Central Office Technician Resume Example Mercuryz

CENTRAL OFFICE TECHNICIAN

Professional Experience

May 2003 to Current

MercuryzFort Myers , FLCentral Office TechnicianCoordinating the installation and repair workload for field service, construction, engineering, and sales to ensure timely placement of telecommunications networks, as well as, other top Tier I accounts for the Verizon Business group. Maintain order status from all key deliverable organizations, utilizing process workarounds, monthly customer meetings, and escalation procedures to upper level management and internal work groups. * Chronic repair analysis for resulting in a 50% reduction in overall troubles reported since initiated in August 2004. * Development of training manuals and information methodologies, contributing to the ongoing technical education of fellow associates. * Creation of Excel Spreadsheet databases to track continuous movement of work flow for analysis reports and management distribution, enabling assigned territory to consistently meet corporate objectives. L. Edelstein Remote testing, troubleshooting, re-engineering, and project management of designed telecommunication circuits for the Enterprise Services Group; handling large business accounts in state of New York. Quality assurance through verification and validation procedures. * Winner of the Verizon Excellence award for thinking outside of the box, the company's highest achievement award. * Saved Verizon Corporation over $250,000 a year by creating chronic repair department, establishing new chronic repair procedures, and reducing chronic troubles and Public Service Commission complaints. * Development of training manuals for associate reference, and introduction to telecommunication office procedures and methodologies. * Created database and spreadsheet analysis of chronic troubles and service commission complaints for upper management review.

March 1990 to May 1995

General MotorsFlint , MIField Service EngineerInstallation, repair and preventive maintenance of diagnostic chemistry, hematology, oncology, emergency stat, as well as laboratory data communications equipment. Worked in a 24 hour on call environment for Long Island, NYC, and surrounding boroughs. Planning, scheduling, subcontractor, and vendor negotiations for the installation of large-scale medical systems. * Hospital staff training and service contract sales, showing cost effective product lines. * Site survey, laboratory preparation, and project management for the installation of large scale medical analyzers, in excess of one thousand pounds. * Maintained over $100,000 trunk inventory, responsible for supplying customers with critical emergency stat service and supplies. * Helped to initiate new paging procedures for nationwide field service team of 600 field service technicians. L. Edelstein

September 1985 to December 1989

Bickford Senior LivingMidlothian , VASupervised four technicians in the test and repair of ophthalmic surgical, cataract removal / phaco-emulsification equipment. Field service repair, territory from Main to Florida. * Saved company $25,000 per year by developing new customer returns database * Established ATP documentation and training manuals, which achieved FDA approval. * In house wet lab demonstrations, hospital personnel training seminars, and trade show preparation. Field Service for all east coast accounts. * Engineering assistance for research and development team, helped design and build prototype equipment. (Part Time) Setauket, NY 4/87-4/88 Thermographer: Development of thermographic imaging systems and data acquisition and process control devices for scientific and engineering applications. * Expanded customer service department; prepared marketing materials for trade shows, identified sales leads, trained customers on thermography systems, recruited and trained new thermography technicians. * Administered thermographic examinations specifically to acquire, analyze, and present medical thermographic data for ongoing research and development projects.

Education

1987

City, State, USElectronics
A.A.S.Suburban Technical Hauppauge, NY A.A.S. Electronics 1987

1985

SUNY Stony Brook
City, State, USBiology
B.S.SUNY Stony Brook Stony Brook, NY B.S. Biology 1985

Accomplishments

Winner of the Verizon Excellence award for thinking outside of the box, the company's highest achievement award

Certifications

ATP

Skills

Training, Training Manuals, Verizon, Sales, Territory, Project Management, Database, Accounts For, And Sales, Databases, Excel, Program Manager, Sales To, Telecommunications, Work Flow, Accounts In, Associate, Award, Central Office, Circuits, Quality Assurance, Re-engineering, Telecommunication, Testing, Chemistry, Engineer, Hematology, Industrial Machinery, Inventory, Laboratory, Large-scale, Maintenance, Oncology, Preventive Maintenance, Scheduling, Service Engineer, Site Survey, Staff Training, Vendor Negotiations, Documentation, Fda, Prototype, Prototypes, Trade Show, Customer Service, Data Acquisition, Imaging, Imaging Systems, Leads, Marketing, Process Control, Receptionist, Retail Sales, Sales Leads, Service Department, Adobe Photoshop, Biomedical, Field Engineer, Lotus Notes, Microsoft Word, Photoshop, Powerpoint, Proofreading, Technical Support, Visio, Word, A.a.s.

Resume Overview

School Attended

SUNY Stony Brook

Job Titles Held:

Central Office Technician
Field Service Engineer

Degrees

Electronics A.A.S.
Biology B.S.

Central Office Technician Resume Example

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