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Clinic Manager Resume Example

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CLINIC MANAGER
Profile

Responsible Healthcare Worker with excellent communication skills demonstrated by 15 years of experience in Healthcare.

Education and Training
Associate of Science: Health Science2011Mission Community CollegeSylmar, CA, USA

Coursework in Biology, Clinical Chemistry and Microbiology

High School Diploma: General Education1993San Fernando High SchoolSan Fernando, CA, USA

Member of Government and Leadership Club

Skill Highlights
  • Healthcare program screening specialist
  • Case Manage Medi-Cal clients
  • Certified Enrollment Counselor
  • Strong medical ethic
  • Problem resolution
  • Patient-oriented
  • Mastery of OB/GYN care
  • Strong clinical judgment
  • Talent in obtaining/charting vital signs
  • Administrative support
  • Operational improvement
  • Customer service
  • First Aid/CPR
  • Patient safety
  • Schedule management
Professional Experience
Clinic Manager01/2017 to 03/2020Center for Family Health and EducationPanorama City, CA
  • Developed relationships with healthcare providers to sustain strong referral pipeline.
  • Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
  • Worked closely with the administration to maintain day-to-day operations.
  • Communicated with patients with compassion while keeping medical information private.
  • Participated in weekly meetings with department heads to discuss clinic productivity
  • Supervised clinical staff of 12 Medial Assistants, delivering consistent coaching and mentoring to improve job efficiency.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Solicited medical history information from patients to provide the best and most effective medical advice.
  • Ordered all supplies needed for the clinic and kept tabs on inventory levels.
  • Resolved conflicts promptly among physicians, M.A.'s and other healthcare employees to keep workflows on task.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Enrollment and Eligibility Specialist03/2014 to 12/2016Valley Community HealthcareNorth Hollywood, CA
  • Case Management for Medi-Cal Clients.
  • Screen clients for eligibility for healthcare coverage.
  • Conduct enrollment verification, utilization and redetermination. Conduct inreach and outreach at events providing education materials for various programs.
  • Enter documentation of events in CHOI database.
  • Act as a liaison between DPSS and client to initiate and assist in completion of application and in-depth assistance toward facilitating enrollments.
  • Advocate for clients to complete all other required forms to determine eligibility and annual re-enrollment.
  • Conduct troubleshooting and problem solving for clients.
  • Complete Referrals based on client needs.
Office Manager,Back office Supervisor, C.P.S.P. Coordinator01/2011 to 03/2014Sean Kossari, M.D., Inc. Mission Hills, CA
  • Carefully selected, developed and retained qualified staff, as well as trained 12 new staff annually.
  • Trained staff to provide top-quality patient care.
  • Created annual goals, objectives and budget and made recommendations to reduce costs.
  • Assisted in the design and execution of programs that contributed to a 50% growth of the organization in the 2013 fiscal year.
  • Administered, directed and coordinated the activities of the corporation.
  • Served as liaison between management, clinical staff and the community.
  • Jumped in to fill gaps for daily staff when necessary
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
  • Organized and led weekly personnel meetings with 15 team members.
  • Achieved departmental goals and objectives by instituting new processes and standards for patient care.
  • Organized, updated and maintained over 200 patient charts.
  • Ensured HIPAA complianceProcessed monthly reports for department performance.
  • Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.
  • Performed pregnancy tests and sent specimens for laboratory testing.
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Educated patients about their treatments. Provided DHS (Department of Health Services) with corrective action plans.
  • Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
  • Provided health education for pregnant women.
  • Performed nutritional ,psychosocial and physical assessments.
  • Complete proper referrals based on patient needs.
  • Case management on all patients.
C.P.S.P. Coordinator, Medical Assistant, Front Desk03/1998 to 01/2010Mission City Community Clinic, Inc.North Hills, CA
  • Oversaw OB/GYN Department.
  • Coordinated all patient assessments; physical exam, nutrition and psychosocial .
  • Developed patient care plans, including assessments, evaluations, and diagnoses.
  • Monitored all high risk OB patients.
  • Referred families to food banks, financial assistance programs, employment and training support and health and immigration services. Provided all proper referrals needed for further evaluation and patient care.
  • Maintained patient privacy and confidential patient information.
  • Evaluated health education needs of patients and provided necessary training and instruction.
  • Provided DHS (Department of Health Services) with corrective action plans.
  • Educated patients about their treatments
  • Escorted patients to examination rooms and prepared them for physician exams.
  • Performed pregnancy tests and sent specimens for laboratory testing.
  • Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.
  • Achieved departmental goals and objectives by instituting new processes and standards for patient care.
  • Participated in unit based Quality Assurance Program.Frequently commended for maintaining the safety, respect and dignity of patients.
  • Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
  • Created and maintained all absentee calendars, agency nurse schedules and staff meeting minutes.
  • Performed lab tests and communicated results per provider orders. Recorded patients' medical history, vital statistics and test results in medical records
  • Ensured proper care for victims of domestic violence who presented to clinic.
  • Organized, updated and maintained over 200 patient charts.
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Resume Overview

Companies Worked For:

  • Center for Family Health and Education
  • Valley Community Healthcare
  • Sean Kossari, M.D., Inc.
  • Mission City Community Clinic, Inc.

School Attended

  • Mission Community College
  • San Fernando High School

Job Titles Held:

  • Clinic Manager
  • Enrollment and Eligibility Specialist
  • Office Manager,Back office Supervisor, C.P.S.P. Coordinator
  • C.P.S.P. Coordinator, Medical Assistant, Front Desk

Degrees

  • Associate of Science : Health Science 2011
    High School Diploma : General Education 1993

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