Child Protective Services Investigator resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Seasoned Business Owner/Operator well-versed in technical nuances and details governing top-notch organizational policy. Hands-on approach to drafting strategy and cultivating talent to meet complex, varying expectations. Brings strong business acumen, cultivated over more than 20-year period to deliver superior day-to-day business performance. Real-world practical experience serving suppliers, contractors and customers alike to streamline operations.

  • Writing and verbal communication
  • Crisis situations
  • Client engagement and assistance
  • File management
  • Client needs assessment
  • Individual and family counseling
  • Microsoft Office Suite
  • MS Office
  • Collaboration
  • Multitasking abilities
  • Teamwork
  • Critical thinking
  • Microsoft Office
  • Operations management
  • Tactical planning
  • Contract management
  • Strategic marketing
  • Competitor trend research
  • Strategic planning
  • Project Management
  • Search Engine Optimization
  • Budgeting
  • Consulting
  • Business administration
  • Customer Relations
  • Business Development
  • Financial Management
  • Staff Management
Lamar University Beaumont, TX Expected in 05/1999 Bachelor of Science : Criminal Justice - GPA :
Work History
Cedar Fair Entertainment Company - Child Protective Services Investigator
Allentown, PA, 02/2000 - Current
  • Remained objective in handling each case, especially when children and families were in high-stress situations.
  • Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
  • Documented data and completed accurate updates to case records.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
PDQ Professional Services - Sole Proprietor
City, STATE, 01/1990 - Current
  • Devised processes to boost long-term business success and increase profit levels.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Input income and expense details into database to track business finances and address variances.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Optimized team hiring, training and performance.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Frequently studied market to keep abreast of new industry trends.
  • Outlined finances, goals and daily operations of company in detailed business plans.
  • Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Coached and mentored employees through effective recruitment, hiring and goal setting methods.
  • Used business software packages to maintain files and administrative records.
  • Determined best courses of action for company based on regional market trends and demands.
  • Achieved financial savings through powerful cost reduction strategies.
Beaumont Isd - Bus Driver
City, STATE, 08/1993 - 06/1999
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Maintained Texas driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
  • Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
  • Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Obeyed federal, Texas and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
  • Completed daily reports covering trip details, vehicle maintenance actions and any reportable incidents.
  • Followed schedules precisely to completely daily routes.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported any serious concerns to supervisor.

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Resume Overview

School Attended

  • Lamar University

Job Titles Held:

  • Child Protective Services Investigator
  • Sole Proprietor
  • Bus Driver


  • Bachelor of Science

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