating renewal efforts between account holders, financial center managers, business banking officers, and underwriters.
Utilize multiple servicing systems, applications including but not limited to ACE, AFS, Mobius, Document Direct, CACs Crystal Reports and CCAS to obtain information used in decision-making process.
Sales Advisor, 02/2005 to 2009 Fbmc – Myrtle Point, OR,
Contributed to repeat and referral business by using strong customer service and problem solving skills.
Exceeded targeted sales goals by 15%.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Created strategies to develop and expand existing customer sales, by serving as a member of the Ambassador Team.
Senior Account Representative, 08/2002 to 10/2003 First Liberty Financial – City, STATE,
Created and maintained a large client base by meeting needs and providing exceptional customer service.
Negotiated contracts and coordinate with lenders, attorneys and inspectors which resulted in increased sales revenue by 67%
Managed team of 10 professionals.
Education
Bachelor of Science: Business Administration, Expected in 2001 to University of Phoenix - Grand Rapids, MI GPA:
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