Claim Generalist Intermediate resume example

Managed 13 loan locations in greater Houston area.

Managed team of 30 loan professionals.

Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.

Reduced and controlled expenses by analyzing profit, loss and expense statements and implementing changes.

Built financial model for new business units and develop marketing plans for community events.

Defined strategy and business plan for meeting collection goals.

Increased profits by developing, initiating, and managing collections.

Interview, develop and train all new hires and provide disciplinary action when needed.

Delivered excellent customer service by greeting and assisting each customer.

Opened a new store location and assisted in recruiting and training new staff.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Determined staff promotions and demotions, and terminated employees when necessary.

Completed weekly schedules according to payroll policies.

Trained all new managers on store procedures and policies.

Wrote order supply requests to replenish merchandise.

Trained staff to deliver outstanding customer service.

Analyzed marketing information and translated it into strategic plans.

Recruited, managed and mentored an average of 20 new customer service representatives per year.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Interviewed, hired and trained new quality customer service representatives.