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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Friendly and efficient employee devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding customer standards with strong skill in retaining product, safety and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • Strong leadership
  • Fast and efficient
  • Engaging personality
  • Solid problem solver
  • Cooperative team player
  • Calm under pressure
  • Training and coaching
Experience
09/2019 to Current
Coffee Barista Oneida Indian Nation Oneida, NY,
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Increased promotional sales by arranging merchandise in innovative and eye-catching displays.
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders.
  • Operated headset to take orders from drive-thru, detailed costs to customers and collected payments, returning coin, bills, payment cards and receipts.
  • Managed morning rush of over 100 customers daily with efficient, levelheaded customer service.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
01/2019 to 08/2019
Student Volunteer (Food Truck) Dream Center Leadership School City, STATE,
  • Built and maintained strong relationships with the homeless by successfully resolving issues and responding promptly.
  • Completed assigned duties and consistently produced high volume of work to support daily business needs.
  • Optimized small workspace to maximize utility of sometimes cramped food truck working area.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Educated residents and families about available services and resources.
  • Collaborated with community leaders, organizations and public agencies to promote organization's community service programs.
  • Sat with people in need of companionship and emotional support.
  • Collaborated with community-based organizations and key stakeholders to address community initiatives.
  • Implemented community outreach and engagement plans to reach vulnerable communities.
  • Built strong relationships with the community to maintain loyalty and promote efficient operations.
  • Supported clients social, physical and emotional needs to help integrate into local community.
  • Identified services and activities within local community to facilitate access by those with special needs.
02/2017 to 12/2018
Cosmetic Sales Associate HEB Grocery Store City, STATE,
  • Monitored sales events, added new merchandise and rang up purchases.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Built and maintained productive relationships with employees.
  • Resolved issues with cash registers, card scanners and printers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Prepared special orders for shipment.
  • Implemented merchandising displays and promotional products to meet marketing standards.
  • Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized stockroom by keeping products in correct locations to maintain accurate inventory counts.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Education and Training
Expected in 05/2017
High School Diploma:
Assets Academy - Alvin, TX
GPA:
Expected in
Associate of Arts:
Alvin Community College - Alvin, TX
GPA:

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Resume Overview

School Attended

  • Assets Academy
  • Alvin Community College

Job Titles Held:

  • Coffee Barista
  • Student Volunteer (Food Truck)
  • Cosmetic Sales Associate

Degrees

  • High School Diploma
  • Associate of Arts

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