clerical resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Dedicated and hardworking Clerical Assistant driven to tackle various administrative tasks in fast-paced environments. Consistent team player committed to building cohesion across diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure. Known for having great customer service and quick learning skills.

  • Flexible and Adaptable
  • Record Sorting and Filing
  • Information Processing
  • Regulatory Compliance
  • Service-Oriented
  • Data Gathering
  • Process Monitoring
  • Staff Training
  • Materials Organization
  • Multitasking and Prioritization
  • Problem-Solving
  • Document Typing and Formatting
  • Data Entry
  • Government Forms
  • Verbal and Written Communication
  • Self-Motivated
  • Creative Thinking
  • Team Collaboration
  • Prioritization and Time Management
  • Attention to Detail
  • Service Oriented
  • Data Recording
  • Microsoft Office
  • Switchboard Operation
  • Document Control
  • Office Machine Operation
  • Reliable and Punctual
  • Problem Solving
Clerical, 10/2021 - Current
Encore Rehabilitation Center Point, AL,
  • Directed clients and guests to correct departments, rooms and staff members.
  • Collected and verified court, restraining paperwork, tow records, missing/stolen property for social services and sheriff's department, and assisting in streamlining court/ law enforcement processes.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Worked easily with office programs such as Microsoft Excel and Word and utilize internet to carry out daily team clerical needs. Also handle several different programs for the department.
  • Managed material flow and cataloging materials by accurately maintaining references and files.
  • Created reports and other types of documentation, which often contained sensitive and confidential data.
  • Provided exemplary training in office procedures and policies to new employees.
  • Automated office operations while managing record tracking and data communications.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Screened visitors and directed to specific location for office safety.
  • Kept office records organized and supplies well-stocked for optimal team performance.
Assembler, 11/2020 - 10/2021
Barnes Group Inc. Phoenix, AZ,
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Used templates and drawings to complete product according to specifications.
  • Utilized templates and read measurements to position parts and subassemblies.
  • Suggested operational modifications to improve quality and production times and reduce costs.
  • Monitored processes, reporting abnormalities to management team.
  • Completed accurate assembly work by positioning and aligning components.
  • Operated precision tools and equipment to perform dimensions without error.
  • Performed visual and mechanical quality verifications to meet customer specifications.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.
  • Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
  • Assessed work for errors or compliance issues and made corrections and modifications.
  • Promoted worksite safety by explaining and enforcing OSHA requirements.
  • Assembled machinery from component parts, following prescribed instructions to support correct configurations.
  • Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools.
  • Read and interpreted schematics and drawings for accurate results.
  • Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers.
  • Assembled complex components after careful review of project specifications and directions.
Retail Associate, 05/2010 - 11/2020
Jo-Ann Fabrics Falls Church, VA,
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Expedited newly received merchandise to sales floor.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Assisted customers by phone regarding store operations, products, promotions and orders.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
  • Followed loss prevention strategies, minimizing theft.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
  • Recommended merchandise to customers based on needs and preferences.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Mixed and matched paints according to customer specifications.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Educated customers on product and service offerings.
  • Recommended optimal merchandise based on customer needs and desires.
  • Worked in Pharmacy department as a pharmacy technician. Assisting customer with purchasing medications or supplies, answered any questions and directed to the pharmacist, if needed.
  • Bakery and deli associate. Assisted customers with orders
  • Worked in photo department assisting customers with orders, developing film, and sales
Education and Training
High School Diploma: , Expected in 05/2006
Liberty Christian Academy - Festus, MO,
Status -

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Resume Overview

School Attended

  • Liberty Christian Academy

Job Titles Held:

  • Clerical
  • Assembler
  • Retail Associate


  • High School Diploma

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