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Child Welfare Employee Licensure (CWEL) Acting Administrator Resume Example

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CHILD WELFARE EMPLOYEE LICENSURE (CWEL) ACTING ADMINISTRATOR
Professional Summary
Skills
Certifications
Licensed Social Worker (Illinois License number 150.012472) *Licensed Clinical Social Worker Licensure pending exam *Microsoft Office, Crystal Reports and ERES report writing software *American Heart Association AED certified (Adult & Child CPR/First Aid/AED)
Work History
Governors State University/DCFS – Springfield, Illinois
Child Welfare Employee Licensure (CWEL) Acting Administrator, 01/2014 to Current
Manager, 01/2010 to 01/2014
  • Responsible for the Administration of the Office of the Child Welfare Employee Licensure program for approximately 13,000 child welfare employees statewide.
  • Prepare CWEL report for annual Office of Inspector General Report to the General Assembly.
  • Develop policy, procedure and forms.
  • Final approval on licensure decisions.
  • Prepare denial letters and notify appropriate parties.
  • Review and approve background clearances for all licensees.
  • Conduct Board meetings and Emergency Licensure Review Team Meetings.
  • Manage the complaint process for all CWEL licensure violations, suspensions and revocations.
  • Present case documentation at Board meetings and Emergency Licensure Review Team meetings.
  • Prepare reports for executive management.
  • Monitor compliance of all board requirements for Ethics and the Open Meetings Act.
  • Collaborate with Private Agency Supervisors and executive staff, DCFS Legal, Office of Employee Services, Central Office of Licensing, Administrative Hearings Unit, Office of Information and Technology Services and other Executive staff.
  • Serve as back up for Senior Manager Registration, Communications and Reception Unit.
Manager, 07/2009 to 11/2010
  • Responsible for the administration and workflow of the statewide Registration, Communication and Reception Unit for the Department.
  • Registration Unit processes over one million registrations per year.
  • Provided direct supervision and staff development training to Customer Service Representatives and Temporary Staff.
  • Monitored and provided support for de-escalation of problem calls and emails from the Customer Service Representatives.
  • Developed policy and procedure.
  • Managed test score and training record retention for all training provided by the Department.
  • Responsible for the creation, implementation and monitoring of complex tracking systems and datasets.
  • Provided training for users and staff on new components of the Statewide Learning Management System and other specialized topics.
  • Served as back up to Senior Manager Technology and E-Learning Unit.
Program Coordinator, 01/2003 to 06/2009
  • Assisted with management and supervision of Department Registration Unit.
  • Managed logistics, scheduling, registrations and site coordination for 32 Learning Collaborative Communities statewide.
  • Managed statewide Residential Facility compliance of mandated Burgos Training (approximately 4000 individuals).
  • Assisted with the design and implementation of statewide on-line learning management and training system.
  • Developed and provided training on each component of new statewide learning management system.
  • Coordinated development of on-line learning modules and management of subject matter expert workgroups.
  • Managed the DCFS staff and Foster Parent Lending Library including purchasing for central and regional staff libraries, writing abstracts, updating catalogs, and developing policy and procedures.
  • Provided on-line and classroom based training to internal Office of Training and child welfare staff.
  • Created on line assessment tools, training, and program evaluations for the Training Division Research, Evaluation and Testing Unit.
Program Coordinator, 07/2001 to 01/2003
  • Coordinated statewide subject matter expert workgroups for curriculum development and test bank questions.
  • Created assessment tools and program evaluations for the Division of Training.
  • Compiled and disseminated evaluation results to management.
  • Researched and created clinically focused mental health tip sheets for DCFS staff and Foster Caregivers.
  • Managed the DCFS staff library and training curriculum archives.
  • Managed the sponsor license renewal process with the Illinois Department of Financial and Professional Regulation (Social Work, Professional Counseling, Marriage and Family Therapy, and IAODAPCA) Registrar Database Administration Unit.
Registrar Specialist, 07/1998 to 07/2001
  • Managed Public Act 85-206 compliance.
  • Created and disseminated training and management reports.
  • Served as the data base administrator for Pathlore database ( Training records database).
Job Coach/Life Skills Instructor, 10/1996 to 07/1998
Land of Lincoln Goodwill Industries – Springfield, Illinois
  • Provided case management and on site job supervision of developmentally disabled and mentally ill individuals employed in the Supported Employment Program.
  • Created individual program plans and supporting documentation for Supported Employment clients.
Co-Sales Manager, 01/1995 to 01/1996
Limited Stores, Inc – Springfield, Illinois
  • Supervised approximately 40 full and part-time staff.
  • Responsible for overall management of high volume retail store including:.
  • interviewing and personnel processes.
  • inventory control and compiled fiscal reports as required by corporate office.
  • training all staff.
  • auditing registers nightly and preparing deposits daily.
  • evaluating staff and setting appropriate goals for staff.
Sales Associate-Department Manager, 01/1992 to 01/1995
Wal-mart Stores, Inc – Macomb, Illinois
  • Supervision of approximately 25 full and part time staff.
  • Responsible for.
  • inventory control and customer service for three departments.
  • Scheduling, and ensuring staff coverage.
  • customer service and staff support.
Education
Masters of Social Work: 2006
University of Illinois - Urbana, Illinois
Bachelors of Science: Psychology, 1994
Western Illinois University - Macomb, Illinois
Psychology
Affiliations
Human Services Education Council *National Association of Social Workers, Illinois *Presenter, Illinois National Association of Social Workers Conference ( November 2011)
Interests
Girls on the Run Coach ( 2010 to present) *Girl Scout Troop Leader, Girl Scouts of Central Illinois Council (2006-2013) *Commissioned Stephen Minister (2006-2009) and group facilitator ( 2008 - 2009) *Small Groups Leader (2005- 2009) and group leader coach ( 2006-2009)
Additional Information
  • COMMUNITY VOLUNTEER EXPERIENCE *Girls on the Run Coach ( 2010 to present) *Girl Scout Troop Leader, Girl Scouts of Central Illinois Council (2006-2013) *Commissioned Stephen Minister (2006-2009) and group facilitator ( 2008 - 2009) *Small Groups Leader (2005- 2009) and group leader coach ( 2006-2009)
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Resume Overview

Companies Worked For:

  • Governors State University/DCFS
  • Land of Lincoln Goodwill Industries
  • Limited Stores, Inc
  • Wal-mart Stores, Inc

School Attended

  • University of Illinois
  • Western Illinois University

Job Titles Held:

  • Child Welfare Employee Licensure (CWEL) Acting Administrator
  • Manager
  • Program Coordinator
  • Registrar Specialist
  • Job Coach/Life Skills Instructor
  • Co-Sales Manager
  • Sales Associate-Department Manager

Degrees

  • Masters of Social Work : 2006
    Bachelors of Science : Psychology , 1994

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