Child Protective Services Investigator resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly adaptable professional with a positive attitude and to stay calm and nonjudgmental in any situation. Detail-driven when it comes to documenting instances of abuse and neglect and completing the required forms. Respected Child Protective Investigator experienced in managing emergency placements with composure.
Skills
Case Management
Abuse and Neglect Investigation
Culturally-Sensitive
Effective Customer Communication
Writing and Verbal Communication
Client Engagement and Assistance
Client Documentation
Client Needs Assessment
Service Planning
File Management
Microsoft Office Suite
Education and Training
StromanNew York, Brooklyn, NYExpected in 06/2016 ā āSkinner Institute
CASAC-T Certified sober and recovery coach: - GPA:
College of New Rochelle, TheNew Rochelle, NYExpected in 05/2016 ā āBachelor of Science:Social Sciences - GPA:
Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
Investigated each child's living environment to determine whether home was safe or presented risks.
Documented case information by completing forms promptly and filing with appropriate agencies.
Maintained confidentiality through stringent handling of charts and data.
Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
Attended hearings with victims to provide emotional support.
Interfaced with local court system, attending court proceedings and working directly with attorneys.
Advocated for victims during difficult situations by filing police reports and connecting to needed services.
Neogenomics Laboratories - Property Manager Houston, TX, 08/2003 - Current
Responsible for all operational and administrative aspects of facilities management encompassing upkeep, repairs, bookkeeping, accounts receivable/payable, legal contracts, insurance provider/vendor/contractor relations, etc
Screen and vet potential tenants to determine appropriateness and eligibility for placement in rental units
Negotiate and finalize lease agreements
Establish move-in/out dates and conduct inspections to create punch list to ensure units are ready to be occupied structures and all infrastructure systems; commence preemptive corrective action when necessary to avoid violations
Worked with on-site and remote service providers to support tenants requesting accommodations.
Interact with FDNY/ECB/DOB and all NY City agencies to maintain building codes and correct inadvertent violations.
Samaratin Daytop Village - Case Management Specialist City, STATE, 09/2017 - 11/2020
Provide referral source of housing, entitlements, educational, medical, social service, job fair, etc
Establishes professional relationships with clients; engages them in permanency services and ensures client confidentiality.
Protected patient data in alignment with HIPAA privacy protocols.
Reviews all documentation establishing clients' eligibility for program and pre-screen for non-shelter alternatives
Creates and maintains client files and provides all required information for weekly/ monthly/quarterly and annual reports
Conducts initial intake and Bio-psycho-social assessment of clients and clients' families' needs and periodic reassessments
Prepares initial and periodic revisions of independent living plans including short-term and long-term client goals
Assists clients in attaining their goals by referring them to permanent housing opportunities, identifying and locating community resources for clients and by making referrals to appropriate services.
Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
New York City Human Resources Administration - Eligibility Specialist Ill/Job Opportunity Specialist City, STATE, 04/1999 - 01/2007
Pre-screened participants and conducted face-to-face interviews to determine initial and continuing eligibility for
financial and employment-related services to promote individual and family self-sufficiency
Adhered to state/federal laws and agency procedures; utilized Access-based system to input background information
derived from interviews to determine eligibility for grant issuance, emergency housing and job opportunity incentives
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