To migrate into a new career field where I can apply my varied interests and skills. My long term objective is to gain a position in a company where I canprovide my best performance and advance within the company.
Microsoft, Excel, power point, CISCO, PDF, communication, customer service.
Chauffeur January 2013 to CurrentCltExpress － Charlotte, NC
Provided excellent customer service by being a source of knowledge to my clients in the history of Charlotte, tourist attractions, and various other site specific topics.
Ensured our customer retention rate was high by creating lasting impressions with clients.
Handled the majority of VIP clients, and worked alongside security to provide our VIPs with safe and reliable transportation.
Recognized as Employee of the Month for three consecutive months.
Family Service Counselor January 2011 to January 2013Service Corporation International － Charlotte, NC
Won JD Powers score of excellence.
As a Sales Representative, I strived to meet monthly sales goals while providing the highest customer satisfaction.
Required to perform certain Data Entry services such as entering the contracts for each sale with CISO software.
Achieved the Highest Sales Award for the district.
Weigh Master January 2008 to January 2011Hedrick Industries － Lilesville, NC
Each day I performed duties as a Heavy Equipment Operator on various projects in the company.
I was a lead worker for the opening for a new granite quarry.
Promoted to Weigh Master shortly before the new quarry opening.
This position required me to perform several manager duties.
Each day as a Weigh master, I was expected to not only input all company project data into our filing system, but review all files for errors before submission.
Associate January 2010 to January 2013Pottery Barn Northlake － Charlotte, NC
Stockroom Operations While initially hired as an associate, I was promoted to Assistant Stock Manager during peak times of business.
Assisted in managing personnel and providing training for new associates.
Provided the best customer service possible by retaining product information, answering all questions clients may pose, while ensuring I met high sales goals.
Recognized several times as Employee of the Month.
Manager January 2009 to January 2010New York & Company － Charlotte, NC
During my role as a stock associate I was promoted to stock manager.
I was required to oversee four stock associates and train all new hires.
As manager I was able to develop a faster and more efficient way to process freight which is still in effect with the company.
Took the initiative to redesign the layout of the stock room to provide premium customer service.
Ensured that each day I was building a team that would perform and accomplish daily tasks to the highest standard.
Outside of the stock room I assisted in customer relations by being well informed of the products, and making sure the store was in top condition.
Sales Clerk January 2007 to January 2009Whits Convenience Mart － Lilesville, NC
Customer Service was the main focus of my position.
In addition to face to face relations, I ensured the store was in top condition.
As the closing clerk, I was required to count down each register and fill out the daily reports.
These reports were then filed into the company system for review.
Sales and Delivery Associate January 2007 to January 2008NAPA Auto Parts － Wadesboro, NC
At NAPA, my goal was to be knowledgeable about all our parts and services.
Each day I had a varying route to drive for parts delivery and order pickup.
Ramp Agent January 2005 to January 2007Delta Airlines － Greensboro, NC
I accomplished my daily duties of loading and unloading aircraft.
After 2 months of employment I was trained and promoted to aircraft push back.
I soon transferred from the ramp to become a bag room specialist.
Education and Training
BS : Healthcare Administration, 2015Ashford University － Clinton, IAHealthcare Administration
Emergency Medical Technician (EMT-B) 2010
Certified Nursing Assistant (CNA)
Aircraft Technology Program : 2007Southern Piedmont Community College － Polkton, NC
Anson Flying Club 2005
FAA Private Pilot License Wadesboro, NC
Auto body Technician Program : 2005Guilford Tech － Greensboro, NC
High School Diploma : 2005Stanley Community College － Albemarle, NC
North Carolina Division of Non-Public Education Stanley Community College － Lilesville, NC
North Carolina Division of Non-Public Education Stanley Community College
Job Titles Held:
Family Service Counselor
Sales and Delivery Associate
BS : Healthcare Administration , 2015 Emergency Medical Technician (EMT-B) 2010
Certified Nursing Assistant (CNA) Aircraft Technology Program : 2007 Anson Flying Club 2005
FAA Private Pilot License Wadesboro, NC
Auto body Technician Program : 2005 High School Diploma : 2005
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