9 years of experience utilizing all skills as a Medical Support Clerk, proficient in Medical Terminology and medical insurance. Experienced in customer service, with proven ability to work efficiently and effectively under pressure.
Microsoft outlook, excel, Word, ewebdr, CHCS, AHLTA, Availity Health information Network, Medicare, Medicaid insurance, Billing and Coding, 40wpm, Epic
DecypherSan Diego, CAClear and Legible Report Clerk04/2016 to Current
Supports Naval Medical Center San Diego, providing administrative services as a Clear and Legible Reporting (CLR) Clerk.
Compiles and send reports to civilian medical providers; review incoming reports and determine acceptability; monitor timelines of incoming CLR's; monitor and record Military Treatment Facility (MTF) provider compliance with acknowledgment receipt of CLR; chase delinquent CLR's; and cross-check referral authorization.
Communicates with primary care managers, physicians and clinical staff regarding clear and legible reports through Telecon.
Keep daily accountability of all personal present and out of office.
Providers training for new and current CLR staff.
Maintain and updates patient's Electronic Health Record.
TriWest Healthcare AllianceSan Diego, CAPatient Service Representive08/2015 to 04/2016
Provided support services for Department of Veteran Affairs with TriWest Healthcare Alliance Veteran Choice Program.
Handles inbound phone calls from Veterans, providers, VA and other customers.
Processes healthcare authorizations received from the VA or directly from the Veteran, ensures accurate data entry and completion of authorization data in the TriWest medical management system, documenting all contact interactions in the CRM application.
Serco IncorporatedSan Diego, CASecretary II Centralized Scheduler02/2015 to 06/2015
Provided support services at Naval Station San Diego, CA the Fleet and Family Support Center providing service for Deployment Readiness; Career Support and Retention; and Crisis Response.
Schedules tentative appointments without prior clearance.
Triages incoming phone calls ranging from: urgent, crisis, routine, and direct to the appropriate FFSC provider Address telephone calls, visitors, and incoming correspondence.
Prepares weekly and monthly utilization reports using TimeTrade and/or other metrics-related software.
Collect information from files or staff for routine inquiries on office program(s) or periodic reports, and refer non-routine requests to supervisor or staff.
Homemaker11/2013 to 02/2015
Military spouse relocated to San Diego, Ca area, with husband on Active duty order, seeking employment.
Logistics Supports, IncorporatedMemphis, TNMedical Clerk/Receptionist10/2012 to 11/2013
Served as a front desk clerk; performed a broad range of administrative and customer service related duties supporting multiple providers.
Data entry taken from patient incoming phone calls, and written or typed patient registration/clinical information forms, preformed data entry/verification, updates and editing of patient data, as well as patient walk in visits in Hospital computer system CHCS/ AHLTA.
Ensure all necessary records, documents and forms are prepared and accessible prior to patient appointment.
Maintained and filed records, ensuring any documentation with PHI is filed and destroyed properly.
08/2012 to 10/2012
Relocated to Memphis, TN seeing employment.
The Doctor CenterJacksonville, FLMedical Assistant/ Receptionist04/2012 to 08/2012
The Doctor Center Family Practice/ Occupational Healthcare Centerfront and back office Medical Assistant02/2012 to 04/2012
Patient registration, check patients in and out, insurance verification, scheduled appointments, collected co-pays and outstanding balances, billing and coding, filed and maintained medical records, scanned documents, records request, taking message for nurses/ providers.
National SourcingJacksonville, FL05/2010 to 02/2012
Lockheed MartinJacksonville, FLAppointment Service Specialist/ Data Entry Clerk01/2009 to 05/2010
Provided data entry support to the Central Appointment Office at Naval Hospital Jacksonville.
Data entry taken from patient incoming phone calls, and written or typed patient registration/ clinical information forms, performed data entry/ verification, updates and editing of patient data.
As new patients were required, scheduled, rescheduled, and cancelled patient appointments, sent messages from patients to nurses/ providers, prepared, released and entered doctor's schedules in Hospital computers system CHCS/AHLTA, maintained logs and files in conjunction with the patient appointments process, consults process and automated data system process, enforcing as well abide by HIPPA and OSHA regulations.
Relocated to Jacksonville, Fl with spouse on Active Duty orders Homemaker; seeking employment.
Education and Training
DiplomaMedical Assistant Virginia Career Institute
Certification CPR for Healthcare professional Red Cross
Certification Registered Medical Assistant AMT RMA Number 229252
administrative, Billing, CA, CPR, CRM, customer service, Data entry, documentation, editing, forms, insurance, medical management, excel, Office, Microsoft outlook, Word, Naval, Network, primary care, Processes, Coding, Reporting, San, supervisor, telephone, phone, 40wpm, written