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Collector Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills.

Skilled Job Title with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.

Experienced Collections Specialist bringing Number-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.

Results-oriented Job Title with Number years of expertise in leading high-performing teams and developing scalable processes facilitating accurate billing and collections processes. Focused on eliminating issues contributing to account delinquency and streamlining collections best practices. Excited to bring history of innovation and relationship building skills to growing organization in challenging Job Title role.

Detail-oriented Job Title offering Number years of experience in Industry. Expertise in managing billing and collections processes within fast-paced settings. Results-focused with success in reaching collections goals.

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Enterprising Job Title well-versed in Area of expertise and ready to apply Number years of professional experience to new role. Excellent communicator and closer with solid record of success.

Competent Collector skilled in updating accounts and credit reports, completing documentation and generating reports. Well-versed in using Software, integrated scripted responses and applying persuasion skills.

Responsible Collections Specialist looking for position with increased responsibility. Proficient in Industry products, compliance requirements and payment schedules. Accurate in processing payments and efficient in completing daily tasks in fast-paced environments.

Dependable Collector familiar with managing settlement, property recovery and sales. Driven and resourceful professional specializing in Type of assets. Ready to apply Number years of experience to challenging new role with room for growth and advancement.

Skilled Collections Specialist offering Number years of experience and a driven mentality. Persistent with customers and seasoned in overcoming objectives.

Results-oriented Collections Specialist dedicated to exceeding goals and reducing company debt. Expert in Area of expertise and proficient in Software.

Skills
  • Fair Debt Practices
  • Repayment Plan Structuring
  • Delinquent Account Management
  • Credit Adjustments
  • Collections Processing
  • Scripted Responses
  • History Research
  • Account reviews
  • Call center experience
  • Payment schedules
  • Problem-solving
  • Time management
Work History
Collector, 02/2019 to 08/2020
Dll Financial Solutions PartnerDuluth, GA,
  • Collected on past due accounts with average Number months delinquency.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used skip tracing and other techniques to locate debtors.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
Collector, 10/2018 to 01/2019
Dll Financial Solutions PartnerJacksonville, FL,
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Collected on past due accounts with average Number months delinquency.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reviewed accounts for compliance with repayment agreements.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Lead Customer Service Specialist, 01/2018 to 05/2018
MastecQuemado, NM,
  • Planned schedules and workflows based on expected customer demands.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Addressed various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers and Type needs.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
  • Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
  • Resolved Type issues over phone with Number customers daily.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative, 11/2017 to 01/2018
Td Bank GroupMethuen, MA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Diploma: Business , Expected in 06/1988
Chester High School - Chester, PA
GPA:

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Resume Overview

School Attended
  • Chester High School
Job Titles Held:
  • Collector
  • Collector
  • Lead Customer Service Specialist
  • Customer Service Representative
Degrees
  • Diploma