Visionary individual with more than 17 years working as Managing Director for Pristine organization. Highly communicative and experienced in picking up new accounts and building relationships. Strengths in strategic planning, efficiency and team building.
Skills
Quality controls
Managing operations
Filing claims
Directing repairs
Supervising staff
Completing estimates
Insurance procedures
Vendor relations
Staff training/development
Inventory management
Scheduling
Employee reviews
Effective leader
Product development
Delegation
Budget development
Coaching and mentoring
Relationship building
Client account management
Business Development
Recruitment
Employee scheduling
Work History
08/2003 to Current
Collision Chumash Casino – Santa Ynez, CA,
Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Planned, developed and implemented strategies to convey information with key decision makers.
Produced detailed reports outlining key issues and proposed solutions.
Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
Worked with clients to support understanding of rationale and details of financial strategies.
Boosted sales by Number% and exceeded sales target by employing consultative sales tactics and superior customer care.
Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Capitalized on gaps in market and reached out personally to onboard new clients, process transfer paperwork and set up new accounts.
Prepared for and coordinated marketing events, created marketing compliance documentation and managed event marketing reimbursement to increase customer base and grow revenue.
Checked quality of all work to maintain customer satisfaction.
Managed team of Number personnel focused on repairs and refinishing work.
Worked with customers and insurance companies to obtain payments.
Inspected auto body damage and wrote up repair orders.
Maintained safety of all personnel through hands-on management.
Increased sales by $Amount by establishing goals, overseeing performance and Action.
Eased team transitions and new employee orientation through effective training and development.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Monitored over Number employees' day-to-day activities and made plans to rectify issues resulting in Result.
Reduced operational risks while organizing data to forecast performance trends.
Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
Assisted in recruiting, hiring and training of team members.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Built loyal account base and long-term business relationships with Type accounts.
Studied latest trends to add new merchandise to product lineup, improving sales revenues $Amount.
Trained new employees on proper protocols and customer service standards.
Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
Developed and rolled out new policies designed to bolster productivity and reduce overall Type costs.
Promoted positive customer experience through day-to-day supervision and management of Type facility.
Supervised Number employees on Type shift, overseeing efficiency of Task and Task.
08/2003 to Current
Limousine ChauffeurBobby Rahal Automotive Group - Pittsburgh – Wexford, PA,
Identified complex operational business deficiencies and facilitated development of creative solutions involving workflow procedures and new technologies to facilitate long-term strategic plans.
Executed proactive lead generation strategy and conducted data analysis to identify important sales opportunities in uncharted market sectors.
Built and promoted technology solutions that transformed client supply chain functions and established direct accountability for all levels.
Collaborated with peers at all organizational levels, redesigning and implementing end-to-end activities impacting treasury operations.
Initiated success of client's organization by improving performance, hiring practices and management systems.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
Saved considerable costs by renegotiating outsourcing contracts.
Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
Developed strategic component development plans to support future projects.
Tracked costs and expenses to compare with original budget and identify failure points.
Authored detailed work plans to meet business priorities and deadlines.
Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Checked in with dispatch to determine schedule and planned pickups.
Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
Stored passenger luggage and personal items with care for safety and security.
Maintained vehicle cleanliness to maximize passenger satisfaction.
Arrived on time to customer appointments.
Managed teams of drivers, shift schedules, and reservation calendars.
Completed individual and business documentation on-time and with minimal errors.
Minimized mechanical issues by adhering to vehicle maintenance schedule.
Answered, scheduled and responded to reservation calls at specific times and locations.
Transported high-value clients with professionalism and discretion.
Calculated rides costs, received money and returned change.
Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
Oversaw business operations, including hiring new drivers, maintaining performance and managing customer service.
Upheld high standards of cleanliness, sanitation and service.
Provided mobility to assistance to disabled passengers.
Operated all vehicle types, including party vehicles, buses, and town cars.
Checked condition of vehicle's tires, brakes and safety equipment to maintain all systems in working order.
Planned routes based on knowledge of local areas, GPS information and customer preferences.
Adhered to tight schedule and met departure and arrival deadlines.
Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.
Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
Escorted small children across roads and highways.
Assisted elderly and disabled passengers entering and exiting shuttle.
Helped passengers with luggage, collected fares and politely answered questions.
Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
Read maps and followed written and verbal geographic directions.
Collaborated with dispatchers to stay on top of pickups and dropoffs and adapted quickly to changing assignments.
05/2015 to 08/2018
Service AdvisorBorder International Trucks – City, STATE,
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Suggested add-on services that would be helpful to customers and improve bottom line.
Documented problems and corrective actions to maintain records.
Maintained high customer satisfaction standards to meet or exceed targets.
Escalated incidents to next level to remain compliant with company's standards and procedures.
Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Handled customer issues with confidence, using Skill to provide effective resolution.
Developed documentation and logs of implemented solutions and generated and submitted reports.
Developed estimates by costing materials, supplies and labor.
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Implemented and developed customer service training processes.
Facilitated Type orders and completed accurate to meet aggressive deadlines.
Devised workaround solutions for Type-related issues, resulting in Result.
Exhibited high energy and professionalism when dealing with all levels of clients and staff.
Increased efficiency and team productivity by promoting operational best practices.
Followed up with customers about resolved issues and completed Action and Action to maintain high standards of customer service.
Assessed caller accounts to determine Type benefits, identify service needs and resolve issues.
Processed Number invoices each Timeframe and mailed documentation to clients.
Communicated professionally with colleagues, freelancers and clients.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Operated POS system to itemize and complete average of Number customer purchases.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Scored in top Number% of employees for successful Action.
Educated customers about billing, payment processing and support policies and procedures.
Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in Timeframe business.
Optimized customer support by establishing collaborative service environment.
Education
Expected in 05/2020 to to
Bachelor Of Applied Science: Business Administration And Management Southwest University At El Paso - El Paso, TX GPA:
Expected in 05/2015 to to
Associate Of Applied Science: Diesel Technology Southwest University At El Paso - El Paso, TX GPA:
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