An enthusiastic, dedicated, and professional. Offering years' of experience in Sales and Law Enforcement. Armed with a positive can-do attitude and effective problem-solving skills; reliable and flexible with proficiency to promote confidence and build lifelong relationship, while interfacing positively with customers, employees and management of diverse backgrounds. Fluent in both English and Spanish.
Nominated for “[Facility name] Detention Center Civilian Employee of the Year” in three consecutive years; 2014-2015 also, completed extensive crisis prevention and intervention training programs.
Comcast Customer Service RepresentativeAug 2015 to Current Baltimore, MD
Provide comprehensive sales consultation to customers in related functional areas.
Assist customers with questions and answers in reference to inquiries regarding accounts, billing and general services request.
Inform customers with the understanding of Comcast's updated and new technology suitable for customer's needs.
Provide expert technical advice and guidance, conduct demo presentation to clients for a better understanding of equipment and its functions.
Identify and resolve any issues with new or existing accounts.
Exceed daily and monthly sales quotas.
Customer Service RepresentativeMay 2015 to Aug 2015 Verizon Wireless － Baltimore, MD
Assisted customers with technical questions and repairs with equipment, account or support.
Answering all incoming calls.
Reconciled and processed all data entry and reports.
Responsible for addressing customers complains and discrepancies.
Processed and assisted in monthly closing assignments and store inventory.
Provide technical support, insurances and monitor for shoplifting.
Goal-driven leader who maintained a productive climate and confidently motivated, mobilized, and coached employees to meet high performance standards.
Dec 2014 to May 2015 UBER
Private Transportation Company － Baltimore, MD
Ensured that customer arrived safely and timely to their destination while creating customer satisfaction.
Created Excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses.
Managed routes through use of iPhone app technology.
Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety.
Assured that the vehicle is maintained in excellent condition and is cleaned regularly and In-depth knowledge of vehicle maintenance is applied.
to various destinations upon request, with knowledge of various cities and efficient routes.
Neat and smart appearance, customer friendly and intellectual individual with desire to exceed expectations.
Loss Prevention AgentAug 2014 to Nov 2014 Best Buy － MD
Monitored footage from surveillance cameras, assessed and maintained store safety, enforced company rules among employees, and trained other store employees in detecting shoplifters.
Conducted surveillance to detect and apprehend shoplifters.
Conducted safety inspections and communicates hazards to Store Management.
Participated in the training of new hire Store Associates.
Participated in identifying all forms of loss.
Participated in store meetings for heightening store Loss Prevention awareness.
Delivered excellent customer service and demonstrated a high degree of professionalism.
Dedicated Loss Prevention excellent communication skills with 7 years in Law Enforcements Field.
High School Diploma2006Great Mills MD
Criminal JusticeSeveral College ClassesCriminal Justice
Maryland Criminal Justice Academy, Correctional Officer Entrance Academy - 2007 Electronic Control Device RACC Belt/NOVA Shield Certified/Training in firearms proficiency and Taser DNA collections Sovereign Citizen Mental Health Education CPR/First Aid/AED Hazmat Criminal Intelligence National Incident Management System
Accounting, administrative, billing, closing, excellent communication, oral, conflict resolution, consultation, CPR, clients, customer satisfaction, excellent customer service, data entry, doors, driving, focus, forms, functional, Government, Inspect, instruction, inventory, law enforcement, Law, Loss Prevention, machinery, meetings, access, Excel, Microsoft Office, Windows, weapons, Natural, Neat, negotiations, personnel, cameras, policies, promotion, public relations, maintain records, repairs, Retail, safety, sales, Spanish, spreadsheet, Store Management, Supervisor, supervision, technical support, time management, translation, vehicle maintenance, Vista, written
PERFORMANCE AWARDS, HONORS, AND RECOGNITIONS:
Correctional Officer of the Year 2012 and 2013
Marksman of the year 2014
Numerous Government Citations and Commendations United States Senate Citation