Dynamic, focused, and dedicated Lead Makeup Artist , with a Bachelors Degree in Business Management, and more than 13 years demonstrating techniques in makeup,skincare, and customer service. Focused on managing a team, and cultivating a collaborative atmosphere to increase performance and productivity. Possession of in-depth knowledge of policies and procedures that governbusiness management in the makeup industry.Proven track record of monitoring and ensuring the successful launch of new products, using company data to improve sales performance, and conducting business consistent with company standards. Adept in critical thinking, problem solving, communication skills, listening and articulation of ideas and group interaction.
Analyze daily/weekly/monthly business goals and recommend strategies to impact business to Store Management and Vendor Account Executive
Trained and managed a elite sales team, overachieving counter sales plan by helping each associate meet or exceed personal goals based on company volume standard
Cultivated a high level of customer relationships and loyalty, through personal interaction and maintenance of a client file.
Enforced procedures for all policies and systems including markdowns, retickets,and inventory control
Christian DiorApr 2016 to Current Brand Representative for Sephora － New York, NY
Trained Sephora cast members on existing and new products
Performed cosmetic makeovers and consultations;handled skincare as well as color/fragrance consultations and applications
Maintained a high level of product knowledge;educated customers on products and new items
Increased company's sales and exceeded daily and weekly goals.
GuerlainFeb 2015 to Apr 2016 Brand Representative for Sephora
Trained cast members on brand on existing and new product
Achieved weekly and monthly individual sales goals
Provided education to clients on skin care and makeup application
Provided onsite training to new employees
Saks Fifth AvenueOct 2012 to Sep 2013 Sales Associate
Shoe consultant for designer and contemporary shoes Consistently provided the highest standard of customer service while achieving both team and individual goals Personally consult with clients to introduce and suggest new and existing shoe collections Handle a variety of customer inquiries and concerns including returns and exchanges Applied various product and sales training seminars to my permanent customer service repertoire.
Nars CosmeticsJan 2007 to Jan 2015 Traveling Artist － New York, NY
Educating clients by introducing and demonstrating new and existing product lines
Identifying clients current and future needs to produce appropriate solutions while cultivating lasting relationships
Consistent top counter producer and team leader, Partnered with business managers and team members to orchestrate business plans and exceed goals
Clarins USAJan 2009 to Feb 2015 Brand Representative － New York, NY
Brand Representative who trained and educated Sephora cast members and clients while participating in product sales.
Personally provided make-up and facials for clients, and demonstrating complimentary make overs Professionally introduce and demonstrate new and existing products within the line Consistently exceed personal goals set by supervision Work closely with team members to bring forth overwhelming satisfaction to customers.
Givenchy CosmeticsMay 2005 to Jan 2007 Resident Make Up Artist for Saks 5th Avenue － New York, NY
Assisted clients with their make-up needs as well as provided complimentary make overs.
Demonstrated product knowledge and services which translated into more sales.
Engaged with clients, and provided great customer service while exceeding sales expectations.
SephoraJul 2004 to Apr 2005 Color Expert － New York, NY
Educated cast members on new and existing products while ensuring that company standards were met
Built long lasting relationships with customers by providing consistent, reliable service
Provided make-overs for clientele which translated into product sales
Effectively participated with and lead team members resulting in profits above company standards
Supervised the selling floor to assure hourly goals were met
Personally represented Sephora at various events including FiFi to provide make-overs.
Bachelors of Science, Business Management2004Hunter College － New York, NYBusiness Management