Multi-faceted, results-focused, educated, professional, with in-depth knowledge of sales, negotiation, proactive marketing, account management and training, with exceptional organization, time management and multi-tasking abilities. Follows directives and employs all necessary steps to excel in high-pressure situations. Committed to addressing customer concerns with speed, accuracy and professionalism.
Recipient of Team Manager Discretionary Award for devotion to excellence in job performance. Multiple Global Recognition Awards for excellent customer service. Winner of the Founders Day award for exceeding weekly sales. Qualified for Fast Start award for exceeding sales target set by headquarters. Streamlined, and managed, case flow for the team I supervised and trained, which resulted in a 35% reduction of caseloads.
Attention to Detail, Coaching, Mentoring, Excellent customer service, Detailed documentation, filing, Human relations, Negotiation, Excel, Outlook, Word, Word Perfect, Quality assurance, Supervisory
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