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Checker Resume Example

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CHECKER
Professional Summary

Customer service professional skilled in training staff and establishing rapport with guests. Self-motivated with exceptional communication and computer abilities. Extremely self-motivated and a person that enjoys learning and can be coached.

Work History
United Supermarkets- Checker
San Angelo, TX02/2018 - Current
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Directed incoming calls to internal personnel and departments, routing to the best-qualified entity to respond to callers' needs.
  • Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Responded to all customer inquiries thoroughly and professionally.
  • Educated customers about the brand to incite excitement about the company's mission and values.
United Supermarkets- Guest Service Associate
San Angelo, TX02/2018 - Current
  • Assisted guests by furnishing information and directions to various areas of the property including the correct area, coffee shop, and dining areas.
  • Greeted daily guests and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Responded to customer requests for products, services, and company information.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Showed superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
United Supermarkets- Shift Lead Supervisor
San Angelo, TX02/2018 - Current
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • During peak business times, I was responsible for ensuring that guests are being taken care of in a quick manner by being on the front end and filling in where needed.
  • I manage the front end schedule to ensure team members are sent on breaks at the appropriate time and ensure they are sent home on time.
  • I assist in the cleanliness and appearance of the entire front-end, including check stands, floors, exterior front of the store, parking lot, etc.
  • I assist with overall guest and team member safety.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services, and organization.
  • Supervised and led employees to high-performance levels.
United Supermarkets- Produce Clerk
Snyder, TX02/2017 - 01/2018
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Readied items for sales floor stocking by affixing tags and preparing shelves.
  • Stayed current on available products, store promotions, and customer service policies to better assist with any need.
  • To prevent shrink, damage, and spoilage I went through the products daily.
  • I assisted with building product displays and ensure proper pricing and signage of products.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying the supervisor of discrepancies.
  • Performed cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Pleasantly greeted customers and provided prompt and courteous service at all times.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Cleaned and sanitized all work surfaces and equipment in accordance with company guidelines.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
Skills
  • Product restocking
  • Money handling
  • Employee relations
  • Skilled problem solver
  • Positive and friendly
  • Natural leader
  • Cash handling and management
  • Detail-oriented
  • Planning and Organization
  • Credit card transactions
  • Money handling abilities
  • Goal-oriented
  • Training and development
  • Quality control
  • Wire transfers
Education
Western Texas CollegeSnyder, TX12/2018Associate of Arts
  • Graduated with 2.837 GPA
Angelo State UniversitySan Angelo, TXExpected in 05/2020BBA: Business Management
  • Dean's List Fall semester of 2019
  • Minored in Criminal Justice
  • Graduated with 3.11 GPA
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Resume Overview

Companies Worked For:

  • United Supermarkets

School Attended

  • Western Texas College
  • Angelo State University

Job Titles Held:

  • Checker
  • Guest Service Associate
  • Shift Lead Supervisor
  • Produce Clerk

Degrees

  • Associate of Arts
    BBA : Business Management

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