Meticulous front Office/Desk Agent skilled in check-in and check-out procedures as well as balancing multiple tasks and priorities seamlessly. Capable of undertaking complex assignments, meeting tight deadlines and delivering superior performance. I have 15+years experience in customer service and 10+years in Medical Front Office. Consistently delivering first-rate service in a fast-paced environment. Innovative problem solver and fast learner with advanced understanding in patient care and Medical Office Procedures. Expert communicator and passionate about fostering positive and lasting relationships. I am CPR Certified. I am Bilingual, speaking fluently in Portuguese and able to communicate in Spanish. I enjoy people and would love the opportunity to utilize my skills and make a difference. I promote growth, I am flexible, take direction well and will do my best to make your job easier. You will find me to be a loyal employee, committed to excellence and most importantly kind to every person I meet. HIPPA Qualified / F001 Certified Monitor Progress & Compile Stats Coordinate Activities & Communications ICD-9/CPT-4 Coding 15+yrs excellent Customer Service Shift Translator & Communications Ten Key, Charting and Filing Fully Committed, Punctual & Dependable
CHIROPRACTIC ASSISTANTRECEPTIONISTStockton, CA
Provided 90 day clerical service for Kaiser's Healthcare Project.
Greet and checked in patients reviewing policies & patient plan.
Handling cash and collecting revenue based on CPT4 and service codes.
Inform patients of co-pays and applicable fees as well as handling daily deposits and collecting payments.
Certificate of Achievement: Front Office specializing in Medical 2006 Certified Nursing Assistant : General studies 2005 Certificate of Completion: Workflows and Operations 20, 2007
Kaiser Permanente Program - Stockton, CA
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