centralized scheduler resume example with 14 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Dynamic Office Manager with [Number] years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness. Detail-oriented Assistant Manager offers more than [Number]-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Skills
Staff training and development
Time Management
Project management abilities
Customer relations
Customer rapport
Orientating and training
Experience
Centralized Scheduler , 10/2021 to Current American Advanced Management, Inc – Fresno, CA,
Established and implemented new procedures for standard maintenance scheduling.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Managed incoming telephone calls, took messages and directed callers to personnel.
Coordinated office schedules for new patients, diagnostic assessments and procedures.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Called patients to scheduleall appointments appointments, consistently double-checking information and availability.
Assistant Manager, 09/2020 to Current Wegmans Food Markets – Truxton, NY,
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Audited and processed credit card bills.
Maintained accounting ledgers by verifying and posting account transactions.
Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
Liaised with vendors and customers to confirm information and address client issues.
Followed company's strict rules and procedures to maintain data integrity and confidentiality.
Dental Office Manager, 10/2014 to 09/2020 Dental Care Alliance – San Antonio, TX,
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
Directed and oversaw office personnel activities.
Planned for major business changes, including system conversions and office moves.
Discussed performance-based objectives with department managers to determine contributory value of office programs.
Cultivated community relations and worked with teams to optimize programs.
Drafted manuals and resources for identifying access to services.
Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
Managed operations for 10-person dental practice, facilitating excellent patient support services, direction and guidance.
Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
Organized supply purchases, equipment upgrades and operating expenses.
Developed promotional programs to attract new patients.
Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
Handled all office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
Coordinated office operations to secure team compliance to optimal patient protections and administrative requirements.
Tracked stocks of office supplies and reordered materials to meet expected dental patient loads.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Managed all scheduling in busy Dental office.
Utilized active listening skills to quickly resolve problems and escalated larger issues to Dentists.
Managed schedule for staff and weekly appointments.
Managed daily operations within Dental office by supporting continuous delivery of excellent services and care.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Provided effective quality control oversight and eliminated downtime to maximize revenue.
Demonstrated consistent operational excellence to maintain stellar office reputation.
Supervised team and promoted positive work environment through effective communication, active engagement and hands-on assistance.
Rolled out branding strategies with effective training and front-line leadership of daily operations.
Performed billing, collection and reporting functions for dental office.
Pleasantly responded to questions and remedied concerns quickly.
Front Desk Receptionist, 08/2008 to 10/2014 Metabank – Sioux Falls, SD,
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Signed for packages, recorded all deliveries and distributed to personnel.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Answered office phone and emails to schedule appointments, forward information as needed.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Managed customer complaints and rectified issues to complete satisfaction.
Managed office paperwork, including scanning documents and routing business correspondence.
Processed payments and updated accounts to reflect balance changes.
Maintained front office cleanliness and organized supplies to increase daily task productivity.
Determined needs of visitors and provided information or solutions.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Communicated with outside offices to obtain records and transfer files for patient needs.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Managed incoming calls every day.
Kept dental offices organized and well-stocked to maximize operational efficiency.
Directed and oversaw office personnel activities.
Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls.
Updated front office phone protocols to increase productivity and decrease customer hold times.
Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
Trained new employees and answered employee technological questions.
Worked with office manager to attain operational goals.
Office Supervisor , to Company Name – City, State,
Education and Training
High School Diploma: , Expected in 05/1978 to Woodland High School - Marble Hill , MO GPA:
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