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Commercial Cleaner Resume Example

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COMMERCIAL CLEANER
Experience
01/2014 to Current
Virginia Crenshaw, Home Care – Kennesaw, GA
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Maintained a clean, healthy and safe environment.
  • Scheduled and accompanied clients to medical appointments.
  • Cooked appetizing and satisfying meals and snacks.
  • Obtained household supplies and ran daily errands.
  • Reported any unusual circumstances in the patients' condition or environment.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
  • Helped residents programming goals and increase their independence.
  • Provided a comforting and soothing environment.
  • Monitored expiration of medical supplies and medications.
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
Commercial Cleaner, 01/2013 to 01/2014
Steamworks – Atlanta, GA
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Sanitation and Steam cleaned offices Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
  • Dusted all furniture and fixtures thoroughly and carefully.
  • Cleaned in and around the buildings, prioritizing safety at all times.
  • Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
  • Hosed down and swept steps and sidewalks.
  • Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Supervised the cleaning, maintenance and care of building and grounds.
  • Properly labeled and diluted all cleaning solutions.
  • Sanitized bathrooms, showers and locker rooms.
Content Writer, 01/2012 to 01/2013
Power Seller Stop – Chamblee, GA
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Processed daily invoices and billed invoices to clients.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Organized EBay virtual store merchandise by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Created and maintained an organized database.
  • Learned, referenced and applied product knowledge information.
  • Asked open-ended questions to assess customer needs.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production.
  • Developed and implemented complex Internet and Intranet applications on multiple platforms.
  • Aligned office departments and increased inter-department communication and data sharing.
  • Prioritized workflow and managed schedules to deliver completed projects under deadline.
  • Shaped the strategic direction of copy Checked art Reviewed copy and made recommended changes using in-house style guides for error-free documents.
  • Handled all shipping Including packaging.
  • Ensured correct implementation of graphic standards.
  • Managed writers, remote freelancers, designers, media specialists, production staff and others.
  • Updated digital media with snappy, timely content daily.
  • Translated client desires into compelling campaigns.
  • Managed several campaigns at once under tight deadlines.
  • Reviewed published materials and recommended revisions to scope, format and content.
  • Responded constructively to direction and feedback, both positive and negative.
  • Managed and documented all client account activity using contact relationship management (CRM) program.
  • Understood and adhered to content best practices and product specifications.
  • Managed research projects.
  • Monitored retail analytics and visual merchandising technology and adjusted as needed.
  • Wrote and posted content for company blog, keeping customers updated and engaged.
  • Developed and maintained a database of high-quality boilerplate copy, enabling faster service and turnaround for time-sensitive projects.
  • Concurrently managed writing projects with strict deadlines.
  • Oversaw items to sell from creation to launch.
Transportation Specialist, 01/1999 to 01/2011
Tomahawk Moving & Storage – Smyrna, GA
  • Successfully avoided time delivery delays by carefully planning best routes for all trucks.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Learned, referenced and applied product knowledge information.
  • Coordinated, scheduled and arranged all Moving Trucks for delivery.
  • Processed accounts receivable and accounts payable.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
  • Calculated Usual, Customary and Reasonable fees.
  • Screened all visitors and directed them to the correct employee or office.
  • Managed high call volume with tact and professionalism.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Worked with the management team to implement the proper division of responsibilities.
  • Actively pursued personal learning and development opportunities.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Inspected product load for accuracy, and safely move it around the warehouse or facility to ensure timely and complete delivery.
  • Gathered, logged and monitored all shipping data.
02/1990 to 08/1996
Treads/Goodyear Aviation – Kingman, AZ
  • Shipping Receiving Successfully avoided time delivery delays by carefully planning best outbound routes.
  • Prepared all shipping invoices to include military.
  • Remained current and qualified in Military shipments Utilized communications systems to direct the movement of Airline tires Loaded, stowed and inspected freight for count accuracy, and submitted completed documentation to management.
  • Checked cargo against documentation to identify and resolve any discrepancies.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Communicated with domestic and overseas offices to arrange B2B shipments.
  • Entered numerical data into databases in a timely and accurate manner.
  • Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
  • Translated business priorities into implementable actions.
  • Managed day-to-day shipping operations.
  • Prepared month-end reports.
  • Inspected product load for accuracy, and safely move it around the warehouse or facility to ensure timely and complete delivery Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations Managed loading and unloading of personnel and cargo Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles Moved levers and controls that operate lifting devices, such as forklifts, lift beams and swivel-hooks, hoists, and elevating platforms, to load, unload, transport, and stack material Inspected cargo for count accuracy.
Work History
01/2014 to Current
Virginia Crenshaw, Home Care – Kennesaw, GA
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Maintained a clean, healthy and safe environment.
  • Scheduled and accompanied clients to medical appointments.
  • Cooked appetizing and satisfying meals and snacks.
  • Obtained household supplies and ran daily errands.
  • Reported any unusual circumstances in the patients' condition or environment.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
  • Helped residents programming goals and increase their independence.
  • Provided a comforting and soothing environment.
  • Monitored expiration of medical supplies and medications.
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
Commercial Cleaner, 01/2013 to 01/2014
Steamworks – Atlanta, GA
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Sanitation and Steam cleaned offices Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
  • Dusted all furniture and fixtures thoroughly and carefully.
  • Cleaned in and around the buildings, prioritizing safety at all times.
  • Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
  • Hosed down and swept steps and sidewalks.
  • Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Supervised the cleaning, maintenance and care of building and grounds.
  • Properly labeled and diluted all cleaning solutions.
  • Sanitized bathrooms, showers and locker rooms.
Content Writer, 01/2012 to 01/2013
Power Seller Stop – Chamblee, GA
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Processed daily invoices and billed invoices to clients.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Organized EBay virtual store merchandise by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Created and maintained an organized database.
  • Learned, referenced and applied product knowledge information.
  • Asked open-ended questions to assess customer needs.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production.
  • Developed and implemented complex Internet and Intranet applications on multiple platforms.
  • Aligned office departments and increased inter-department communication and data sharing.
  • Prioritized workflow and managed schedules to deliver completed projects under deadline.
  • Shaped the strategic direction of copy Checked art Reviewed copy and made recommended changes using in-house style guides for error-free documents.
  • Handled all shipping Including packaging.
  • Ensured correct implementation of graphic standards.
  • Managed writers, remote freelancers, designers, media specialists, production staff and others.
  • Updated digital media with snappy, timely content daily.
  • Translated client desires into compelling campaigns.
  • Managed several campaigns at once under tight deadlines.
  • Reviewed published materials and recommended revisions to scope, format and content.
  • Responded constructively to direction and feedback, both positive and negative.
  • Managed and documented all client account activity using contact relationship management (CRM) program.
  • Understood and adhered to content best practices and product specifications.
  • Managed research projects.
  • Monitored retail analytics and visual merchandising technology and adjusted as needed.
  • Wrote and posted content for company blog, keeping customers updated and engaged.
  • Developed and maintained a database of high-quality boilerplate copy, enabling faster service and turnaround for time-sensitive projects.
  • Concurrently managed writing projects with strict deadlines.
  • Oversaw items to sell from creation to launch.
Transportation Specialist, 01/1999 to 01/2011
Tomahawk Moving & Storage – Smyrna, GA
  • Successfully avoided time delivery delays by carefully planning best routes for all trucks.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Learned, referenced and applied product knowledge information.
  • Coordinated, scheduled and arranged all Moving Trucks for delivery.
  • Processed accounts receivable and accounts payable.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
  • Calculated Usual, Customary and Reasonable fees.
  • Screened all visitors and directed them to the correct employee or office.
  • Managed high call volume with tact and professionalism.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Worked with the management team to implement the proper division of responsibilities.
  • Actively pursued personal learning and development opportunities.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Inspected product load for accuracy, and safely move it around the warehouse or facility to ensure timely and complete delivery.
  • Gathered, logged and monitored all shipping data.
02/1990 to 08/1996
Treads/Goodyear Aviation – Kingman, AZ
  • Shipping Receiving Successfully avoided time delivery delays by carefully planning best outbound routes.
  • Prepared all shipping invoices to include military.
  • Remained current and qualified in Military shipments Utilized communications systems to direct the movement of Airline tires Loaded, stowed and inspected freight for count accuracy, and submitted completed documentation to management.
  • Checked cargo against documentation to identify and resolve any discrepancies.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Communicated with domestic and overseas offices to arrange B2B shipments.
  • Entered numerical data into databases in a timely and accurate manner.
  • Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
  • Translated business priorities into implementable actions.
  • Managed day-to-day shipping operations.
  • Prepared month-end reports.
  • Inspected product load for accuracy, and safely move it around the warehouse or facility to ensure timely and complete delivery Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations Managed loading and unloading of personnel and cargo Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles Moved levers and controls that operate lifting devices, such as forklifts, lift beams and swivel-hooks, hoists, and elevating platforms, to load, unload, transport, and stack material Inspected cargo for count accuracy.
Education
J.D: Psychology, 1982
McEachern High School - Springs, GA
Mohave Community College - Kingman, AZ
Summary
Motivated, award winning professional with extensive experience. Troubleshooter and problem- solver. Team player who can motivate self and others. Excellent management and training skills. Authorized to work in the US for any employer
Highlights
  • Highly Dependable
  • Quick learner
  • Highly observant
  • Detail oriented
  • Active listener
  • Trustworthy
  • Winning attitude
  • Good problem solving skills
  • Ambitious
  • Friendly
  • Responsible
  • Patient
  • Accounts payable, Invoicing, Supervising
  • Accounts receivable, Listening, Tables
  • Administrative, Materials, Telephone
  • Art, Office, Visual merchandising
  • B2B, Windows, Workflow
  • Call center, Oral hygiene
  • Color, Packaging
  • Content, Bathing
  • CRM, Direct patient
  • Addressing customer concerns, Personnel
  • Client, Pricing
  • Clients, Problem solving skills
  • Customer service, Problem solving
  • Databases, Programming
  • Database, Progress
  • Delivery, Quality
  • Dependable, Quick learner
  • Desktops, Receiving
  • Detail oriented, Rehabilitation
  • Direction, Relationship management
  • Documentation, Researching
  • Doors, Research
  • Fast, Retail
  • Forklifts, Safety
  • Forms, Sales
  • Graphic design, Shipping
  • Graphic, Staffing
  • Hoists, Strategic
Skills
  • Accounts payable, accounts receivable, administrative, art, B2B, call center, color, content, CRM, addressing customer concerns, client, clients, customer service, databases, database, delivery, Dependable, desktops, Detail oriented, direction, documentation, doors, fast, forklifts, forms, graphic design, graphic, hoists, invoicing, listening, materials, office, windows, oral hygiene, packaging, bathing, direct patient, personnel, pricing, problem solving skills, Problem solving, programming, progress, quality, Quick learner, Receiving, rehabilitation, relationship management, researching, research, retail, safety, sales, Shipping, staffing, strategic, supervising, tables, telephone, visual merchandising, workflow
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    Resume Overview

    Companies Worked For:

    • Virginia Crenshaw, Home Care
    • Steamworks
    • Power Seller Stop
    • Tomahawk Moving & Storage
    • Treads/Goodyear Aviation

    School Attended

    • McEachern High School
    • Mohave Community College

    Job Titles Held:

    • Commercial Cleaner
    • Content Writer
    • Transportation Specialist

    Degrees

    • J.D : Psychology , 1982

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