Experienced in planning, coordinating, directing, and working closely with decision makers in other departments to identify, prioritize, recommend, develop, implement, and support cost-effective business solutions for all aspects of an organization.
Skilled in project management; computer and network security; virtualization and cloud development, and operations management
Developed and implemented IT and business policies including Security (using ISO 27001/ISO-IEC 17799), Infrastructure (data & communications), Business Systems Integration, Backup, Disaster Recovery and Business Continuity.
Multicultural Management skills.
Windows Server 2008/2012 - MS Exchange Server - MS-SQL Server -Windows 7, 8 - Office 2007, 2010, 2013, 365 - Linux Basic Administration - LAMP environments.
Firewalls and Routers configuration and maintenance (Cisco-Watchguard- ZyWall - FortiNet) - Backup, Anti SPAM/ Antivirus Systems.VOIP Networks (Avaya, Asterix).
Network Security, Disaster Recovery, and Business Continuity.
Accounting Systems, ERPs & CRMs (Quickbooks, Peachtree, OpenERP, OsCommerce, SugarCRM, SAP, SAP Business One).
Successfully Developed, Implemented, and Maintained: Windows 2008/2012, MS Exchange, MS SQL, SAP R3 and SAP Business One.
Global MPLS Network and VOIP network (Avaya) including 30 branches in 15 countries.
Polycom Videoconference System including 7 branches in 5 countries VMWare Infrastructure including 14 hosts and 67 VMs.
VDI Infrastructure including 400 desktops.
Cloud infrastructure using CloudStack, CloudPlatform, and Cisco Cloupia.
IT and business policies including Security (using ISO 27001/ISO-IEC 17799), Infrastructure (data & communications), Backup, Disaster Recovery and Business Continuity; and Business Systems Integration.
Successfully Managed a +$1 million annual budget with incremental overall business cost reduction of +$50,000 annually through technology innovation.
Successful Multicultural and International Management (Managed teams and projects in India.
Russia, Singapore, Europe [UK and Spain], and Latin-America [Mexico, Panama, Columbia, Peru, Chile, Brazil, Uruguay, and Argentina]).
CIO01/2014 to Current Aerodoc, Inc
Provided technological guidance within Aerodoc.
Provided strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for Aerodoc.
Participated as a member of the senior management team in establishing governance processes of direction and control to ensure that objectives are achieved, risks are managed appropriately and the organization's resources are used responsibly, particularly in the areas of software, infrastructure, networks and computers, and telecommunications.
Implemented SAP Business One integrating all company functions within the ERP system Developed and implemented the strategy for technology platforms integration with suppliers, partners, customers and other external entities, creating comparative advantages to Aerodoc.
Developed an enterprise-wide information security plan that protects the confidentiality, integrity, and availability of the company's data and servers.
Developed an enterprise-wide disaster recovery and business continuity plan.
Developed and implemented user-training programs.
Developed and implemented technological services that provide value to Aerodoc businesses.
Responsible for the management of multiple information and communications systems and projects, including voice, data, imaging, and office automation.
Assessed and anticipated technology projects and recommended appropriate action and resources.
Proposed hardware/software solutions to accomplish the company's business objectives.
Designed, established, and maintained a network infrastructure for local and wide area connectivity and remote access.
Participated in vendor contract negotiations for all new computer equipment and software purchased for the corporation.
Managed the day-to-day operations of the information technology department including directing staff, who support administrative computing, networking, user services, telecommunications and other information technology functions.
Created, maintained and enforced written policies and procedures regarding all computer operations in the IT Department and throughout Aerodoc.
Compiled and reviewed records to determine department productivity, quality of output and cost of service.
Developed methods to continually improve results.
CTO11/2012 to 12/2013 Mobility Global LLC
Designed the strategy for new technology platforms.
Managed partnerships and external relationships.
Established technical standards and ensured adherence.
Led the organization in anticipating and reacting to major technology changes developing technology contingency plans to keep projects on track.
Developed new products and facilitated their entry to market.
Led strategic planning to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all company's services.
Shared knowledge, mentored, and educated the organization's investors, management, staff, partners, customers, and stakeholders with regard to the company's technological vision, opportunities, and challenges.
Developed, deployed, and controlled the annual operating and capital budgets for purchasing, staffing, and operations Established standards of performance and monitor conformance for staff (through performance review) and vendors (through service level agreements).
Ensured the company's internal technological processes and customer-facing services comply with community expectations and applicable laws and regulations for privacy, security, and social responsibility.
Consultant02/2012 to Current IT Managed Services LLC
Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations Developed IT system specifications after evaluating customer's nature of work and business volume.
Managed projects involving changes, and new implementations in software, hardware, virtualization, and networking areas.
Monitored the execution of strategies, kept up to date with the new technology and conducted researches on latest Information technology market trends.
Assisted clients with IT solutions offered and change management activities.
Recommended the purchasing of new IT systems, presented new IT features/software and reported project progress to the management.
Developed DR and BC policies and procedures for customers.
Reengineered customers' IT Departments following ITIL best practices.
IT Operations Manager01/2004 to 02/2012 OCASA, Inc
Responsible of Corporate Global IT operations (24X7X365 Operation, 15 Countries, 55 Branches - 63 servers/1200 users).
Actively involved in the development of business strategic plans, policies and programs to accomplish corporate goals and objectives.
Responsible for ITSM including all stages of services: Service Strategy (Service portfolio Management), Design (Service Catalogue / Service Level, Availability & Continuity Management), Transition (Change, Release & Deployment Management), Operation (Event, Incident, Access, and Problem Management) & CSI.
Responsible for DR, BC, and Crisis Management with proven experience managing DR, BC and Crises during hurricanes Irene and Wilma.
Doctor of Business Administration2016Columbia Southern University
MBA: ManagementNew Charter University (formerly Andrew Jackson University)Management
Bachelor: Computer Information SystemsWorld CollegeGPA: Summa cum LaudeComputer Information Systems Summa cum Laude
Associate of Science: Computer Information ManagementAshworth CollegeComputer Information Management
SAP BASIS Administration - Microsoft MCP - CompTIA IT Project+ - CompTIA Security+ - CompTIA I-Net+ - CompTIA A+ - CompTIA Network+ - CompTIA Server+ - CIW Associate - HIPAA- ITIL V3 - Citrix VDI-in-a-Box - Citrix CCA for XenServer 6 - Citrix CCA for XenDesktop 5 - Avaya ACIS SME - Avaya ACSS SME - Cisco Unified Computing Technology Design Specialist - DataCore DCIE - Citrix CCA for XenApp 6 - Citrix CCA for Netscaler 10 - Microsoft Certified Specialist: Server Virtualization with Windows Server Hyper-V and System Center
MBA-level, 20+ years of experience IT professional, with a comprehensive business/technical skill set and expertise in project management, leadership, enterprise application integration, process improvement, systems integration, requirements analysis, operations management, computer and network security, customer service, and vendor relationships.
*Creative thinker and proficient problem-solver who envisions business and technical perspectives to develop workable solutions.
*Highly motivated self starter who guides organizations in applying technology to business settings, provides added value, and creates project deliverables in a timely manner.
A+, Accounting Systems, administrative, Antivirus, Avaya, Backup, Basic, BC, budgets, business solutions, Business Systems, change management, Cisco, Citrix, CCA, hardware, computer operations, contract negotiations, Crisis Management, clients, directing, direction, Disaster Recovery, ERP, senior management, features, Firewalls, imaging, information security, Information technology, ISO, ITIL, LAMP, leadership skills, Linux, Management skills, managing, market trends, market, Access, MCP, Microsoft Certified, MS Exchange Server, Office, Windows 7, enterprise, Network Security, Network, networking, Networks, office automation, operations management, organizational, Peachtree, policies, processes, progress, project management, purchasing, quality, Quickbooks, Routers, SAP, SAP BASIS, servers, service level agreements, MS-SQL Server, staffing, Strategy, strategic, strategic plans, strategic planning, user-training, telecommunications, vision, VOIP, Windows Server, written
New Charter University (formerly Andrew Jackson University)
Job Titles Held:
IT Operations Manager
Doctor of Business Administration 2016 MBA : Management Bachelor : Computer Information Systems Associate of Science : Computer Information Management SAP BASIS Administration - Microsoft MCP - CompTIA IT Project+ - CompTIA Security+ - CompTIA I-Net+ - CompTIA A+ - CompTIA Network+ - CompTIA Server+ - CIW Associate - HIPAA- ITIL V3 - Citrix VDI-in-a-Box - Citrix CCA for XenServer 6 - Citrix CCA for XenDesktop 5 - Avaya ACIS SME - Avaya ACSS SME - Cisco Unified Computing Technology Design Specialist - DataCore DCIE - Citrix CCA for XenApp 6 - Citrix CCA for Netscaler 10 - Microsoft Certified Specialist: Server Virtualization with Windows Server Hyper-V and System Center
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