Detail-oriented! adept at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Excellent ability to work autonomously with strong time management skills.
Hardworking with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Accustomed to facilitating accurate inventory counts and maintaining current warehouse records
Team-oriented professional able to work well in collaborative environments and generate consistent personal sales accomplishments.
Responsible and friendly able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Motivates team members to meet challenging customer demands in fast-paced environments without sacrificing quality, safety or cost control measures vital to sustainable business operations.
Experienced Restaurant Manager successful at overseeing a high-volume. Versed in planning daily operations, staffing and inventory management.
Able to lift [50-80] lbs.
Buffing and waxing
Interior and exterior cleaning
Carney Cleaning Service Tallahassee, FLCleaning Contractor10/2015 to 12/2016
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
Restocked supplies, replacing toiletries, liners and soaps.
Met with clients, to ensure each job is met with complete satisfaction.
Responds to emergency cleaning requests hourly.
Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
Cleaned and disinfected all surfaces, including mirrors, counters, furnishings and floors.
Transported trash and hazardous waste to appropriate disposal area.
Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness.
Burger KingTallahassee, FLRestaurant Manager03/2013 to 04/2015
Optimized profits by controlling food, beverage and labor costs daily.
Prepared weekly payroll to keep up with projected weekly revenue.
Developed and maintained exceptional customer service standards.
Championed 100% guest satisfaction by providing excellent dining experience.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Ensured proper cleanliness was maintained in all areas of bar and front of house.
Hood IndustriesMetcalf , GALumber Yard Worker11/2011 to 03/2013
Maneuvered heavy loads around lumberyard and job sites with materials handling equipment and forklifts.
Moved inventory items using forklift equipment safely to prevent accidents and mishaps.
Resolved conveyor system issues by clearing jams and blockages.
Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
Exceeded specific team goal by partnering with staff to share and implement best practices.
Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Cleaned and maintained warehouse to comply with Occupational Safety and Health Administration (OSHA) and state safety and health standards.
Education and Training
High School Diploma06/2000Eastside High School, Gainesville, FL