Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
An interesting position with a growing company. Skilled professional experienced in management, collections, and customerservice environment. Educated in patient care and issues dealing within the medical fields. Dedicated to meeting and exceeding deadlines in fast-paced environments. Experienced in effective marketing, influential sales techniques and managed in multipletask.
  • Personality characteristics, like - patience, poise, tact
  • Self-Presentation and communication skills
  • Positive attitude
  • Attention to detail
  • People oriented
  • Problem analysis
  • Analytical thinking
  • Adaptability

  • Active Listening
  • Multitasking
  • Answering Telephones
  • Goal-oriented
  • Team player
  • Energetic

Always exceeded corporate target for customer satisfaction every month.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Trained externs  in medical office procedures to guarantee consistent quality of care.​

07/2014 to 04/2015 Collector Credit Acceptance Corporation | Elk River, MN,
  • Collecting on past due hospital medical accounts 30-90 days past due.
  • Setting up payment arrangements, discussing payment arragements and options with debtors in an effort to resolve delinquency.
  • Responsible for inbound and outbound collection calls on delinquent accounts.
  • Followed standardized collection procedures for all assigned accounts.
  • Effectively managed a high-volume of inbound and outbound collections calls.

04/2014 to 06/2014 Collector Credit Acceptance Corporation | Greenville, MS,
  • Responsible for customer collections on Chase Bank accounts.
  • Skip traced utilizing resources internet.
  • Responsible for collecting on delinquent accounts.
  • Evaluated customer financial situations and negotiated full payments to cure delinquency.
11/2013 to 03/2014 Collector Credit Acceptance Corporation | Houston, TX,
  • Collecting on accounts 90-120 days past due.
  • In-depth knowledge of different collection methods and severance process.
  • Notified customers of delinquent accounts and handled payments.
  • Suggested strategies to customers for debt repayment and persuaded them to make payments.
  • Ensure that new commitment to pay has been recorded on paper or over the telephone.
10/2011 to 05/2012 Customer Service Rep Molina Healthcare | Edinburg, TX,
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Assisted in questions regarding medications & transferred over to pharmacist for medications refills requirements.
  • Accurately documented, researched and resolved customer service issues.
  • Defused volatile customer situations calmly and courteously.
  • Input info to set up order forms so medications would be mailed to patients.

07/2011 to 08/2011 Cashier Shakopee Mdewakanton Sioux Community | Chaska, MN,
  • Greeted Customers promptly and input customers info in computer.
  • Seek books for customers to check out.
  • Received customer payments completing purchases using point of sale systems.
  • Processed customer returns.
05/2010 to 07/2010 Telephone Operator Highmark Inc. | Oakmont, PA,
  • Regularly met or exceeded stated sales goals for our team as well as met all customer satisfaction.
  • Processed payments and answered merchandise questions.
  • Responded to all customer inquiries thoroughly and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Documented all customer inquiries and comments thoroughly and quickly.
01/2009 to 09/2010 Assistant Manager Ace Hardware | Gilbert, AZ,
  • Assigned employees to specific duties to best meet the needs of the store.
  • Scheduled and led weekly store meetings for all employees.
  • Reported to the district manager regarding all store and staff issues.
  • Promoted from team leader to assistant manager with in 2 months.
  • Counted high-volumes of cash drawers and made bank deposits.
  • Managed staff of 3 sales associates.
  • Trained and evaluated personnel in sales and marketing.
2004 to 10/2009 Medical Assistant / Receptionist Community Health Centers | San Luis Obispo, CA,
  • Answer office phones and schedule appointments.
  • Greet patients and prepare them for examinations.
  • Obtain patient medical history and vital signs.
  • Assist physician during patient examinations.
  • Explain treatment procedures, medications, special diets, or doctor's instructions.
  • Perform electrocardiograms or other diagnostic tests.
  • Authorize drug refills and provide prescription information to pharmacies.
  • Verify insurance, prep next day charts, check pts in & out.
  • Copied, scanned, faxed, pts charts or what ever was needed.
  • Give reminder calls for appointments to pts.
06/2003 to 2004 Medical Assistant Anderson Hospital | Maryville, IL,
  • Performed routine and advanced blood bank testing procedures.
  • Vast experience dealing with lab work and assisting doctors in treating patients with various conditions.
  • Took blood pressure, temperature, and weight as required before/after treatments and examinations.
  • Kept medical histories and interviewed patients to procure or verify information.
  • Performed all of the assistants' standard tasks; prepared patients for examinations, recorded test results and vital statistics, administered prescribed treatment and medication.
  • Provided patients with any information they required about their treatment - Maintained and when necessary initiated sustained contact with patients.
06/2003 to 03/2003 Crew Manager White Castle | Bridgeton, MO,
  • Supervise team members in order to ensure quality of service.
  • Supervise kitchen activities to ensure quality of food.
  • Ensure cleanliness of the outlet.
  • Investigate and resolve complaints akin to food service and quality.
  • Maintain inventory and ensure adequate stocks.
  • Manage high-volume of casher registers and deposits.

Expected in 1999 High School Diploma | Nursing Highlands H.S, San Antonio, TX GPA:
Expected in 2000 completed 1 yr only | RN Cosumnes River College, Sacramento, CA GPA:
Expected in 2003 Diploma | Medical Assistant Everest Institute, San Antonio, TX GPA:
Computer Proficiency
Time Management

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School Attended

  • Highlands H.S
  • Cosumnes River College
  • Everest Institute

Job Titles Held:

  • Collector
  • Collector
  • Collector
  • Customer Service Rep
  • Cashier
  • Telephone Operator
  • Assistant Manager
  • Medical Assistant / Receptionist
  • Medical Assistant
  • Crew Manager


  • High School Diploma
  • completed 1 yr only
  • Diploma

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