Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Versatile professional with history of success building and retaining talented teams of up to 10. Equipped with a strong background overseeing food services operations within fast-food environments. Adept at promoting team collaboration and support, ensuring proper implementation and up-selling of new menu items. Committed to addressing the needs and preferences of diverse customers in alignment with brand standards.
Skills
Creative arts talent
Recordkeeping requirements
Age-appropriate activities
Behavior management techniques
Customer service best practices
Hiring and training
Influencing and persuasive
Supervisory skills
Full service restaurant background
Organization and prioritization
Adaptable
Experience
Childcare Provider, 05/2018 to 05/2020 The Boar's Head – Charlottesville, VA,
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
Secured indoor and outdoor premises to protect children under care.
Improved group and individual behavior with positive management strategies.
Provided exceptional care to groups of up to 6 children between ages 0 and 12.
Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
Balanced schedules to provide optimal rest, play and educational periods.
Incorporated music and art activities to encourage creativity and expression.
Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
Kept children safe and secure at all times.
Maintained organized and clean classroom and work areas.
Discussed new developments, misbehavior and concerns with parents or guardians.
Enforced rules to teach manners and maintain safe environment.
Recorded information about behavior, food served and medications administered.
Assisted children in developing fine motor skills in preparation of preschool and kindergarten.
Team Member, 10/2017 to 05/2018 Kitchen United – Westwood, CA,
Built and maintained effective working relationships with peers and upper management.
Corrected issues in timely manner to maintain productivity goals.
Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Prepared food items such as deli and hot sandwiches to meet customer specifications.
Organized food preparation stations and replenished supplies to maximize efficiency.
Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Executed all daily tasks and assisted other team members when needed.
Team Leader Manager, 08/2013 to 07/2017 Fedex Cross Border – Eastaboga, AL,
Reviewed employee performance every month and delivered constructive feedback to improve weaknesses.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Automated office operations, managed client correspondence and tracked records.
Increased overall team efficiency and productivity.
Supervised and trained cleaning service team members to provide exceptional service, driving retention and satisfaction.
Front of House Manager, 06/2010 to 07/2013 Hyatt Hotels Corp. – Santa Cruz, CA,
Handled guest complaints quickly, and efficiently maintaining positive dining experience for everyone.
Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
Delegated tasks to waitstaff to maintain optimal workflow.
Improved customer service by setting expectations and coaching employees on proper service etiquette.
Developed goals and plans to prioritize, organize and accomplish daily service tasks.
Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Oversaw employee recruiting, hiring, performance management and discipline.
Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Assigned work tasks and activities, prepared schedules and managed staffing.
Interviewed, hired and trained new employees.
Education and Training
High School Diploma: , Expected in 06/2010 Southern Alamance High - Graham, NC GPA:
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