Child Protective Services Investigator resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Seasoned Business Owner/Operator well-versed in technical nuances and details governing top-notch organizational policy. Hands-on approach to drafting strategy and cultivating talent to meet complex, varying expectations. Brings strong business acumen, cultivated over more than 20-year period to deliver superior day-to-day business performance. Real-world practical experience serving suppliers, contractors and customers alike to streamline operations.
Skills
Writing and verbal communication
Crisis situations
Client engagement and assistance
File management
Client needs assessment
Individual and family counseling
Microsoft Office Suite
MS Office
Collaboration
Multitasking abilities
Teamwork
Critical thinking
Microsoft Office
Operations management
Tactical planning
Contract management
Strategic marketing
Competitor trend research
Strategic planning
Project Management
Search Engine Optimization
Budgeting
Consulting
Business administration
Customer Relations
Business Development
Financial Management
Staff Management
Education
Lamar UniversityBeaumont, TXExpected in 05/1999 ā āBachelor of Science:Criminal Justice - GPA:
Work History
Cedar Fair Entertainment Company - Child Protective Services Investigator Allentown, PA, 02/2000 - Current
Remained objective in handling each case, especially when children and families were in high-stress situations.
Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
Documented data and completed accurate updates to case records.
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
PDQ Professional Services - Sole Proprietor City, STATE, 01/1990 - Current
Devised processes to boost long-term business success and increase profit levels.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Consulted with customers to assess needs and propose optimal solutions.
Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
Kept all building areas and equipment functional and well-organized to promote business performance.
Input income and expense details into database to track business finances and address variances.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Optimized team hiring, training and performance.
Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Promoted business via social media to generate leads and maximize brand identity.
Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Frequently studied market to keep abreast of new industry trends.
Outlined finances, goals and daily operations of company in detailed business plans.
Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
Maintained up-to-date administrative records to monitor operational conditions.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Coached and mentored employees through effective recruitment, hiring and goal setting methods.
Used business software packages to maintain files and administrative records.
Determined best courses of action for company based on regional market trends and demands.
Achieved financial savings through powerful cost reduction strategies.
Beaumont Isd - Bus Driver City, STATE, 08/1993 - 06/1999
Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Transported passengers safely along prescribed routes according to tight schedules.
Maintained Texas driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
Inspected emergency equipment and verified safe working order for student and driver use.
Obeyed federal, Texas and local traffic laws and regulations to enable safe transportation outcomes for participants.
Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
Completed daily reports covering trip details, vehicle maintenance actions and any reportable incidents.
Followed schedules precisely to completely daily routes.
Checked vehicle daily for maintenance needs, personally handled common upkeep and reported any serious concerns to supervisor.
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