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Charles River Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Meticulous transportation professional bringing a proven history of efficiently inspecting buses before and after scheduled trips. Accustomed to refilling necessary vehicle fluids and reporting any maintenance needs. Strong knowledge of local routes and laws, demonstrated over [Number] years of industry experience. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Commercial driving
  • Map expertise
  • Project organization
  • Safety-conscious
  • Custodial services skills
  • Customer observations
  • Call center customer service
  • Defensive driving
  • Clean driving record
  • Supervision
  • Problem resolution
  • Safety and compliance
  • Customer focused-service
  • High-quality customer service
  • Desktop support
  • Application support
  • Customer service expert
  • Mac systems
  • MS Office
Work History
10/2020 to Current Charles River Community Action Organization | Helvetia, OR,
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered Number incoming calls daily to resolve Type and Type issues and schedule appointments.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
07/2019 to Current Bus Driver Vodafone | D, DE,
  • Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Conducted pre-trip inspections of bus for safe operation.
  • Obeyed federal, north Carolina and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Provided passenger assistance including collecting fares and offering schedule and route information.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed team communications and information for management meetings.
03/2011 to 06/2019 Assistant Manger McDonald's | City, STATE,
  • Monitored employee performance and developed improvement plans.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Increased sales revenues by [Number]% over [Timeframe] by promoting complementary products and educating customers about store promotions.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Coached team on effective upselling and cross-selling methods.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Mentored [Number]-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Supervised team of [Number] employees and provided feedback on performance.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Planned team-building exercises to increase employee performance and job satisfaction.
Education
Expected in 06/2010 GED | Wake Forest High School, Wake Forest, NC GPA:
Expected in 06/2013 Associate of Business Administration | Business Administration Earl C Celements , Morganfield, KY, GPA:

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Resume Strength

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  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Wake Forest High School
  • Earl C Celements
Job Titles Held:
  • Charles River
  • Bus Driver
  • Assistant Manger
Degrees
  • GED
  • Associate of Business Administration

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