Dedicated and focused Administrative Support Professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Committed to delivering high quality results with little supervision.
Consistently achieved monthly, quarterly, and yearly Quality Awards for claims processing.
Reviewed and adjudicated health insurance claims for payment utilizing FACETS and MACESS processing systems. Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate insurance information. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Strictly followed all federal and state guidelines for release of information. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Thoroughly reviewed remittance codes from EOBS/AR's. Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider information.
Worked with customers in the planning of their functions. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Developed and maintained exceptional customer service standards. Initiated negotiations regarding vendor contracts and kept updated records of contracts. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Managed accounts payable, accounts receivable and payroll. Performed daily banking transactions. Counseled and disciplined staff when necessary. Managed payroll and time and attendance systems. Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies. Responded to employee inquiries regarding payroll and timekeeping. Onboarded new employees in the time reporting and payroll systems. Processed rehires, terminations, garnishments and withholdings. Monitored vacation accrual.
Preparation of daily sales reports for management, general ledger and accounts payable/receivable. Performed daily banking transactions. Reconciled all bank and credit card accounts. Handled cash and deposits using the proper accounting procedures and documentation. Entered weekly sales and customer count sheets for review by management. Worked with customers in the planning of their functions. Communicated with vendors for ordering of products, coordination of deliveries and inventory control. Managed payroll and time and attendance systems. Responded to employee inquiries regarding payroll and timekeeping. Processed rehires, transfers, terminations, garnishments and withholdings. Monitored vacation accrual.
Supervised 100+ field workers, evaluated employee progress and analyzed employment-related data and prepared required reports. Submitted daily payroll forms to insure proper compensation. Developed creative recruiting strategies that met anticipated staffing needs. Administered government testing to qualify the applicants. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Recruited and trained new employees for the 2000 Census for various positions across multiple sites in Illinois. Ensured that team member responsibilities were defined and understood. Established and maintained effective communication system. Planned, coordinated and controlled daily operations of the organization. Dispensed guidance, direction and authorization to carry out major plans. Implemented corrective actions. Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices. Achieved all deadlines in a timely manner.
Maintained general ledger, accounts payable/receivable, and payroll. Performed customer service duties. Handled cash and deposits using the proper accounting procedures and documentation. Reconciled all bank and credit accounts. Coded the general ledger and processed vendor invoice payments. Made copies, sent faxes and handled all incoming and outgoing correspondence. Managed daily office operations and maintenance of equipment. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Geneseo Woman's Club, President 2001-2002
Payroll, HR, Accounts Payable, Accounts Receivable, General Ledger, Daily Sales, Inventory Control, Sales Reports, Bookkeeper, Office Manager, Ordering, Health Insurance, Claims, Facets, Macess, Budgeting, Customer Service, Receptionist, Field Operations
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