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Clinic Lead Resume Example

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CLINIC LEAD
Professional Summary
Self-directed and driven healthcare leader with a comprehensive background in clinic management, compliance, value based healthcare, and integrated teams to ensure the overall success to achieve organizational goals. Innovative thinker with strong analysis in managed care services, policy review and leadership acumen. Demonstrated success in the execution of strategic planning, project management and healthcare operations.
Skills
  • Strong presentation skills
  • Superior organizational service skills
  • Independent judgment and decision making
  • Strategic planning capability
  • Analytical thinker
  • Accomplished leader
  • Profit improvements
  • Project oversight
  • Multidisciplinary team collaboration
  • Training and development
  • Proficient in multiple EHR's
  • Hiring and recruitment
  • Quality Assurance
  • Budgeting
  • Budget
  • Community health
  • Conflict management
  • Cost reduction
  • Decision making
  • Delivery
  • Financial
  • Front office
  • Hiring
  • Networks
  • Organizational
  • Patient care
  • Payroll
  • Performance management
  • Personnel
  • Policies
  • Presentation skills
  • Processes
  • Process improvement
  • Profit
  • Quality Assurance
  • Recruitment
  • Scheduling
  • Strategic planning
Work History
Clinic Lead, 01/2018 to Current
CHRISTUS Trinity Clinic – Longview, TX
  • Manage staff relations including performance management, staff satisfaction and conflict management.
  • Perform and oversees scheduling, recruitment and payroll, analyze overall performance of hospital based clinic.
  • Assist in budgeting planning for clinic.
  • Monitor and provide high level or support and relationships with executive administration for clinical operations.
  • Supervise over 10 front office and clinical staff.
  • Develop and implement departmental Performance Improvement Program in compliance with The Joint Commission standards for hospital accreditation.
  • Capacity to develop effective relationships at all organizational level to influence positive outcomes.
  • Manage and develop projects to assist in with success of implementation.
  • Assist with implementation of cost effective policies and procedures for operational areas.
  • Monitor CAHPS scores in order to identify areas of improvement and development of patient experience procedures.
  • Drive operational improvements which resulted in savings and improved profit margins.
10/2015 to 01/2018
CHRISTUS Trinity Clinic – Longview, TX
  • Supervised community health workers and outreach program.
  • Served as resource for community education events such as health fairs, screenings and support groups.
  • Assisted in developing processes of policies and procedures.
  • Compiled data, track outcomes, and makes recommendations for process improvement.
  • Established and leveraged relationships and alliances with local service providers and other healthcare providers to enhance referral networks and enhance services by 40%.
  • Facilitated physician's recommendations for patient care to help ensure patient compliance.
  • Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
Unit Lead, 07/2014 to 10/2015
UT Northeast – TX
  • Selected, trained, and oriented clinic personnel in accordance with policies and procedures.
  • Responsible for work assignments and daily operations.
  • Supervised unit staff of 20 plus employees.
  • Evaluated performance of staff with recommendations of hiring and termination of staff in accordance with approved policies.
  • Monitored and control unit expenditures within budget to identify cost reduction opportunities.
  • Participated in professional development activities to keep current with health care trends and practices.
  • Responsible for assuring all appropriate licensure, certifications and accreditations according to organizational policies.
  • Marketed services in order to fulfill census.
Assistant Manager, 06/2004 to 07/2014
Chick-Fil-A Inc – Longview, Texas
  • Skillfully developed goals, objectives, and standards of performance, policies and procedures.
  • Interpreted and communicated new or revised policies to staff.
  • Developed and achieved financial and growth goals.
  • Strategically planned methods to achieve operational goals and targets.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored employee performance and developed improvement plans for over 30 employees.
Education
Bachelor of Science: Health Studies, 05/2014
University of Texas At Tyler - TX
Associate of Science: 12/2011
Kilgore College - Kilgore, Texas
Master of Science: Healthcare AdministrationLeTourneau University - Longview, Texas
Work History
Clinic Lead, 01/2018 to Current
CHRISTUS Trinity Clinic – Longview, TX
  • Manage staff relations including performance management, staff satisfaction and conflict management.
  • Perform and oversees scheduling, recruitment and payroll, analyze overall performance of hospital based clinic.
  • Assist in budgeting planning for clinic.
  • Monitor and provide high level or support and relationships with executive administration for clinical operations.
  • Supervise over 10 front office and clinical staff.
  • Develop and implement departmental Performance Improvement Program in compliance with The Joint Commission standards for hospital accreditation.
  • Capacity to develop effective relationships at all organizational level to influence positive outcomes.
  • Manage and develop projects to assist in with success of implementation.
  • Assist with implementation of cost effective policies and procedures for operational areas.
  • Monitor CAHPS scores in order to identify areas of improvement and development of patient experience procedures.
  • Drive operational improvements which resulted in savings and improved profit margins.
10/2015 to 01/2018
CHRISTUS Trinity Clinic – Longview, TX
  • Supervised community health workers and outreach program.
  • Served as resource for community education events such as health fairs, screenings and support groups.
  • Assisted in developing processes of policies and procedures.
  • Compiled data, track outcomes, and makes recommendations for process improvement.
  • Established and leveraged relationships and alliances with local service providers and other healthcare providers to enhance referral networks and enhance services by 40%.
  • Facilitated physician's recommendations for patient care to help ensure patient compliance.
  • Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
Unit Lead, 07/2014 to 10/2015
UT Northeast – TX
  • Selected, trained, and oriented clinic personnel in accordance with policies and procedures.
  • Responsible for work assignments and daily operations.
  • Supervised unit staff of 20 plus employees.
  • Evaluated performance of staff with recommendations of hiring and termination of staff in accordance with approved policies.
  • Monitored and control unit expenditures within budget to identify cost reduction opportunities.
  • Participated in professional development activities to keep current with health care trends and practices.
  • Responsible for assuring all appropriate licensure, certifications and accreditations according to organizational policies.
  • Marketed services in order to fulfill census.
Assistant Manager, 06/2004 to 07/2014
Chick-Fil-A Inc – Longview, Texas
  • Skillfully developed goals, objectives, and standards of performance, policies and procedures.
  • Interpreted and communicated new or revised policies to staff.
  • Developed and achieved financial and growth goals.
  • Strategically planned methods to achieve operational goals and targets.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored employee performance and developed improvement plans for over 30 employees.
Skills
  • Budgeting, budget, community health, conflict management, cost reduction, decision making, delivery, financial, front office, Hiring, networks, organizational, patient care, payroll, performance management, personnel, policies, presentation skills, processes, process improvement, Profit, Quality Assurance, recruitment, scheduling, Strategic planning
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    Resume Overview

    Companies Worked For:

    • CHRISTUS Trinity Clinic
    • UT Northeast
    • Chick-Fil-A Inc

    School Attended

    • University of Texas At Tyler
    • Kilgore College
    • LeTourneau University

    Job Titles Held:

    • Clinic Lead
    • Unit Lead
    • Assistant Manager

    Degrees

    • Bachelor of Science : Health Studies , 05/2014
      Associate of Science : 12/2011
      Master of Science : Healthcare Administration

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