Self-motivated Insurance Claims Adjuster with relevant years of experience and related proficiencies within the insurance industry. Detail-oriented individual with extensive experience in reading and applying insurance policies. Organized and hard-working individual with the ability to manage multiple tasks while solving complex problems in a timely manner. Driven partner eager for professional growth, increased responsibility, and the opportunity to apply extensive and diverse experience in a challenging environment.
Promoted to injury specialist within 3 years of employment.
Claims Law Certified
Meets or exceeds all job objectives for seven straight years
Given level 2 CVQ authority
Mentored numerous claims adjusters and assisted with on boarding process. Trained PCS representative in injury processes and procedures. Conduct IPR's and provide feedback.
Assist and clear level 2 CVQ's. Investigate complex liability claims.
Complete claims circlebacks for both URBI and PCS teams and provide feedback to ensure accuracy and representatives development.
Conduct monthly team meetings.
Update employee CDP's
Analyzed case facts and related claim information to determine accurate and appropriate compensations while identifying any potential fraud for each property and auto claim.
Contacted injured parties and negotiate final settlements for claims.
Obtained all necessary information to complete proper evaluation of injury claims.
Communicate with insureds, claimants and witnesses to complete coverage and liability investigations.
Facilitate vehicle repairs. Address and review vehicle valuation disputes and accurately settle total losses.
Review and make recommendations for vehicle diminished value claims.
Managed 13 loan locations in greater Houston area.
Managed team of 30 loan professionals.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Reduced and controlled expenses by analyzing profit, loss and expense statements and implementing changes.
Built financial model for new business units and develop marketing plans for community events.
Defined strategy and business plan for meeting collection goals.
Increased profits by developing, initiating, and managing collections.
Interview, develop and train all new hires and provide disciplinary action when needed.
Delivered excellent customer service by greeting and assisting each customer.
Opened a new store location and assisted in recruiting and training new staff.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed weekly schedules according to payroll policies.
Trained all new managers on store procedures and policies.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Analyzed marketing information and translated it into strategic plans.
Recruited, managed and mentored an average of 20 new customer service representatives per year.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Interviewed, hired and trained new quality customer service representatives.
Companies Worked For:
Job Titles Held: