Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Awarded for providing high quality patient care, great phone etiquette and exceptional customer service. Recognized for ability to adapt in changing environments by quickly learning electronic medical systems and accurate keyboarding skills.

  • Customer Service
  • Detail-Oriented
  • Epic Systems
  • Advising Patents
  • Problem-Solving
  • Organization and Time Management
  • Critical Thinking
  • Medical Charting
  • Data Entry Software
  • Administrative Support
  • Patient Health Information Access
  • Office Management
  • Calendar and Appointment Management
  • Computer Proficiency
  • HIPAA Compliance
  • Collaboration and Teamwork
  • Adaptable and Flexible
  • Payment Scheduling and Collection
  • Relationship Building
Clinic Scheduler, 10/2019 to Current
Cone HealthAsheboro, NC,
  • Complete patient information and insurance to register by phone, and meet expected quality call recording standards and guidelines
  • Monitor referral for consultation requests and contact patients back in a timely manner to schedule the requested appointments
  • Answered 150-200 average daily phone calls to schedule appointments and address patient inquiries.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving complaints and explain processes.
  • De-escalated upset patients with concerns, maintaining calm, friendly demeanor.
Kindergarten Teacher, 06/2018 to 07/2019
Weld County School District Re-1Gilcrest, CO,
  • Teach children by designing and planning lessons that use activities and instructional methods that motivate children and lay a foundation of lifelong learning
  • Communicate and maintain a strong relationship with parents and administrators
  • Track student progress and achievement in reading, math and other state standards to ensure students are meeting grade level standards.
  • Implemented focused lessons for literacy readiness highlighting phonics, language comprehension and writing abilities.
  • Coordinated conferences with parents to discuss student progress and establish goals for improvement and advancement.
  • Improved students' reading independence using methodical sensory lessons on phonemic awareness and strategies for decoding by sounding out words.
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests.
  • Guided reading aloud to spark imagination and foster reading comprehension and vocabulary development.
  • Fostered language development, comprehension and vocabulary using traditional poetry, nursery rhymes and riddles.
  • Referred students with suspected learning problems to appropriate support personnel.
  • Supervised students on school grounds, field trips and during various school functions.
  • Documented and shared important milestones with each student's parents and guardians.
  • Developed lesson plans consistent with established guidelines and goals.
  • Established and reinforced rules for behavior policies and procedures to maintain order among students.
  • Used wide range of instructional strategies and technologies to meet and enhance needs of diverse student population.
  • Created and maintained safe learning environment for students.
  • Employed evidence-based methods of classroom teaching and direction.
Patient Representative, 06/2018 to 06/2019
Rochester General Health SystemNorfolk, NY,
  • Schedule general surgery consults and referral for surgical consultants, midwest hernia center and vascular center;
  • Answer and direct up to 150 daily phone calls
  • Collect and update patient information, input referral and insurance information using Epic fairview systems
  • Fax and receive documents to providers and HIM to scan in patient information
  • Promoted patient data confidentiality by following strict rules and regulations endorsed by facility.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Communicated with patients to gather intake data and verify chart information.
Vietnamese Individual Language Assessment Rater, 03/2013 to 06/2018
Kids Peace Mesabi AcademiesRaleigh, NC,
  • Collaborate with developers to create a Vietnamese pilot testing program for students to test out of the language requirement for degree seeking students
  • Rate and grade pass or fail proficiency of audio and reading exams for students to determine if students met the required level to test out
  • Train and assist other language raters on methods of rating exams and provide ongoing Vietnamese interpretation services via web
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Teacher, 05/2018 to 06/2018
Hanger, Inc.Lakewood, CO,
  • Responsible for developing and implementing a six-week summer school curriculum
  • Attended professional development including topics such as: Instructional Planning and Delivery,
  • Elementary Literacy,Classroom Management and Culture, and Diversity, Equity and Inclusion
  • Collaborated with a team of veteran and new teachers, and family and community partners, to determine strategies for increasing student achievement.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Differentiated instruction according to student skill level.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Graded projects, exams and assignments to track student progression.
Medical Eye Assistant, 12/2015 to 06/2017
Cone HealthMebane, NC,
  • Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
  • Perform front desk duties such as check in and room patients up to 150-200 patients daily
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Perform visual field test and pachymetry test on patients.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Cleaned and maintained medical equipment following procedures and standards.
Clinic Receptionist, 07/2015 to 12/2015
Community Health Association Of SpokaneClarkston, WA,
  • Greeted visitors, courteously welcoming to clinic and determining reason for visit, confirming appointment reservations and setting up walk-in appointments.
  • Answered phone calls, responding to basic questions regarding appointments and clinic operations and directing calls within clinic as appropriate.
  • Register and schedule clients for therapy and psychiatry appointments, Check-in and greet up to 200 clients as well as collect payment
  • Organized reception desk, placing files, folders and other office supplies in designated spaces to facilitate productive work flow.
  • Checked patients out, accepting payments, scheduling follow-up appointments, providing prescriptions and coordinating appointments with outside specialists.
  • Created copies of insurance cards and other relevant documentation to complete patient files, entering relevant information into electronic database.
  • Took messages from clients via telephone, recording memos and delivering to appropriate physicians or other personnel.
  • Managed flow of patients visiting to schedule or attend appointments, assisting with check-in, updating nurses and physicians and calling patients to examination rooms.
  • Advised patients on clinic holiday schedule and hours of operation and availability of individual physicians.
  • Placed brochures, magazines and business cards in waiting area, discarding outdated material and maintaining displays tidy and fully stocked.
  • Maintained company roster of regular patients, continually updating personal information and calling to suggest yearly physical examinations and recommend follow-up appointments.
  • Protected patients by observing strict HIPAA guidelines.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Gathered, transcribed and typed medical information into charts.
  • Ordered ink cartridges, toner, paper and other office supplies.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Clinic Scheduler, 02/2015 to 07/2015
HealthPartnersCity, STATE,
  • Register and schedule inbound patient appointments for all Health Partner clinics using Epic computer system
  • Perform with accuracy and efficiency while reducing scheduling errors
  • Maintain patient clinic records, perform tasks of triage messaging, refill medication and assist providers as instructed while working independently, and effectively
  • Gathered personal and insurance information from each patient.
  • Processed payments and updated accounts to reflect balance changes.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
Fundraiser, 08/2009 to 04/2013
Augsburg CollegeCity, STATE,
  • Contact Alumni to update information, and gather support of the fund and collect donations
  • Perform administrative tasks such as filing, organizing data and preparing mail information
  • Gained technology proficiency by using Dial vision software, and Microsoft Word software
  • Raised awareness and attracted donors through marketing campaigns.
  • Raised funds by coordinating events.
  • Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
  • Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.
  • Coordinated strategic goals and worked to secure grants for district churches, programs and needs.
  • Worked closely with senior leadership to establish funding objectives and devise workable development plans.
Education and Training
Bachelor of Arts: Communication Studies, Expected in 06/2018
Augsburg College - Minneapolis, MN,

Cum laude, GPA: 3.6

  • Major in Communication
  • 3.9 GPA
  • Lambda Phi Eta Member
  • Honor Roll June 2018
  • Magna cum laude graduate
Medical Clinic Eye Assistant Certification: , Expected in
South Dale Eye Clinic - Edina, MN
Native/ Bilingual

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Resume Overview

School Attended

  • Augsburg College
  • South Dale Eye Clinic

Job Titles Held:

  • Clinic Scheduler
  • Kindergarten Teacher
  • Patient Representative
  • Vietnamese Individual Language Assessment Rater
  • Teacher
  • Medical Eye Assistant
  • Clinic Receptionist
  • Clinic Scheduler
  • Fundraiser


  • Bachelor of Arts
  • Medical Clinic Eye Assistant Certification

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