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Childcare Provider Resume Example

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CHILDCARE PROVIDER
Professional Summary

Goal-oriented professional well-versed in operational practices and regulatory requirements of childcare environments. A skilled leader and analytical problem-solver well-versed in budget planning, staff oversight and program management. Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections.

Skills
  • Group leadership
  • Relationship-Building
  • Customer Service
  • Safety awareness
  • Complaint resolution
  • Administrative support
Work History
Childcare ProviderKiddie City Child Care - Los Angeles, CA12/2018 - 10/2020
  • Monitored entrances and exits to maintain safety and organized environments
  • Developed lessons and activities to promote children's physical and emotional development
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents
  • Applied positive behavior management techniques to enhance social interactions and emotional development
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
  • Kept all areas neat, clean and properly sanitized
  • Kept notes of behavior issues, food served and medications administered to children
  • Helped children develop motor skills in preparation for preschool and kindergarten
  • Managed program paperwork and child records to comply with state requirements.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Reviewed and evaluated new and current programs to determine effectiveness and compliance with state, local, and federal regulations and recommended any necessary modifications.
Customer Service RepresentativeMacys.Com - Costa Mesa, CA10/2013 - 04/2016
  • Cooperated with sales representatives during customer interactions, driving sales and partnerships to increase revenue
  • Maintained up-to-date knowledge of our products and services and applied to customer interactions
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
  • Maintained statistical database of customers using our systems for types of customer complaints, resolutions offered by organization, and satisfaction rating by customer
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Customer Care RepresentativeTelenor Group - Lahore, Punjab01/2007 - 04/2011
  • Telenor Group is an international provider of tele, data and media communication services. 9 markets worldwide. 165 years of history. 180 million subscribers
  • Maximized business potential by providing excellent customer service and ensuring client retention
  • Managed all sales plan activities, including new products and services, resulting in generating new revenue
  • Updated sales strategies and marketing channels to increase overall profitability
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Branded products through effective salesmanship and maintained long-term relationships with clients
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
  • Demonstrated products and specific features at customer locations and special events
Front Office ManagerHotel One - Sialkot, Punjab01/2004 - 01/2007
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Interpreted management directives to define and document administrative staff processes.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Resolved issues through active listening and open-ended questioning, escalating major problems.
  • Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
  • Achieved all specific team objectives and collection activity.
Education
Associate of Science: Business Administration And ManagementLos Angeles Harbor College - 1111 Figueroa Place Wilmington, California 90744Expected in 06/2021

Early Childhood Education:

CH DEV 1, CH DEV 2, CH DEV 3, CH DEV 10, CH DEV 11

Bachelor of Arts: Arts EducationPunjab University - Lahore, Pakistan
Certifications
  • Certified Childcare Director, Texas Health and Human Services
  • Certified California CCIP (Child Care Initiative Project) on June 22, 2019 Completed 25 training hours of California Child Care Initiative Project On June 22, 2019. Child Care Council of Los Angeles County.
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Resume Overview

Companies Worked For:

  • Kiddie City Child Care
  • Macys.Com
  • Telenor Group
  • Hotel One

School Attended

  • Los Angeles Harbor College
  • Punjab University

Job Titles Held:

  • Childcare Provider
  • Customer Service Representative
  • Customer Care Representative
  • Front Office Manager

Degrees

  • Associate of Science : Business Administration And Management
    Bachelor of Arts : Arts Education

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