Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Versatile professional with history of success building and retaining talented teams of up to 10. Equipped with a strong background overseeing food services operations within fast-food environments. Adept at promoting team collaboration and support, ensuring proper implementation and up-selling of new menu items. Committed to addressing the needs and preferences of diverse customers in alignment with brand standards.

  • Creative arts talent
  • Recordkeeping requirements
  • Age-appropriate activities
  • Behavior management techniques
  • Customer service best practices
  • Hiring and training
  • Influencing and persuasive
  • Supervisory skills
  • Full service restaurant background
  • Organization and prioritization
  • Adaptable
Childcare Provider, 05/2018 to 05/2020
The Boar's HeadCharlottesville, VA,
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
  • Secured indoor and outdoor premises to protect children under care.
  • Improved group and individual behavior with positive management strategies.
  • Provided exceptional care to groups of up to 6 children between ages 0 and 12.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Incorporated music and art activities to encourage creativity and expression.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Kept children safe and secure at all times.
  • Maintained organized and clean classroom and work areas.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Enforced rules to teach manners and maintain safe environment.
  • Recorded information about behavior, food served and medications administered.
  • Assisted children in developing fine motor skills in preparation of preschool and kindergarten.
Team Member, 10/2017 to 05/2018
Kitchen UnitedWestwood, CA,
  • Built and maintained effective working relationships with peers and upper management.
  • Corrected issues in timely manner to maintain productivity goals.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Organized food preparation stations and replenished supplies to maximize efficiency.
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
  • Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
  • Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Executed all daily tasks and assisted other team members when needed.
Team Leader Manager, 08/2013 to 07/2017
Fedex Cross BorderEastaboga, AL,
  • Reviewed employee performance every month and delivered constructive feedback to improve weaknesses.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Automated office operations, managed client correspondence and tracked records.
  • Increased overall team efficiency and productivity.
  • Supervised and trained cleaning service team members to provide exceptional service, driving retention and satisfaction.
Front of House Manager, 06/2010 to 07/2013
Hyatt Hotels Corp.Santa Cruz, CA,
  • Handled guest complaints quickly, and efficiently maintaining positive dining experience for everyone.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Delegated tasks to waitstaff to maintain optimal workflow.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Developed goals and plans to prioritize, organize and accomplish daily service tasks.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Interviewed, hired and trained new employees.
Education and Training
High School Diploma: , Expected in 06/2010
Southern Alamance High - Graham, NC

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Resume Overview

School Attended

  • Southern Alamance High

Job Titles Held:

  • Childcare Provider
  • Team Member
  • Team Leader Manager
  • Front of House Manager


  • High School Diploma

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