, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Seasoned Office Manager with 10 + years of professional office experience. Poised in working effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented in meticulously maintaining records.
Dependable and deadline-oriented Office Management professional bringing years of experience in administrative oversight. Self-starter and effective team leader skilled at unifying staff under common goals, modeling organizational efficiency and instilling stellar customer service excellence. Willing and eager to learn.
Skills
Routine cleaning plans
Team training
Quality controls
Hazardous chemicals management
Project coordination
Routine cleaning plans
Janitorial equipment familiarity
Supply inventory management
Sanitization techniques
Facility maintenance
Budgetary Planning
Training and coaching
Project management
Scheduling and calendar management
Banking operations
Expense reporting
Billing
Invoicing and billing
Data entry
Event coordination
Report writing
Workforce Management
Customer relations
Accounts payable and receivable
Proposal writing
Senior leadership support
Experience
04/2020 to CurrentCommercial CleanerCornerstone Building Brands | Dixon, CA,
Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
Collected trash from floors within hallways, bathrooms and work areas.
Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Replenished supply of hand soap, paper towels and other consumables.
Washed and polished glass windows and doors to keep entryways clear and professional.
Maintained safety protocols through safe handling of equipment and chemicals.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Strengthened building cleanliness by inspecting perimeters, picking up trash and sweeping sidewalks.
Reduced average cleaning time per room by implementing fewest steps system.
Kept business entrances clean, tidy and professional in appearance.
Completed in-depth restroom cleanings, including partitions, decoration, toilets, urinals, sinks, counters, and mirrors.
Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim and light fixtures, using long handles and ladders to clear cobwebs from high places.
Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Followed company uniform, performance and security policies with every job.
Responded promptly to requests to clean and sanitize areas after accidents.
Checked inventory for required supplies and made lists for needed cleaning products.
Organized custodial closets to easily find equipment and supplies.
Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Maintained inventory of cleaning supplies and documented items requiring reorder.
Addressed minor maintenance issues such as clogged toilets and burned out light bulbs, reporting more serious conditions to supervisors for attention from maintenance technicians.
Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
Used digital timekeeping system to document hours worked each day.
Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
Trained 3 new employees to meet all quality and efficiency goals, boosting customer satisfaction rating 100%.
01/2020 to CurrentVolunteerInterim Healthcare | Plantation, FL,
Volunteered to help with special events and programs by checking in participants and giving directions.
Engaged with others successfully using strong verbal and written communication skills.
Kept facilities organized, clean and well-maintained to best meet program needs.
Sorted and distributed food to disadvantaged families, including canned goods and fresh produce.
Welcomed customers and answered questions.
Communicated needs and issues to appropriate supervisors for administrative action.
Educated residents and families about available services and resources.
Adhered to high level of standards and values, and maintained professional demeanor.
Collaborated with community leaders, organizations and public agencies to promote community service programs.
Monitored special group events and off-site field trips.
Assisted with clerical tasks, including filing, shredding and stuffing envelopes.
Maintained up-to-date and accurate program files and records.
Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
Produced and updated organizational records and reports, including organizing budgets and documentation.
Dispensed materials and paperwork to all parties and filed away paperwork once completed.
Prepared folders for new cases to be entered and organized closed files.
Emailed information and reminders regarding upcoming volunteer opportunities to community leaders and civic groups.
08/2015 to 05/2018Office ManagerAmedisys Home Health Services | Norfolk, VA,
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
Wrote professional business correspondence to maintain strong line of communications.
Directed and oversaw office personnel activities.
Planned for major business changes, including system conversions and office moves.
Solicited vendor quotes to determine optimal material purchase pricing.
Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
Managed office budget to handle all needs, including inventory, postage and vendor services.
Conferred with business leaders to evaluate needs and strategize operational improvements.
Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
Conducted staff performance evaluations to monitor progress and recommend professional development plan.
Directed team of 8 administrative professionals to meet team needs in fast-paced environment.
Streamlined back office services for clients to promote proper functionality and positive user experience.
Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
Drafted manuals and resources for identifying access to services.
Cultivated community relations and worked with teams to optimize programs.
Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
Discussed performance-based objectives with department managers to determine contributory value of office programs.
Mitigated regulatory risks by guaranteeing program requirements met compliance standards.
01/2012 to 05/2015Office ManagerAmedisys Home Health Services | North Kingstown, RI,
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
Wrote professional business correspondence to maintain strong line of communications.
Directed and oversaw office personnel activities.
Planned for major business changes, including system conversions and office moves.
Solicited vendor quotes to determine optimal material purchase pricing.
Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
Managed office budget to handle all needs, including inventory, postage and vendor services.
Conferred with business leaders to evaluate needs and strategize operational improvements.
Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
Conducted staff performance evaluations to monitor progress and recommend professional development plan.
Directed team of 4 administrative professionals to meet team needs in fast-paced environment.
Streamlined back office services for clients to promote proper functionality and positive user experience.
Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
Drafted manuals and resources for identifying access to services.
Cultivated community relations and worked with teams to optimize programs.
Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
Discussed performance-based objectives with department managers to determine contributory value of office programs.
Mitigated regulatory risks by guaranteeing program requirements met compliance standards.
Education and Training
Expected in | English EducationAustin Peay State University, Clarksville, TNGPA:
Expected in High School Diploma | Springfield High School, Springfield, TNGPA:
Expected in 05/1994High School Diploma | Springfield High School, Springfield, TNGPA:
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