Highly-accomplished and detail-oriented professional successful at attaining business goals through in-depth financial analysis, budget strategy and sales development and execution. Co-leaderpossessing outstanding interpersonal, influential and organizational skills. An effective leader with the skills necessary to direct, train and motivate staff to their full potential. Senior Financial Advisor who aids team members in financial growth of current establishment. Follows all policies and procedures to guarantee accuracy and integrity.
Skills
Strong problem-solving capabilities
Self-sufficient
Extremely organized
Excellent work ethic
Strong interpersonal skills
Strong communication skills
Superior attention to detail
Cash flow analysis
Customer relations
Financial reporting
Decision-making ability
New business development
Team leadership
Persuasive communication style
Work History
Co-Leader, 08/2011 - Current Bj's Wholesale Club, Inc. – Salem, NH,
Grow the business of current financial establishment
Demonstrate ability to identify and troubleshoot critical situations.
Ability to train, motivate, inspire and supervise customer service employees.
Trained new team members on applying due diligence procedures and regulatory mandates.
Adhered to all federal and state compliance guidelines.
Maintained accurate and current financial and compliance audits.
Performed daily cash deposits and shipments.
Continued education on current financial laws and regulations .
Maintained friendly and professional client interactions at all times.
Responsible for general upkeep and cleanliness of establishment.
Earned management trust by serving as key holder, responsibly opening and closing store.
Club Manager, 04/2007 - 07/2011 Curves For Women – City, STATE,
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Maintained up-to-date knowledge of product and service changes.
Fostered an environment which encouraged continual process improvements.
Identified individual development needs with appropriate training.
Trained staff on operating procedures and company services.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientele.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Education
High School Diploma: , Expected in 1996 - Quaboag Regional High School - Warren, MA GPA:
Accomplishments
Formally recognized for excellence in sales and customer service.
Received the “Shinning StarAward” for exemplary performance and recognition for customer service and growth of the company.
Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive approach to lead by example.
Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Financial Compiled inventory lists and worked with vendors for product pricing and special orders.
Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
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