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Collector Resume Example

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COLLECTOR
Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Highlights
  • High customer service standards
  • Dedicated to process improvement
  • Strong problem solving ability
  • Troubleshooting skills
  • Strong problem solving ability
  • Employee relations specialist
  • Active listening skills
  • Seasoned in conflict resolution
  • Courteous demeanor
  • Energetic work attitude
  • Top sales performer
  • Customer service expert
  • Adaptive team player
  • Opening/closing procedures
Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Quality Communication 

  • Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.

.

Experience
Collector
August 2012 to Current
Halifax Health - Orange City , FL
  • I was an outbound collector,calling customers who were 30 days late on their payments.I did both english and spanish calls.I also helped customers with their service calls,took payments over the phone if customer called in to make a payment.I was the first million dollar collector in 12/07.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Cross-trained and provided back-up for other customer service representatives when needed.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Served as the company's only bilingual Spanish/English customer service representative.Successfully interacted with customers and retail buyers to expedite orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Communicated all merchandise needs or issues to appropriate supervisors.

BUSINESS TELEPHONE BANKER
May 2009 to August 2012
Exova - Glendale Heights , IL
  • When I started with Chase I was a consumer bank for about 6 months and then I took training to do online banking and then after that I trained to do Business banking.I also did Bilingual calls.I would help customers with their banking needs and also order debit cards,give them balances,made payments for them if they had a credit card or loan payment to make.I also helped customers with their online banking,getting user ID's and passwords,guiding them on how to make payments online,helped to guide them with regualr transfers and wire transfers.With Buisness customers,I helped with their balances,issuing refunds for non sufficient funds,also helping link their accounts online with their personal accounts.I also did Bilingual calls.

Cross-trained and provided back-up for other customer service representatives when needed.Managed quality communication, customer support and product representation for each client.Served as the company's only bilingual Spanish/English customer service representative.Guaranteed positive customer experiences and resolved all customer complaints.

ORDER ENTRY
July 2003 to June 2007
QVC - City , STATE
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Served as the company's only bilingual Spanish/English customer service representative.Successfully interacted with customers and retail buyers to expedite orders.Resolved product/policy issues and shared benefits of new technology.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Assisted customers in finding out-of-stock items.Communicated all merchandise needs or issues to appropriate supervisors.Generated leads for new sales through telephone and email contact with customers.Processed merchandise returns and exchanges.
OSPIN TECH
March 1980 to January 2004
LEVI STRAUUS CO - City , STATE
  • Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing customer service satisfaction.
Education
GED : 1969Harlandale High School - City, State, U S A

N/A

Skills

banking, credit, customer service, debit, english, funds, instructor, instructing, order entry, Quality, San, shipping, spanish, supervisor, supervision, phoneShipping and receivingProfessional and friendlyCareful and active listenerMulti-tasking



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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

76Average
Resume Strength
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Harlandale High School

Job Titles Held:

  • Collector
  • BUSINESS TELEPHONE BANKER
  • ORDER ENTRY
  • OSPIN TECH

Degrees

  • GED : 1969

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