SENIOR MANAGEMENT EXECUTIVE Proven turnaround manager. Documented achievements in financial management, strategic marketing, and service expansion. Extensive business background in revenue growth. Senior executive with verifiable year-after-year success achieving revenue, profit, and market growth objectives within start-up, turnaround, and rapid-change environments. Extensive experience with health care entities in a highly competitive market. Successful leader with extensive experience in building strategic relationships. Proven success in corporate compliance program development and oversight. Operations Management **Strategic Planning & Revenue Cycle Management **Performance & Quality Standards **Health Information Technology/Meaningful Use Experience **P&L Management/Budget Planning **Change Management **Strategic Partnerships *
CHIEF EXECUTIVE OFFICER06/2013 to 10/2015
Turned around under-performing health center, taking the clinic from a $1.2M loss to a profit of more than $700,000 in less than 12 months.
Responsible for ensuring that the organization fulfilled its vision, mission, goals and strategic direction by managing all key components of the health center's operations.
Bottom Line Improvement *Took business from a fiscal year end loss of over $1.2M to a profit of more than $700,000 in 10 months; Strategies employed included: Negotiated reduced pay-off plans with vendors holding large, outstanding invoices; Increased service revenue by implementing clearly defined productivity expectations; Eliminated unnecessary expenses; Analyzed fee structure, raised fees where business dictated & expanded services in areas with highest profitability; Raised revenues through non-traditional sources toward goal of improving clinic's bottom line quickly and looking toward the long-term sustainability of the clinic's operations.
Operations Re-engineering *Led management team in identifying and correcting major inefficiency with clinic's Electronic Health Record (EHR).
Implemented imaging system and moved health center to a totally paperless system.
Set up clinic-wide policy & procedure system with electronic access.
Developed electronic training courses by position in conjunction with post-training assessment tools.
Established "management by objectives" procedures, including individual, department and organizational dashboards for enhanced transparency and accountability.
Utilized business process reengineering , using technology to improve data dissemination & decision-making, to reduce costs & visit cycles, while improving care quality.
Launched a successful rebranding process that resulted in increased brand awareness, improved the health center's reputation in the community, and stimulated company growth.
Revenue & Profit Growth *Reversed losses to profit ending the most recent fiscal year with a profit of just over $1M.
Increased productivity by 39% in four months. Financial Performance *In less than 22 months, took clinic from < 8="" days="" cash="" on="" hand="" to="" 74="">
Reduced A/P outstanding from $1.2M to $132,000.
Improved Current Ratio from < 1.0="" to="">
VP01/2009 to 06/2013
Responsible for planning, developing, evaluating and overseeing the systems that support the day-to-day operations of the health center.
Responsibilities included oversight of systems and technologies that helped create optimal patient access to services in all health center departments, as well as responsibility for the organization's finance department.
Ensured that the entire organization operated within compliance of all state and federal regulations.
Led the operational growth arising from the implementation of initiative and strategic plans.
Operation Expansion *More than doubled clinic capacity through the management and completion of two capital construction projects.
Increased clinic capacity through writing an expansion grant to extend clinic hours to 10 pm Monday through Friday.
Created a centralized call center to address the need for standardized scheduling/intake processes.
New Program Development *Developed organization's corporate compliance program implementing quarterly audits across high risk areas with results presented to the Chief Executive Officer and the Board of Trustees.
Developed organization's Affirmative Action program in accordance with requirements set forth by the Department of Labor.
Implemented new hiring processes and post-hiring processes, including the use of interview matrices and personality style testing to assist with on-boarding of new staff.
Change Management Led the health center through the installation and implementation of its EHR with 100% of staff implementing on schedule.
HUNTER HEALTH CLINIC, INCWichita, KS06/2004 to 10/2015
7.6M Community Health Center with three locations in Wichita, Sedgwick County, Kansas; provided 68,200 visits in calendar year 2014 through the delivery of primary health care services, including medical, dental, mental health and substance abuse services.
Pollard-Licklider Clinic / Heartspring / Community Youth Homes, Inc. / CPC Great Plains Hospital / Sunflower Child Advocacy CenterDEVELOPMENT DIRECTOR06/2004 to 06/2009
Created and provided oversight for the implementation of a strategic approach to fundraising which included major gifts, corporate donations, grant solicitation and in-kind resources.
Collaborated with the Chief Executive Officer on the creation of a fund development plan toward the goal of increasing revenues to support the strategic direction of the organization.
Planned and executed special fundraising events as specified in the fund development plan.
Revenue Growth *Increased revenue by 50% within four (4) years through grant fund development.
Team Development *Developed grants management review process to include key program staff and a thorough review of progress made toward all targets.
Organization Promotion *Facilitated the first annual fundraising event for the clinic raising almost $10,000 in its first year.
Functional leadership positions in healthcare and service organizations.
Duties included program evaluation, fund development, budget management, staff recruitment and training, personnel management, developing and managing marketing campaigns, and author of a new-start grant that funded a Child Advocacy Center in Butler County, Kansas.
Bachelor of Arts (BA):Political ScienceWICHITA STATE UNIVERSITY, Wichita, KSPolitical Science
Master of Arts (MA):Experimental PsychologyWICHITA STATE UNIVERSITY, Wichita, KSExperimental Psychology
Doctor of Philosophy (PhD):Community PsychologyWICHITA STATE UNIVERSITY, Wichita, KSCommunity Psychology
A/P, approach, budget management, business process reengineering, call center, Change Management, Community Health, decision-making, delivery, direction, finance, Financial, forth, Functional, fundraising, grants, hiring, imaging, Team Development, leadership, managing, marketing, mental health, access, organizational, personnel management, processes, Profit, Program Development, program evaluation, progress, Promotion, quality, recruitment, Re-engineering, scheduling, strategic, strategic plans, vision, author, year end