cmsr resume example with 4+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Solid team player with an outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

  • Inbound And Outbound Calling
  • Customer Service
  • Sales Expertise
  • Conflict Management
  • Customer Satisfaction
  • Order Fulfillment
  • Complaint Resolution
  • Issue Resolution
  • Report Preparation
Work History
06/2018 to 03/2020 CMSR Wegmans Food Markets, Inc. | Chestnut Hill, MA,
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
  • Provide daily support and services for members of credit union while ensuring compliance with banking regulations and policies.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Successfully handled high volume of inbound calls while representing offerings such as loans, re-finances, and other financial products.
  • Manage clerical duties including filing, faxing, Emailing, record management, answering phones, and scanning appropriate forms.
  • Increased referral rates by providing excellent service and building meaningful relationships with members and business owners.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Completed training and worked effectively under high-pressure client services environments.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Input and documented 75+ deposits and withdrawals each day with high accuracy and full compliance with banking regulatory requirements.
06/2017 to 06/2018 Peer coach/tutor Mastec | Wausau, WI,
  • Facilitated meetings with students to assist them with their educational needs.
  • Meetings included, mentoring and tutoring services to promote and foster low income, first generation, and disable student success rates.
  • Provided assistance to Dr. Betty with her college 100 courses.
  • Performed clerical duties in office and coordinated student events.
  • Coordinated and published first Bangor TRiO Student newsletter.
  • Counseled students regarding educational issues such as course and program selection, class scheduling and registration and career planning.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
  • Used coordination and planning skills to achieve results according to schedule.
  • Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
10/2016 to 06/2017 Cashier Hannaford | City, STATE,
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Exemplified customer service skills while achieving accurate and efficient transactions for each customer.
  • Encouraged and engaged with team members to increase morale and productivity.
  • Understood and complied with store’s safety policies and procedures.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
04/2015 to 08/2016 Electrical Helper Cianbro Corporation | City, STATE,
  • Acquired Maine Electrical Helpers License and worked under licensed electricians on several projects.
  • Organized supplies for ease of use at job sites and collected unused items at end of each project.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Communicated with equipment operators to effectively assign equipment and manage smooth materials movements.
  • Attended safety trainings offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Used radios and hand signals to coordinate communication between equipment operators and ground workers.
Expected in 2022 BBA | Accounting And Business Management University of Maine Augusta, Bangor, ME, GPA:
Expected in 2022 BBA | Accounting And Business Management University of Maine At Augusta, Augusta, ME GPA:
  • Received the Rising Scholar Award
  • Continuing education in Bookkeeping (NACPB)
  • Former Member of the Garden Club
  • Minor in Fraud Examination
  • Major in Management Accounting

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Resume Overview

School Attended

  • University of Maine Augusta
  • University of Maine At Augusta

Job Titles Held:

  • CMSR
  • Peer coach/tutor
  • Cashier
  • Electrical Helper


  • BBA
  • BBA

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