Clinical Systems Analyst Associate Resume Example Broward Health

CLINICAL SYSTEMS ANALYST ASSOCIATE

Summary

High-achieving insightful team oriented professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Seeking to leverage leadership and organizational skills to increase efficiencies by utilizing tools with Lean Six Sigma Green Belt and project management skills.

Skills

Project Management skills
Lean Six Sigma Green Belt
Clinical experience
Clinical applications (Cerner, GE Muse, GE MARS, Philips Xcelera ect.)
Information management systems
Root cause analysis
Systems implementation
Workforce training

Work flow planning
Performance improvements
Document management
Process improvement
Processes and procedures
Project development and lifecycle
Clinical team collaboration

Experience

Clinical Systems Analyst Associate / Broward Health - Fort Lauderdale, FL02/2015 - 12/2018

Improved customer satisfaction by finding creative solutions to problems.
Created agendas and communication materials for team meetings.
Conducted monthly steering committee meetings with stakeholders focusing on enhancements for enterprise solutions, change requests, workflow changes
Provided Cerner Millennium (CPOE) applications support for the areas of Cardiology within Broward Health's four-hospital and ancillary site systems.
Assisted end-user support and tracking of incident tickets via Service Now to ensure performance metrics are met.
Collaborated with stakeholders in development of EHR documentation and procedures.
Project lead for several upgrades; GE Muse upgrade v8-v9; Xcelera
Supported enterprise go-live deployment for new IT projects and escalated issues swiftly to the command center.
Created and maintained documentation logs to capture and track all issues during the project life cycle.
Conducted integration testing and maintenance of Cerner applications and interfaces after code upgrades and data migration
Developed knowledge base dictionary in Service Now that resulted in reduced escalation support for the Service Desk.
Reconciled user access to supported applications to ensure appropriate privileges.
Completed Weekly reports for Leadership and provided updates for Cardiology stakeholders.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.

Lead Cardiovascular Technician / Broward Health - Fort Lauderdale, FL01/1994 - 02/2015

Improved operations by working with team members and customers to find workable solutions.
Managed department schedules to decrease overtime initiatives to achieve organizational goals.
Collaborated with physicians which resulted in participation in a research project data collection.
Suggested and implemented automated voicemail in the department to streamline calls to the appropriate areas.
Collaborated with IT team as the department SME for implementation of various projects.
Responsible for registering and monitoring patients on Medtronic CareLink Remote Checks, Boston Scientific Latitude Remote Checks, and follow-up enrollments.
Analyzed and reconciled daily Department Reconciliation reports
Maintained Department Productivity Reports.
Monitored and documented QA's such as PMR Critical Test Results.
Provided technical support and assisted with troubleshooting on difficult encounters.
Recommended and implemented a electronic communication log.
Earned reputation for good attendance and hard work.

Lead Cardiovascular Technician / HMSA Medical Services - Boca Raton, FL01/1994 - 03/1995

• Analyzed EKG's for Cardiology Event Recorders.
• Analyzed Holter / Blood Pressure Monitors.
• Performed Pacemaker Interrogations.
• Performed Stress Tests.
• Escalated issues to Physicians and provided preliminary reports for further interventions.

Education and Training

Florida International University - Miami, FL12/2018Master of Science: MS in Health Informatics & Analytics

Florida International University - Miami, FL08/2013Bachelor of Arts: (BBA) in Marketing

Miami Dade College - Miami, FL05/1997Associate of Arts: Associate of Arts

Certificates/Certifications

Certificate in Lean Six Sigma (Green Belt)

Certificate in Comprehensive Project Management (FIU)

Scrum Fundamentals Certified (SFC)

John Hopkins University Covid-19 Contact Tracing Certificate

Certificate in Sales and Customer Relationship Management

Additional Skills

Software/Applications
Hospital Information Systems
Cerner Millennium EMR (PowerChart)
Cerner Scheduling
Invision
Cardiovascular Information System (CVIS)
GE MUSE

GE MARS Holter System
Philips Xper Flex Cardio System
Philips Xcelera Cardiology Enterprise System
Medtronic Paceart Database
Lumedex
GE MARS Holter System
GE Cardiolab
Philips iSite Enterprise
Bioscientific Latitude
St. Jude Merlin
Medtronic Carelink
Medical Equipment
Mars Holter Monitor
GE EKG Machines MAC 5500 and MAC 5000
Philips Ultrasound Machines IE33,
DEL Mar Holter Monitors
ARIA Holter Monitors

Additional Applications
Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
Microsoft Project
Visio
Lucid charts
Rapid Miner
Tableau and Tableau Prep
IBM Holosofx Workbench
Incident Management System Service Now
Cisco Anyconnect, Jabber
Sevocity
Sharepoint
Zoom

Resume Overview

Companies Worked For:

Broward Health
HMSA Medical Services

School Attended

Florida International University
Miami Dade College

Job Titles Held:

Clinical Systems Analyst Associate
Lead Cardiovascular Technician

Degrees

Florida International University - Miami, FL 12/2018 Master of Science : MS in Health Informatics & Analytics
Florida International University - Miami, FL 08/2013 Bachelor of Arts : (BBA) in Marketing
Miami Dade College - Miami, FL 05/1997 Associate of Arts :

Clinical Systems Analyst Associate Resume Example

Resume Score: 80%

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