Seeking an entry level position in business with a progressive organization in order to utilize my education and 2 years of work experience. I am a team player and adapt to new systems and procedures quickly. I also have excellent communication skills in attending to customer issues and concerns.
Process life insurance claims fully from begin to end. Train all new interns and advise them as needed throughout their entire internship. Trained some new analysts on how to do compliance letters and load claims and other information in our SRO system. Worked on special projects such as NC DOT escheatments, a paid up claims project, and continuing interest project. Provide excellent customer service to our customers and help them through the entire claim process. Assist coworkers with their claims and workload when needed. Made training materials for new interns and some of the new analysts as well.
Write and send out compliance letters, load beneficiary information, input new claims into the SRO system, catalog funeral assignments and fax notification letters, enter diary information into system for analysts and update it when needed, make calls to find out missing information in claim forms, organize claim folders for analysts. Interest project- make interest payments for old claims that are now due interest. Locate beneficiaries to be paid. Enter information into SRO system. Send out letters notifying beneficiaries of upcoming payments. Escheat undeliverable checks and fill out necessary payment. Send out minor hold letters to beneficiaries who are turning 18 so they can start the process of receiving their payouts. Assist all analysts and managers with anything else they may need.
Open or close the store, fill in as store manager when managers are absent, greet customers, stock shelves, put security tags and price tags on new inventory, put together new inventory, assist with unloading truck, design displays, clean front of store near registers, do recovery, run cash register.
Assist in the researching information of different store chains in California, Oregon, Washington, and Nevada that the company works with. Prepare spreadsheets with information that is required for projects. Update spreadsheets and important information when new store mergers occur.
Interest Project
Cigna
Jun 2018 – Jul 2020
Locate beneficiaries for past claims that now need additional interest paid on their claim. Use Lexis Nexis to locate beneficiaries. Load beneficiary information into SRO system. Complete interest payment in system. Write/send out letter explaining to beneficiary why they are now receiving additional interest and what are normal process is. Perform escheats for checks that came back.
Tax Project
Cigna
Jan 2019 – Jan 2020
Assist the survivor income benefits team with their tax project. Use tax calculator to calculate updated interest amount for each claim file in their records. Document information for the team to be used when issuing payments in the upcoming year.
Create Online Store Using Wix
Indiana University of Pennsylvania
Jun 2018 – Aug 2018
Create and present proposal for your online business idea. Create website for your online store using Wix and any additional software necessary. Create engaging social media accounts as well as an online blog for your online business.
Project Link: https://assessoryabundance.wixsite.com/website/blog
Fashion Association Style Shows
Indiana University of Pennsylvania
Oct 2014, Feb 2015, April 2015, Oct 2015
Worked with a group to come up with ten outfits for each style show. Had a model call to find models for the fashion show. Came up with the hairstyles, accessories, and makeup to go with the outfits. Made sure the models were dressed and ready for the show. Made sure the models were out on the runway on time. Helped the models with their quick changes during the show. Modeled an outfit during one of the runway shows. Set up chairs and placed programs on each chair. Sold association t-shirts and raffle tickets during the show. Helped with anything else that needed to be done behind the scenes. Worked on the fashion association blog to help promote the shows as well as other activities and topics. Every other week I would submit an article for the fashion blog on upcoming association events, style shows, raffles, fundraisers, celebrity spot light, DIY, fashion, recipes, or tips and tricks. There were multiple girls who wrote for the blog and we would all rotate topics.
each chair. Sold association t-shirts and raffle tickets during the show. Helped with anything else that needed to be done behind the scenes.
Link to blog: https://iuplifestyleandfashion.wordpress.com/
August 2014-December 2018
Member of Student Marketing Association, National Society of Leadership and Success, Phi Eta Sigma National Honors Society, IUP Fashion Association, Autism Speaks U, and Amnesty International
Dean's List Fall 2014, Spring 2015, Spring 2016, Fall 2016, Spring 2017, Fall 2018
Microsoft Word
Powerpoint
Leadership
Marketing
Fundraising
Team Work
Research
Time Management
Microsoft Excel
Social Networking
Customer Service
Event Planning
Social Media
Organization
Sales
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