chha resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
  • Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills.
  • Keep medical office operations smooth and efficient by organizing files, scheduling appointments and assisting staff and patients.
  • Highly-dependable individual with sound understanding of medical laws and ethics. Superior communication and organization skills. Possessing personable, honest and compassionate demeanor.
  • Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
  • Exemplary Crew Member offering dynamic skills in client engagement, food safety and inventory restocking. Highly-trained individual experienced in operating kitchen machinery.
  • Qualified Personal Care professional specializing in helping clients with medication concerns and management. Skilled at providing mobility and personal care support, administering medications and organizing appointments. Diligent about keeping personal areas clean and organized for client safety.
  • Flexible and adaptable Home Health Aide experienced in catheter insertion and removal, as well as tube feedings and medications.
  • Clinical Director with a track record of managing personnel, finances, facility operations and admissions while providing the highest quality care.
  • Care plan management
  • Administering medication
  • Compassionate client care
  • Behavior redirection
  • Case management experience
  • Schedule and calendar management
  • Scheduling
  • Therapy planning
  • Payment coordination
03/2017 to Current
CHHA Five Guys Valdosta, GA,
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Assisted patients with such tasks as daily living and care of plan to alleviate burden on family members.
  • Prepared high-quality nutritious meals for patients and conditions to promote better overall health and improve eating habits.
  • Worked to improve patient outlook and daily living through compassionate care.
01/2016 to 07/2017
Crew Member Unitypoint Health Fort Dodge, IA,
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Kept activities moving smoothly by coordinating schedules and personnel.
  • Organized and restocked supplies to support operations and team productivity.
  • Cleaned and washed equipment to maintain excellent functionality and productivity.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Accepted and processed payments via credit card and cash worth daily.
  • Coordinated with management to understand project needs and provide needed support to meet targets.
05/2014 to 12/2015
Medical Receptionist Apex Systems Chubbuck, ID,
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Maximized office efficiency by answering incoming calls daily to provide office information and transfer calls to desired personal.
  • Scheduled and confirmed patient appointments
  • Prepared and sent financial statements to support bookkeeping functions.
  • Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
  • Straightened up the waiting room so that it remained neat and organized.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Informed patients of financial responsibilities prior to rendering services.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
09/2010 to 04/2012
Customer Service Representative Walmart City, STATE,
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Reviewed account and service histories to identify trends and issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Answered calls daily and directed to designated individuals or departments.
  • Addressed customer service inquiries quickly and accurately.
Education and Training
Expected in 06/2010
High School Diploma:
Barnegat High School - Barnegat, NJ
Expected in 04/2017
: Home Health Aide
Cavalier Senior Care - Manahawkin, NJ,

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Resume Overview

School Attended

  • Barnegat High School
  • Cavalier Senior Care

Job Titles Held:

  • CHHA
  • Crew Member
  • Medical Receptionist
  • Customer Service Representative


  • High School Diploma

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