Collector Resume Example

• When I started with Chase I was a consumer bank for about 6 months and then I took training to do online banking and then after that I trained to do Business banking.I also did Bilingual calls.I would help customers with their banking needs and also order debit cards,give them balances,made payments for them if they had a credit card or loan payment to make.I also helped customers with their online banking,getting user ID's and passwords,guiding them on how to make payments online,helped to guide them with regualr transfers and wire transfers.With Buisness customers,I helped with their balances,issuing refunds for non sufficient funds,also helping link their accounts online with their personal accounts.I also did Bilingual calls.

Cross-trained and provided back-up for other customer service representatives when needed.Managed quality communication, customer support and product representation for each client.Served as the company's only bilingual Spanish/English customer service representative.Guaranteed positive customer experiences and resolved all customer complaints.

• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Served as the company's only bilingual Spanish/English customer service representative.Successfully interacted with customers and retail buyers to expedite orders.Resolved product/policy issues and shared benefits of new technology.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Assisted customers in finding out-of-stock items.Communicated all merchandise needs or issues to appropriate supervisors.Generated leads for new sales through telephone and email contact with customers.Processed merchandise returns and exchanges.

• Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing customer service satisfaction.