Checker Resume Example
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CHECKER
Professional Summary
Customer service professional skilled in training staff and establishing rapport with guests. Self-motivated with exceptional communication and computer abilities. Extremely self-motivated and a person that enjoys learning and can be coached.
Work History
Coca-Cola Bottling Co. Consolidated- Checker
Staunton , VA02/2018 - Current
Staunton , VA02/2018 - Current
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted customers with prompt and polite support in-person and via telephone.
- Directed incoming calls to internal personnel and departments, routing to the best-qualified entity to respond to callers' needs.
- Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Responded to all customer inquiries thoroughly and professionally.
- Educated customers about the brand to incite excitement about the company's mission and values.
Busch's, Inc.- Guest Service Associate
Dexter , MI02/2018 - Current
Dexter , MI02/2018 - Current
- Assisted guests by furnishing information and directions to various areas of the property including the correct area, coffee shop, and dining areas.
- Greeted daily guests and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Provided primary customer support to internal and external customers in a fast-paced environment.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Showed superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
Paradies Lagardère Travel Retail- Shift Lead Supervisor
Morrisville , NC02/2018 - Current
Morrisville , NC02/2018 - Current
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- During peak business times, I was responsible for ensuring that guests are being taken care of in a quick manner by being on the front end and filling in where needed.
- I manage the front end schedule to ensure team members are sent on breaks at the appropriate time and ensure they are sent home on time.
- I assist in the cleanliness and appearance of the entire front-end, including check stands, floors, exterior front of the store, parking lot, etc.
- I assist with overall guest and team member safety.
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services, and organization.
- Supervised and led employees to high-performance levels.
Dierbergs- Produce Clerk
Saint Peters , MO02/2017 - 01/2018
Saint Peters , MO02/2017 - 01/2018
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
- Readied items for sales floor stocking by affixing tags and preparing shelves.
- Stayed current on available products, store promotions, and customer service policies to better assist with any need.
- To prevent shrink, damage, and spoilage I went through the products daily.
- I assisted with building product displays and ensure proper pricing and signage of products.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying the supervisor of discrepancies.
- Performed cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Pleasantly greeted customers and provided prompt and courteous service at all times.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Cleaned and sanitized all work surfaces and equipment in accordance with company guidelines.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
Skills
- Product restocking
- Money handling
- Employee relations
- Skilled problem solver
- Positive and friendly
- Natural leader
- Cash handling and management
- Detail-oriented
- Planning and Organization
- Credit card transactions
- Money handling abilities
- Goal-oriented
- Training and development
- Quality control
- Wire transfers
Education
Western Texas CollegeCity, State12/2018Associate of Arts
- Graduated with 2.837 GPA
Angelo State UniversityCity, StateExpected in 05/2020BBA: Business Management
- Dean's List Fall semester of 2019
- Minored in Criminal Justice
- Graduated with 3.11 GPA
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Resume Overview
School Attended
- Western Texas College
- Angelo State University
Job Titles Held:
- Checker
- Guest Service Associate
- Shift Lead Supervisor
- Produce Clerk
Degrees
- Associate of Arts
BBA : Business Management
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